The Elephant in the Room Gifts Reviews 237

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and the thoughtful selection of items, often highlighting their practicality and beauty. Many people appreciate the excellent service, noting the staff's helpfulness and the personalized touches, such as receiving photos of their orders before dispatch. The delivery service is frequently described as super quick and efficient, with many customers receiving their beautifully packaged gifts very promptly. Reviewers are particularly impressed with the overall ease of the process, from ordering to delivery, and the positive impact these gifts have on recipients.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and thoughtful... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the speed of... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent and thoughtful... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the helpfulness and... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the high quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thoughtful gifts for someone going through a very difficult time. I love the idea of all these gifts in the one place, beautiful quality, and thoughtfully selected. Easy to choose and send in a love... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience with The Elephant in the Room in Co. Cork. When I called, I spoke with a lovely lady named Róisín, who was incredibly friendly, helpful, and professional. She took the tim... See more

Company replied

Rated 5 out of 5 stars

absolutely fantastic from start to finish. A really personal feel with this order and Roisin was there on hand with great advice for my order once she was aware of the recipient. Delivery was next day... See more

Rated 5 out of 5 stars

What a beautiful website. I made up a care box for a family member. I received a photograph of the box made up before posting, which I thought was a lovely touch. The care box arrived beautifully pack... See more

Company replied


Company details

  1. Gift Shop

Written by the company

We aim to create a one-stop shop where useful gifts for cancer and other critical ill patients are available. Where thoughtful and meaningful gifts, especially curated for loved ones facing physical or mental challenges have been researched and sourced. We prioritize working with local suppliers, many who have faced their own health challenges. As a result, their products come from a genuine place of care and understanding. Some of our collections are designed to uplift spirits for those who find solace in humor. We offer a lighthearted approach to facing life’s toughest moments, because sometimes, laughter really is the best medicine. For those who aren't afraid to confront the 'elephant in the room,' we offer the opportunity, to give it the proverbially two fingers! We also haven’t forgotten the incredible caregivers. Whether they’re medical professionals, friends, or family members, whose support often goes unnoticed. The ripple effects of one person's illness can reach far and wide. Recognizing that each journey is unique, we’d love to hear about anything that has helped you along your path. Your stories and suggestions could inspire and assist others traveling a similar road.


Contact info

4.9

Excellent

TrustScore 5 out of 5

237 reviews

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Rated 5 out of 5 stars

Beautiful gifts

Beautiful gifts, so well presented and packaged, individually wrapped with a heartfelt handwritten message.

December 3, 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Clar, that’s so lovely to read, thank you.

I’m really glad the wrapping and handwritten note meant something. We really believe in the small details when it comes to making someone feel special.

Thanks again for taking the time to write a review and the wonderful 5 stars.

Rated 5 out of 5 stars

Beautiful product & great service

Beautiful product, exactly as it looked on the website, and delivered within a couple of days. Great service, will order from this lovely company again.

December 1, 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Lisa, that’s so nice to hear, thank you.

I’m really glad it looked just as it did on the website when it arrived. There’s nothing worse than surprises for the wrong reasons! And I’m happy it got to you quickly too.

Thanks a million for taking the time to write this review.

Rated 5 out of 5 stars

Excellent service

Excellent service. Really friendly and efficient. I even got a personal email about my order to ensure that my card would have a message in it. Great care was taken to ensure the person I was sending the care package to would get a quality product. Thank you.

November 20, 2025
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Reply from The Elephant in the Room Gifts

Tracei, that’s so kind of you, thank you.

I’m really glad the extra email about the card was helpful. It’s such a small thing, but when you’re sending something meaningful, those details matter.

It means a lot to us to hear you felt the care behind it aslo. Thanks again for taking the time to say so and for leaving such positive feedback. Thank you!

Rated 5 out of 5 stars

V efficent service

V efficent service. Thoughtful message.

