The Elephant in the Room Gifts Reviews 236

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and the thoughtful selection of items, often highlighting their practicality and beauty. Many people appreciate the excellent service, noting the staff's helpfulness and the personalized touches, such as receiving photos of their orders before dispatch. The delivery service is frequently described as super quick and efficient, with many customers receiving their beautifully packaged gifts very promptly. Reviewers are particularly impressed with the overall ease of the process, from ordering to delivery, and the positive impact these gifts have on recipients.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and thoughtful... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the speed of... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent and thoughtful... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the helpfulness and... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the high quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thoughtful gifts for someone going through a very difficult time. I love the idea of all these gifts in the one place, beautiful quality, and thoughtfully selected. Easy to choose and send in a love... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience with The Elephant in the Room in Co. Cork. When I called, I spoke with a lovely lady named Róisín, who was incredibly friendly, helpful, and professional. She took the tim... See more

Company replied

Rated 5 out of 5 stars

absolutely fantastic from start to finish. A really personal feel with this order and Roisin was there on hand with great advice for my order once she was aware of the recipient. Delivery was next day... See more

Rated 5 out of 5 stars

What a beautiful website. I made up a care box for a family member. I received a photograph of the box made up before posting, which I thought was a lovely touch. The care box arrived beautifully pack... See more

Company replied


Company details

  1. Gift Shop

Written by the company

We aim to create a one-stop shop where useful gifts for cancer and other critical ill patients are available. Where thoughtful and meaningful gifts, especially curated for loved ones facing physical or mental challenges have been researched and sourced. We prioritize working with local suppliers, many who have faced their own health challenges. As a result, their products come from a genuine place of care and understanding. Some of our collections are designed to uplift spirits for those who find solace in humor. We offer a lighthearted approach to facing life’s toughest moments, because sometimes, laughter really is the best medicine. For those who aren't afraid to confront the 'elephant in the room,' we offer the opportunity, to give it the proverbially two fingers! We also haven’t forgotten the incredible caregivers. Whether they’re medical professionals, friends, or family members, whose support often goes unnoticed. The ripple effects of one person's illness can reach far and wide. Recognizing that each journey is unique, we’d love to hear about anything that has helped you along your path. Your stories and suggestions could inspire and assist others traveling a similar road.


Contact info

4.9

Excellent

TrustScore 5 out of 5

236 reviews

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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, thoughtful and appreciated follow through. Beautiful selection of gifts.

January 28, 2026
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Reply from The Elephant in the Room Gifts

Thank you so much for your kind words Edel.

I’m really glad to hear you were happy with both the service and the gift selection. Thank you for taking the time to share your feedback. It’s genuinely appreciated.

Rated 5 out of 5 stars

Very efficient delivery of products

Very efficient delivery of products.
Great selection on website

January 26, 2026
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Reply from The Elephant in the Room Gifts

Thank you for your lovely feedback Bernadette.

I’m delighted to hear you were happy with the delivery and found the website selection helpful. I appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

What a beautiful website

What a beautiful website. I made up a care box for a family member. I received a photograph of the box made up before posting, which I thought was a lovely touch. The care box arrived beautifully packaged and when my family member opened it, she was truly touched and appreciative. Thank you for this wonderful website whose products bring a smile and a little luxury to those going through tough journeys

January 26, 2026
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Reply from The Elephant in the Room Gifts

Thank you so much Ann for taking the time to share this.

I’m really glad the care box brought comfort and a sense of being thought of during a difficult time. Knowing that it was received with appreciation means a great deal and I’m so pleased the photograph and presentation added to the experience.

Thank you again for your kind words and for choosing us to support someone you care about. We really do appreciate it.

Rated 5 out of 5 stars

Easy to order and fast delivery.

Easy to order and fast delivery.
Good quality products.

January 25, 2026
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Reply from The Elephant in the Room Gifts

Thank you so much for your lovely review Margaret and for taking the time to leave it. We are very pleased to hear that you were happy with both the service and products that we carry. Much appreciated.

Rated 5 out of 5 stars

What a fabulous company this is!

