The Elephant in the Room Gifts Reviews 236

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and the thoughtful selection of items, often highlighting their practicality and beauty. Many people appreciate the excellent service, noting the staff's helpfulness and the personalized touches, such as receiving photos of their orders before dispatch. The delivery service is frequently described as super quick and efficient, with many customers receiving their beautifully packaged gifts very promptly. Reviewers are particularly impressed with the overall ease of the process, from ordering to delivery, and the positive impact these gifts have on recipients.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and thoughtful... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the speed of... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent and thoughtful... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the helpfulness and... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the high quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thoughtful gifts for someone going through a very difficult time. I love the idea of all these gifts in the one place, beautiful quality, and thoughtfully selected. Easy to choose and send in a love... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience with The Elephant in the Room in Co. Cork. When I called, I spoke with a lovely lady named Róisín, who was incredibly friendly, helpful, and professional. She took the tim... See more

Company replied

Rated 5 out of 5 stars

absolutely fantastic from start to finish. A really personal feel with this order and Roisin was there on hand with great advice for my order once she was aware of the recipient. Delivery was next day... See more

Rated 5 out of 5 stars

What a beautiful website. I made up a care box for a family member. I received a photograph of the box made up before posting, which I thought was a lovely touch. The care box arrived beautifully pack... See more

Company replied


Company details

  1. Gift Shop

Written by the company

We aim to create a one-stop shop where useful gifts for cancer and other critical ill patients are available. Where thoughtful and meaningful gifts, especially curated for loved ones facing physical or mental challenges have been researched and sourced. We prioritize working with local suppliers, many who have faced their own health challenges. As a result, their products come from a genuine place of care and understanding. Some of our collections are designed to uplift spirits for those who find solace in humor. We offer a lighthearted approach to facing life’s toughest moments, because sometimes, laughter really is the best medicine. For those who aren't afraid to confront the 'elephant in the room,' we offer the opportunity, to give it the proverbially two fingers! We also haven’t forgotten the incredible caregivers. Whether they’re medical professionals, friends, or family members, whose support often goes unnoticed. The ripple effects of one person's illness can reach far and wide. Recognizing that each journey is unique, we’d love to hear about anything that has helped you along your path. Your stories and suggestions could inspire and assist others traveling a similar road.


Contact info

4.9

Excellent

TrustScore 5 out of 5

236 reviews

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Rated 5 out of 5 stars

Super service

Very efficient and considerate service. Great products, my friend was delighted with her collection. Thank you to Roisín for her help

March 12, 2026
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you so much, Catherine, for your kind words.

We’re so glad to hear your friend was delighted with the gifts. That’s exactly what we aim for! It means a lot that you found the service both efficient and considerate.

Thank you again for taking the time to share your experience.

Rated 5 out of 5 stars

Thoughtful product

Thank you for quick delivery and a beautifully made product
Including a caring personal card

March 6, 2026
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you Marie for such wonderful feedback. We really appreciate you taking the time to leave it. It’s helpful not only to us, but also to others who may be considering sending a care package.

Thank you again for your support.

Rated 5 out of 5 stars

Beautiful Service

Our book arrived very quickly and we loved the packaging - the book was beautifully wrapped with a thoughtful thank you card inside. Lovely touch.

March 5, 2026
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Reply from The Elephant in the Room Gifts

Thank you so much, Sharon, for your lovely feedback.

We’re so pleased to hear the book arrived quickly and that you were happy with everything. Those small details matter to us, so it’s really nice to know they were appreciated.

Thank you again for taking the time to share that with us.

Rated 5 out of 5 stars

Will purchase again

The quick delivery, packaging of items and the lovely hand written note attached

March 4, 2026
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Reply from The Elephant in the Room Gifts

Thank you so much, Stephanie, for taking the time to leave a review.

We’re really glad everything arrived quickly and that the packaging and handwritten note were appreciated. It’s always important to us that each parcel feels personal.

Thank you again for your support.