November 20, 2025
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Reply from The Elephant in the Room Gifts

Thank you Nora for taking the time to leave a review. Your feedback is important to us and it is very helpful to others. Thank you!

Rated 5 out of 5 stars

Fast delivery and exceptional customer service

Fast delivery and exceptional customer service. I created my own care package for a friend which was beautifully put together. I had to contact Roisin by WhatsApp as I forgot something in my order and she replied immediately and sorted it out. I also received a personal email from Roisin with a photo of the made up care package before it was posted out. My friend absolutely loved it and the products are amazing! Highly recommend.

November 12, 2025
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Reply from The Elephant in the Room Gifts

Pamela, this is so lovely to read, thank you.

I’m really glad we were able to sort things quickly when you got in touch. It’s easily done when ordering with a little bit of extra care, so I’m happy it was straightforward to fix. And I’m delighted your friend loved the care package when it arrived.

Thanks a million for sharing this, your feedback really does mean a lot.

Rated 4 out of 5 stars

Excellent service

Excellent service, delivery super quick
Beautifully packaged

November 19, 2025
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Reply from The Elephant in the Room Gifts

Thank you so much for taking the time to leave a review Mari.

We really appreciate the feedback. It's not just helpful to us but to others. Thank you!

Rated 5 out of 5 stars

Beautiful gift for loved one

I ordered a beautiful gift for a loved one who was recovering from surgery. Roisin contacted me via email to double check if I wanted a personalised card included, she added the personalised card to the package and sent me a photo of what the gift looked like. She really went above and beyond, and I was delighted to support this beautiful small business.

November 6, 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Elaine, that’s so lovely of you, thank you.

When something is being sent to someone recovering, it’s those small personal touches that make all the difference. And I’m so pleased you were happy and also with seeing the photo before it went out.

It genuinely means a lot that you chose to support a small business like this. Thanks again for taking the time to write and for leaving such wonderful feedback.

Rated 5 out of 5 stars

A very happy customer

Excellent service by this company. I would definitely recommend them, the delivery was very fast and any queries I had were dealt with immediately

November 6, 2025
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Reply from The Elephant in the Room Gifts

Angela, thank you, really appreciate that feedback.

I’m glad everything arrived quickly and that your questions were sorted without any fuss. That’s always how it should be!

Thanks again for taking the time to leave a review.

Rated 5 out of 5 stars

10/10 service

What a wonderful website and fantastic delivery times. I’m sure it was the owner delivered personally. A great idea and excellent selection of items for people going through a difficult time

November 4, 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Emer, 10/10 made us smile, thank you!

Really glad it reached you so quickly. It’s lovely to hear you found the website helpful and the selection right for such a difficult time.

Thanks a million for taking the time to write this review. Your feedback means a lot to us.

Rated 5 out of 5 stars

Superb company

Superb company, tremendous service making difficult days so much easier to navigate.

November 2, 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Mary, that’s really kind of you to say, thank you.

If we can make even a small part of a difficult time feel a bit more manageable, then we’re doing what we hoped to do. It means a lot to hear that reflected back.

Thanks again for taking the time to leave a review and for the lovely feedback.

Rated 5 out of 5 stars

Fantastic product, brilliant service

Roisin was incredible to deal with by email. The product is fantastic and so comforting for my sister. Delivery was so quick and beautifully presented. I’m also delighted to be supporting an Irish company.

November 1, 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Dawn, that’s so lovely to hear, thank you.

We’re really glad the product brought some comfort to your sister. And it’s great to know the delivery and presentation was up to your expectations too.

It genuinely means a lot that you’re supporting an Irish business like ours. Thanks again for taking the time to leave a review. We genuinely appreciate it.

Rated 5 out of 5 stars

Ease of use

Ease of use. Ordering the beautiful product was seamless.

October 23, 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you Geraldine for leaving such a wonderful review and for the fabulous 5 stars. We are delighted to hear that the ordering process was easy.

Your feedback is very important to us and we appreciate you taking the time to leave it. Thank you again.