What a fabulous company this is! I could not be happier with the whole process from start to finish. The products are all beautiful and so thoughtfully curated, and all Irish products too. Even the packaging was top-notch! The communication from Roisin was perfect, she was so helpful and made everything so easy. The person I bought the Chemo Care Package for was absolutely delighted and raved about the quality of all the products. I'm so happy I found the website, sometimes it's hard to know what the right approach is when someone is sick and this gift struck just the right tone. I wouldn't hesitate to recommend The Elephant In The Room. Thank you so much!

January 14, 2026
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Reply from The Elephant in the Room Gifts

This is so generous of you Kate, thank you.

It can be really hard to know what feels right when someone is going through illness, so we’re very glad the care package struck the tone you were hoping for. That balance matters!

It’s also lovely to hear the Irish makers, the packaging and the communication all stood out. And most importantly, that the person receiving it was delighted, that’s the most important thing!

Thank you for taking the time to write this and for recommending us. It means a lot.

Rated 5 out of 5 stars

Excellent service

Excellent service. Immediate response to my query. I omitted to include message as it was a gift. What's app message offering to input my message And offered to gift wrap for free. Very impressed.

January 16, 2026
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Reply from The Elephant in the Room Gifts

Thank you for this feedback, we really appreciate it.

We know how easy it is to miss a detail when ordering a gift, so we’re always happy to sort those things quickly if we can. We’re glad the message and wrapping were helpful and that everything came together smoothly.

Thanks again for sharing your feedback.

Rated 5 out of 5 stars

Fabulous service

Fabulous service, such great care and attention went into supporting me and the product that was purchased. Wonderful work.

January 14, 2026
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Reply from The Elephant in the Room Gifts

Claire, that’s really kind of you , thank you.

We’re so glad you felt supported and that the product was right for what you needed. Hearing that the care and attention came through means a lot.

Thanks again for taking the time to share this feedback.

Rated 5 out of 5 stars

Very professional and timely

Very professional and timely , Roisin was lovely to deal with. Gorgeously packaged.

January 8, 2026
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Reply from The Elephant in the Room Gifts

Thank you so much for your wonderful feedback Lisa.

We are delighted that you were happy with everything from the service to the packaging. Getting feedback like this is not only helpful to u but to others.

Thank you again for taking the time.

Rated 5 out of 5 stars

Great choices

Variety of products on offer

January 8, 2026
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Reply from The Elephant in the Room Gifts

Many thanks Maria for taking the time to leave a review and a positive one at that!

Your feedback means a lot to us and is very helpful to potential customers.

Thank you again, it is very much appreciated.

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Lovely personal thank you note included.

January 5, 2026
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Reply from The Elephant in the Room Gifts

Thank you Claire for the wonderful feedback and amazing 5 stars!

The little details matter to us so we are delighted that you appreciated our personal note.

Thank you again for taking the time to leave a review.

Rated 5 out of 5 stars

Extremely kind and efficient.

Extremely kind and efficient.

January 5, 2026
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Reply from The Elephant in the Room Gifts

Thank you Elizabeth, your feedback is very important to us.

We really do appreciate you kind words and wonderful 5 stars!

Thank you again for taking the time to leave a review.

Rated 5 out of 5 stars

Beautiful books that I bought that…

Beautiful books that I bought that were full of encouragement. Service very efficient and fast.Very helpful and positive with feedback on items I was buying.

December 22, 2025
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Reply from The Elephant in the Room Gifts

Margaret, thank you so much for this feedback.

We’re so pleased the books felt encouraging, that’s exactly what we hope they’ll be. It’s lovely to hear the service felt efficient and that the feedback helped while you were deciding.

We really appreciate you sharing your experience with us and other readers. Thank you again sincerely. x

Rated 5 out of 5 stars

Hands down, this is one of the most thoughtful small businesses...

I’ve known about The Elephant in the Room for a few years now. I’d browsed the website many times, always thinking how thoughtful and unique it was, but thankfully, I’d never been in a position where I needed to use it.

Sadly, that changed recently when one of my dearest friends was diagnosed with non-Hodgkin’s lymphoma. Like anyone in that situation, I desperately wanted to do something to send comfort, love, support, but the last thing I had the energy for was trawling through websites or walking around shops trying to piece together the “right” gift.

That’s where The Elephant in the Room truly shines.

Everything is already there practical, beautifully thought-out, well-researched and genuinely useful items that actually support someone going through illness. Even more incredibly, this woman-run business has carefully grouped care packages by illness, so you can simply click, choose, and know you’re sending something meaningful and appropriate without having to overthink or overwhelm yourself.