Rated 5 out of 5 stars

Excellent company for a very sensitive…

Excellent company for a very sensitive topic as it is difficult to choose what to send someone with cancer to show you are thinking about them and wishing them well .
Service is excellent and very prompt delivery, beautifully packaged.

March 3, 2026
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Reply from The Elephant in the Room Gifts

Lisa, thank you for sharing this.

We understand how difficult it can be to choose something meaningful in such sensitive circumstances, so it’s reassuring to know you felt supported in that process. We’re also glad the service, delivery and packaging met your expectations.

Thank you again for taking the time to leave your feedback, its very helpful for both us and others.

Rated 5 out of 5 stars

Absolutely great service

Absolutely great service, tracked even sent an email as to what package looked like. I would recommend to everyone

March 3, 2026
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Reply from The Elephant in the Room Gifts

Amanda, we really appreciate you sharing this.

We’re glad the tracking and preview email were helpful and gave a little reassurance along the way. It’s important to us that you feel confident about what’s being sent.

Thank you very much again for your feedback.

Rated 5 out of 5 stars

Incredible personal customer service

Incredible personal customer service. Swift delivery and great products. This was a gift and the recipient was incredibly touched with it. Thank you!

March 2, 2026
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Reply from The Elephant in the Room Gifts

Sylvia, thank you so much for this feedback.

We’re really glad the gift meant so much to the person receiving it, that’s always what we hope for. It’s lovely to hear the service and delivery was to your satisfaction also.

Thank you again for taking the time to write it.

Rated 5 out of 5 stars

Amazing business

Just received my order! A beautiful pillow for my mom who is due to have her mastectomy in 2 weeks, it is absolutely beautiful and fast delivery wrapped beautifully thank you so much

March 4, 2026
Unprompted review
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Reply from The Elephant in the Room Gifts

Marie, thank you so much for sharing this.

We’re really glad the pillow arrived quickly and that you were happy with how it was presented. Wishing your Mum the very best and we hope it brings her some comfort in the weeks ahead.

Thank you again for your support.

Rated 5 out of 5 stars

Quick and kind service, good product

The heart pillow was out of stock but when I checked through the chat what time was meant by “back soon” Roisin replied immediately and the answer was 1-2 days. I ordered the pillow 2 days later and according to my sister it is very helpful. Thank you

February 19, 2026
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Reply from The Elephant in the Room Gifts

Geraldine, thank you for your review.

We’re really glad the pillow arrived in time and that it’s helping your sister, that’s the most important thing! We were happy to help when you got in touch, and it’s good to know it made things a little easier.

Wishing her a successful and gentle recovery, and thank you again for taking the time to share this.

Rated 5 out of 5 stars
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you Louise for taking the time to leave a review. We are delighted that you were happy with everything. Thank you again.

Rated 5 out of 5 stars

Wonderful ❤️

Lovely experience Roisin was so kind and helpful many thanks

February 19, 2026
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Reply from The Elephant in the Room Gifts

Marie, that’s so kind of you to say. thank you. ☺️

We’re really glad you had a positive experience and felt supported along the way. That means a lot to us.

Many thanks again for your lovely feedback.

Rated 5 out of 5 stars

Care Box

I ordered a personalised care box for my wife and was absolutely delighted with it. The quality of the products and the presentation were outstanding. Róisín even emailed me a photo of the finished box before it was sent, which was a lovely touch. It arrived beautifully packaged, and my wife was genuinely impressed with everything inside. I can’t recommend The Elephant in the Room highly enough.

February 18, 2026
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Paul, thank you so much for this heartfelt review.

We’re really glad the care box was what you hoped it would be and that your wife loved it. We hope it continues to bring her some comfort.

It’s lovely to hear the photo beforehand made it feel that bit more personal too.

We really appreciate you sharing this and for your high recommendation. Thank you so much for your support.

Rated 5 out of 5 stars

Fantastic customer service and…

Fantastic customer service and attention to detail.
My friend loved everything she received from The Elephant In The Room.
Roísín made sure everything was perfect before posting to my friend.