Rated 5 out of 5 stars

My niece loved opening the different…

My niece loved opening the different packages. I ordered similar items for her that someone had ordered for me 2years previously. She said it brought tears to her eyes…
Fantastic service. Very helpful . Love this company …thank you

October 21, 2025
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Reply from The Elephant in the Room Gifts

Jackie, this is so special to read, thank you.

There’s something really touching about you sending to your niece what once meant something to you. I’m so glad she felt it when she opened everything. Sometimes those moments just say it all. ☺️

Thanks a million for your support and for taking the time to leave a review.

Rated 5 out of 5 stars

Fabulous Company - 100% recommend

What a gorgeous special Company, I stumbled on it by pure fluke. I bought two blankets & socks as a gift & my friend who is thrilled with them. Roisin was so kind & thoughtful. I would 100% recommend this company. Delivery was very fast & pricing point is very reasonable.

October 17, 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Gillian, I love that you found us by fluke, sometimes that’s how the best things happen!

I’m so glad your friend was thrilled with the blankets and socks. They’re such simple things, but they can mean so much at the right time.

Thanks for mentioning the delivery and pricing too, that’s always reassuring to hear. And thank you for the recommendation, it really does help more than you know.

Rated 5 out of 5 stars

Highly recommend

Highly recommend. I ordered and required urgently and received it next day. Excellent customer service.

October 14, 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you Jennifer. We were delighted to be able to assist you at the time.

Really appreciate you taking the time to leave a review and for the wonderful 5 stars. Thank you!

Rated 5 out of 5 stars

Excellent servicece amd shop

Excellent servicece amd shop

October 10, 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you Tamas for taking the time to leave a review and for the very positive 5 stars! Your feedback is very important not just to us but to potential customers. Thank you.

Rated 5 out of 5 stars

Incredible company

Incredible company. The delivery was quick, the packaging was gorgeous and the items are very well thought out. A fabulous gift for someone going through treatment or recovering. Would definitely recommend

October 9, 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

That’s so generous of you Danielle, thank you.

We’re really glad the delivery, packaging and the thought behind the items all came through. It’s always important to us that what’s sent feels right for someone going through treatment or recovery.

Thanks a million for taking the time to leave this feedback. It is very much appreciated.

Rated 5 out of 5 stars

Amazing company who understands the needs of their customers

I received a gift from here and was absolutely overwhelmed with the beautiful presentation & care that was given to my gift at a very vulnerable time. I went straight onto the website and ordered for a friend of mine also going through a tough time and the perfect gift was also there for them. The Elephant in the Room really understands the needs and shows immense compassion.

October 8, 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Julie, this is so lovely to read, thank you.

It really means a lot that you received something yourself and then felt confident sending one on to someone else. That kind of trust doesn’t go unnoticed.

I’m so glad the care and presentation felt right for your friend at such a vulnerable time. It's what we always hope to be able to offer.

Thanks again for taking the time to write this review and for giving us the feedback. It is very much appreicated.

Rated 5 out of 5 stars

This website was a super find!

This website was a super find! Products and the range of gifts available is lovely, could make up my own personalized hamper, it was received the next day! Super service. Would highly recommend

October 8, 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Helen, I’m so glad you found us, thank you.

It’s lovely to hear you enjoyed putting together your own hamper, and even better that it reached its destination the very next day. We always aim to make the experience with us as easy and efficient as we can.

Thanks a million for the recommendation and for taking the time to leave feedback. It really does make a difference.

Rated 5 out of 5 stars

Beautiful products along with great service

The care that this company has given to the selection of products available to people on their cancer journey is top class. Thank you for providing a great service.

October 6, 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Letitia, that really means a lot, thank you.

We put a huge amount of thought into what we include, so it’s lovely to hear that came across. It’s not something we ever take lightly.

Thanks again for your kind words and for taking the time to say so. We really appreciate all the feedback. x

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