The Elephant in the Room Gifts Reviews 237

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and the thoughtful selection of items, often highlighting their practicality and beauty. Many people appreciate the excellent service, noting the staff's helpfulness and the personalized touches, such as receiving photos of their orders before dispatch. The delivery service is frequently described as super quick and efficient, with many customers receiving their beautifully packaged gifts very promptly. Reviewers are particularly impressed with the overall ease of the process, from ordering to delivery, and the positive impact these gifts have on recipients.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and thoughtful... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the speed of... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent and thoughtful... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the helpfulness and... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the high quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thoughtful gifts for someone going through a very difficult time. I love the idea of all these gifts in the one place, beautiful quality, and thoughtfully selected. Easy to choose and send in a love... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience with The Elephant in the Room in Co. Cork. When I called, I spoke with a lovely lady named Róisín, who was incredibly friendly, helpful, and professional. She took the tim... See more

Company replied

Rated 5 out of 5 stars

absolutely fantastic from start to finish. A really personal feel with this order and Roisin was there on hand with great advice for my order once she was aware of the recipient. Delivery was next day... See more

Rated 5 out of 5 stars

What a beautiful website. I made up a care box for a family member. I received a photograph of the box made up before posting, which I thought was a lovely touch. The care box arrived beautifully pack... See more

Company replied


Company details

  1. Gift Shop

Written by the company

We aim to create a one-stop shop where useful gifts for cancer and other critical ill patients are available. Where thoughtful and meaningful gifts, especially curated for loved ones facing physical or mental challenges have been researched and sourced. We prioritize working with local suppliers, many who have faced their own health challenges. As a result, their products come from a genuine place of care and understanding. Some of our collections are designed to uplift spirits for those who find solace in humor. We offer a lighthearted approach to facing life’s toughest moments, because sometimes, laughter really is the best medicine. For those who aren't afraid to confront the 'elephant in the room,' we offer the opportunity, to give it the proverbially two fingers! We also haven’t forgotten the incredible caregivers. Whether they’re medical professionals, friends, or family members, whose support often goes unnoticed. The ripple effects of one person's illness can reach far and wide. Recognizing that each journey is unique, we’d love to hear about anything that has helped you along your path. Your stories and suggestions could inspire and assist others traveling a similar road.


Contact info

4.9

Excellent

TrustScore 5 out of 5

237 reviews

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Rated 5 out of 5 stars

Thoughtful gifts

Lovely, thoughtful gifts. I forgot to add my name to my order and received an email to check if I wanted to add name & message, nice personal touch.

September 19, 2025
Rated 5 out of 5 stars

Roisin was so helpful

Roisin was so helpful. I received an email very soon after I completed my online order confirming availability of items I ordered including requested flavours/colour, etc. I ordered late in afternoon and she was able to post the order on the same day with further email confirmation of postage and a photo of the completed order. She was so helpful and very friendly in her emails. Great service and some beautiful natural products to choose from.

September 5, 2025
Rated 5 out of 5 stars

Roisin was so helpful

Roisin was so helpful. I received an email very soon after I completed my online order confirming availability of items I ordered including requested flavours/colour, etc. I ordered late in afternoon and she was able to post the order on the same day with further email confirmation of postage and a photo of the completed order. She was so helpful and very friendly in her emails. Great service and some beautiful natural products to choose from.

September 5, 2025
Rated 5 out of 5 stars

Beautiful Thoughtful Gifts

What a remarkable website. Great selection of gifts which have been so thoughtfully picked. I contacted to enquire about an item that was out of stock and got an immediate response. Will most definitely be purchasing again.

August 26, 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you for your kind review and for taking the time to leave it! We’re so glad you enjoyed our gift selection and that we could assist you quickly with your enquiry. Feedback like yours helps us keep improving. Thanks again.

Rated 5 out of 5 stars

So delighted to came across this…

So delighted to came across this wonderful site. The delivery was prompt and it was well packaged. Included was a hand written note from Roisín, which was a lovely gesture.
The products smell amazing, I will definitely purchase from The Elephant In The Room again 🫶🏻x

September 4, 2025
Unprompted review
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you for your kind review and the fabulous 5 stars! We’re thrilled you enjoyed the delivery, packaging and personal note. Hearing how much you loved the products helps us keep improving and we really appreciate you taking the time to let us know. Thank you again🫶🏻.

Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing, unique and truly kind Irish company that put live into their gifts. I'm so glad I found them. When you or you're family are going through an illness, to have this service is available and to your own tastes, it's just lovely and thoughtful. Highly recommend Roisin

August 28, 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you so much for your amazing, thoughtful and kind words. We’re delighted to hear that you found our gifts unique and thoughtful, especially during such difficult times. Providing a service that brings comfort and joy is very important to us, and it’s wonderful to know it made a difference. Your recommendation means a lot. Thank you!

Rated 5 out of 5 stars

I had a fantastic experience with The…

I had a fantastic experience with The Elephant in the Room in Co. Cork. When I called, I spoke with a lovely lady named Róisín, who was incredibly friendly, helpful, and professional. She took the time to answer all my questions and made the whole process so easy. It’s rare these days to find such warm and attentive customer service. I’ll definitely be recommending this gift shop to friends and family — they really go above and beyond! Helena in Australia

August 28, 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you so much for your wonderful feedback, Helena. We’re delighted to hear that we could make your experience so easy and enjoyable. Providing warm and attentive service is very important to us, and it’s lovely to know it made a difference. We truly appreciate your recommendation and support all the way from Australia! Thank you for taking the time. x

Rated 5 out of 5 stars

Fantastic customer service from start…

Fantastic customer service from start to finish
The communication was swift and caring and the product had a beautiful finish and personal touch.

August 26, 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you so much for your kind words and 5 stars! We’re thrilled you felt well looked after and that the finish and personal touch made a difference. Your feedback means a lot to us and we appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Perfect

This is a wonderful site. The products are excellent quality, well priced and perfect for anyone suffering through chemo. They were beautifully packaged and a perfect gift. Highly recommend x

August 19, 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you for your kind and thoughtful feedback. We’re delighted to hear you were happy with the quality, value and presentation of the products, and that they made a meaningful gift. Your recommendation truly means a lot to us and we value your support. Thanks again.

Rated 5 out of 5 stars

Excellent products, customer service and ethos

I ordered a mastectomy pillow from The Elephant in the Room and was really impressed. The product is excellent quality, fairly priced, and the customer service was quick and personal, Roisin was so helpful. Great to support an Irish-owned company with such a genuine ethos.

August 13, 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you so much for such a thoughtful review and for taking the time to leave it. We’re thrilled you were happy with the quality and pricing, and that we could assist you so well. We truly appreciate your support of our Irish-owned business and our ethos. Our customers are at the heart of everything we do. Thanks again.

Rated 5 out of 5 stars

We received a beautiful message to…

We received a beautiful message to thank us for such a beautiful thoughtful and understanding gift . It was delivered quickly as well

August 1, 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you for taking the time to leave a review. We’re pleased to hear the gift was beautifully received and delivered promptly. We really appreciate your support. Thanks again.

Rated 5 out of 5 stars

Excellent service

Excellent service - very prompt and the item bought is excellent quality. Also the personalised note in the package was a very special touch- Thank you

August 1, 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you so much for your kind review. We’re thrilled you loved the quality of the item and appreciated the personalised note. It’s lovely to know it made a difference. Thanks again for your support!

Rated 5 out of 5 stars

Delighted to receive the care package…

Delighted to receive the care package for my good friend. Beautifully packaged and lovely note included. Thank You

July 28, 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you so much for your kind words! We’re thrilled that your friend enjoyed the care package and that the presentation and note made it extra special. Thanks again for your support.

Rated 5 out of 5 stars

Very efficient service

Very efficient service. Lovely packaging

July 25, 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you for your kind feedback. We’re pleased to hear you found our service efficient and enjoyed the packaging. Your support is greatly appreciated.

Rated 5 out of 5 stars

Beautiful products

Quick delivery, plenty of communication. The recipient loves the products

July 21, 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you so much for your review! We’re glad everything arrived quickly, communication was helpful, and most importantly, that the recipient loved the products. Thanks again for choosing us!

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