My friend absolutely loved the care parcel I sent her. She especially mentioned the queasy drops, saying they were the only thing that helped get rid of that awful metallic taste chemo leaves in your mouth.

Hands down, this is one of the most thoughtful small businesses I’ve ever come across with the biggest heart behind it.

I could not recommend The Elephant in the Room highly enough. A beautiful business doing deeply meaningful work.

December 23, 2025
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Reply from The Elephant in the Room Gifts

Gena, I don’t quite know what to say, thank you.

I’m so sorry you and your friend are facing this. It really can be overwhelming trying to find something that feels right, so I’m very glad the website helped make that part a little easier for you.

Hearing that the queasy drops actually helped her means such a lot. And your words about the heart behind the business, they’re incredibly encouraging. Running a small business in this space can be emotional at times, so support like yours genuinely keeps me going.

Thank you for taking the time to write this and for backing what I do. It means more than you will ever know.

Wishing you both strength and good health in the months ahead and thank you again for taking the time to write this. Ro xx

Rated 5 out of 5 stars

Fantastic Service

I was a bit late ordering my cushions, just two days before my double mastectomy. Roisin got in touch with me immediately and reassured me that she would do her best to get them to me on time. She got them in the express mail and my husband had them in the car when he came to bring me home from hospital. They are the most beautiful cushions. And I also wasn’t charged for the extra post! I have to say this is top class service when you are in the most vulnerable times!

December 21, 2025
Unprompted review
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Reply from The Elephant in the Room Gifts

Maria, thank you for sharing this.

I remember how close to your surgery it was, so I’m really glad the cushions reached you in time and were there waiting when you came home. That’s exactly how it should be!

Hearing that they brought comfort during such a vulnerable moment means a great deal. And truly, there was no question of extra postage, getting them to you at that time was the priority.

I hope you’re recovering well now and being gentle with yourself. Thank you so much again for taking the time to leave this feedback. x

Rated 5 out of 5 stars

Lovely product, great quality

Lovely product, arrived quickly

December 15, 2025
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Reply from The Elephant in the Room Gifts

Thank you Caroline for taking the time to leave a review and for the wonderful 5 stars.

We really appreciate the feedback.

Rated 5 out of 5 stars

A little piece of 💘 in a box

I have ordered care packages quite a few times and can honestly say the items included are of the highest quality, the packaging is beautiful and the packages have been delivered in super quick time. My friends that have received the gift boxes were really delighted with the contents. I would highly recommend purchasing these care packages for anyone going through tough time.

December 9, 2025
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Reply from The Elephant in the Room Gifts

Mary, this is such a lovely way to describe it, a little piece of love in a box. 💞

It really means a lot that you’ve come back to order more than once. Knowing your friends were genuinely delighted with what they received is the best feedback we could ask for.

Thank you for your continued support and for recommending us, it never goes unnoticed. Ro xx

Rated 5 out of 5 stars

Super customer service, Super Products

Super customer service and speedy delivery. The Elephant in the Room exceeded expectations and I'd be happy to order from them again.

December 1, 2025
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Reply from The Elephant in the Room Gifts

Claire, thank you, that’s really good to hear.

We’re glad everything arrived quickly and that the whole experience met (and even exceeded) your expectations. That’s always what we aim for!

We appreciate you taking the time to share this feedback. Thank you!

Rated 5 out of 5 stars

Delighted with my purchase

Delighted with my purchase. Was delivered quickly and a lovely hand written note of thanks x

December 8, 2025
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Reply from The Elephant in the Room Gifts

Thank you Nicola for leaving a review and for such a fabulous one at that!

We really appreciate you taking the time to leave it. Thank you too for the wonderful 5 stars. ❤️

Rated 5 out of 5 stars

Beautiful gifts

Beautiful gifts, so well presented and packaged, individually wrapped with a heartfelt handwritten message.

December 3, 2025
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Reply from The Elephant in the Room Gifts

Clar, that’s so lovely to read, thank you.

I’m really glad the wrapping and handwritten note meant something. We really believe in the small details when it comes to making someone feel special.

Thanks again for taking the time to write a review and the wonderful 5 stars.

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