February 18, 2026
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Ger, reading this made us smile, thank you!

We always try to get the details right, especially when something is being sent on to someone else, so it’s great to hear your friend loved everything she received.

We appreciate the feedback and support. Thank you again.

Rated 5 out of 5 stars

A special find ......

A beautiful selection of very appropriate gifts. Packaged and sent with such care. A very personalized service - thank you

February 16, 2026
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Heather, what a lovely heartfelt way to put it, genuinely thank you.

We put a lot of thought into choosing gifts that feel right for the moments they’re meant for, so it’s really nice to hear that came across. And we’re glad the care in the packaging was appreciated too.

Thank you so much for taking the time to share this. It's helpful not only to us but to others.

Rated 5 out of 5 stars

Your thought fullness in putting these…

Your thought fullness in putting these products together is just wonderful. My husband is newly diagnosed and being able to pick items to help him hopefully make chemo days a little easier has made me feel like I am helping him along.

Each item we received is lovely. The nausea sweets are individually wrapped. The bath soap is wrapped in a lovely little louver and his cancer mug made him laugh. The delivery time is second to none. I am sure I will be ordering many time through this journey. Thank you so much.

February 12, 2026
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Barbra, thank you so much for this beautiful review.

At a time like that, being able to do something practical can mean a lot, so we’re really glad putting the box together helped you support him in a real way. That’s exactly why we do what we do!

It’s lovely to hear the little details were noticed and that the mug made him laugh. Sometimes that’s just what’s needed. ☺️

We hope his treatment is going as well as possible, and we’re here if you need anything at all. Thank you again.

Rated 5 out of 5 stars

Excellent service!

February 5, 2026
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you Colleen for taking the time to leave a review and for the wonderful 5 stars! Delighted that you were happy with everything.

Rated 5 out of 5 stars

Excellent company so helpful

Excellent company so helpful

February 5, 2026
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you Anne for the wonderful review and the fabulous 5 stars! We are delighted that you were happy with the service.

Thank you for taking the time to leave this feedback.

Rated 5 out of 5 stars

Fast delivery and beautiful products

Ordered on Wednesday evening and it arrived Thursday morning! They sent me an email with a picture attached of the contents of the box and it was absolutely beautiful, so well packaged. Such lovely products and amazing customer service, would highly recommend.

February 4, 2026
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

That’s so lovely to read Louise, thank you.

We’re really glad everything reached you so quickly and that the preview photo gave you that extra bit of reassurance. It’s great to hear the packaging and products lived up to expectations too.

Thank you for much for the recommendation and we really appreciate you taking the time to share this, not just for our benefit but for others. Thank you!

Rated 4 out of 5 stars

I didn't receive the photo prior to…

I didn't receive the photo prior to delivering as advised and I haven't received any notification that it has been delivered???
After following up I got a very quick response after hours on the reason for the delay, although Anpost had emailed Wednesday advising it would be delivered the next day. I under An post is out of the companies control and I really appreciate there quick response and customer service

February 1, 2026
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you for your feedback Therese.

I’m very sorry if this wasn’t clear on the website. We provide photographs only for custom-built care packages, as these are created individually to order. Photographs of all of our products, including our pre-curated care packages, are already fully available to view on the website.
As your order was for a pre-curated care package rather than a custom-built one, a photo wouldn’t normally be sent. That said, I completely understand how this could have caused some confusion, and I apologise again if this wasn’t made clear at the time of ordering.

With regard to delivery, I believe we have already connected via text message today. As explained, your order is running one day later than originally expected due to the Bank Holiday in Ireland this week. It’s not unusual for postal delays the week of a bank holiday. I have promised to keep a close eye on its progress, and I will absolutely honour that promise to ensure it arrives within its due timeframe. Our customers are at the heart of what we do & our intention would never be to cause any undue stress or upset.

Thank you again for getting in touch, and please don’t hesitate to reach out if you have any further questions.

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