theenchantedwardrobe.co.uk Reviews 

I know this company is no longer open but I have to say those who paid through PayPal or using credit cards try and get a refund back that way. I just did for my AUGUST 2022 purchase. Totally scammed by this company. Hope they never try to scam anyone else again, and should feel completely ashamed of themselves. I hope PayPal can get their money back from the scum.

Unfortunately I can’t give 0 stars. I ordered some hoodies for my family for our trip to Disneyland Paris in October. When the order date was missed I contacted the individual (who never signs off their name) who assured me I would get them before I leave. I then chased up and was told that “due to the postal strike’s my order could not be completed”. I was then offered a refund which never took place despite me emailing several times, eventually this individual just stopped replying to me. I have now got my money back by lodging a complaint with PayPal. I think that even the individual who runs/ran this company would admit that they gave awful customer service in this instance. Probably best that the store is now closed.

DISGUSTING CUSTOMER SERVICE!!! I WANT A REFUND!!!
ordered the end of September as estimated delivery was 3rd October. So believed no issue with getting in time for a holiday on the 18th!
No commilunication to state that was running behind estimated time as would of cancelled order and found someone else.
Only when we contacted on the 5/10/22 for an update on order were we told working slightly behind time, but not to worry we would recieve.
Long story short emails after emails exchanged. Apparently sent the day before our holiday next day delivery. Oh guess what..... it didn't arrive!!!!
We have asked for numerous refunds and are being completely ignored! Apparently the company has now closed.

Placed an order in September for Christmas PJs for my family and a t-shirt for my son's birthday. Contacted seller in October asking for an update on the order as my son was really looking forward to the PJ's and shirt has an apology from the seller as t-shirt was not seen on the order and the PJ's were not in stock yet... Anyway long story short, many emails later we had no Christmas PJs and my son didn't get his birthday t-shirt either. I have requested a refund twice and have not heard anything. I appreciate the business is no longer running and I am truly sorry about that however if my order could not be process at all I think giving a bit of notice so we could have avoided disappointment for our son would have been nice on Christmas would have been nice so I had time to get something else rather than continuously being told we will be receiving them. Please could we have our money back as it was a fairly large amount and I feel completely let down to have upset my kid at Christmas.

You sent me an email saying you’ve processed the refund whatever.. but I’ve still not had any money in my bank 3 weeks later!! I want my money back I don’t care if your business is no longer trading i havent received what I orderd so I want my money back

Disgusting service!! My item was never delivered despite contacting several times i finally had a response to say I would be refunded I’ve never receive this refund I’ve contacted this lady on so many occasions and still have had no response or refund. It’s disgusting this is people’s hard working money that you’re ripping off!! I’d never order ever again!!

Please could I have a refund, as I never received the item I ordered in the summer.

Joanne L

If I could 0 stars I would. I ordered a top for my daughter's birthday on 1st November (her birthday is the end if November) many emails back a forth she ensured me my item would be here in time. Any fast forward another 5 emails with no response and still no package arrived. Avoid at all costs!

I have emailed twice and once off the website form I’ve had no reply I ordered a pair of pyjamas 17th November and have not received I still want them how long am I to be waiting?

You’ve replied with this company is no longer trading.. so where is my item or my refund

Trying to get any contact from this lady is shocking! So unprofessional. I purchased an item on 8/11 never received this. Was told order would be fulfilled however still no item. Finally asked for a refund and was told in due course. Again I’ve had to email and ask when I will receive this!! I’ve waited long enough. This is hard times we’re living in, this is my hard earned money not yours and I want it back! Feel like it’s been stolen.

Would be zero if that was an option, I placed an order on Oct 21st for pjs, i still have not received them nor have i been given a refund, no acknowledgement of recent emails!
Disgusting treatment and now i appear to be £70 out of pocket! I have to save very hard all year as I am on low income, to be able to buy nice things for my family for christmas. I have been left without the goods ordered or a refund! You should be ashamed of yourself.

Another one to fall to this scam unfortunately , my wife purchased 3 items from this store beginning of Nov for Xmas pressies not arrived and no communication
Big lesson learnt

I never received my order, have been battling to get a refund, I paid through PayPal so letting them deal with it, very poor customer service will never buy from them again, stay well clear

No point replying* I'm no longer trading) where's my refund ?? £16.00 for nothing in Times that are really hard, thanks for nothing.

Ordered 19/11. Emailed three times chasing the order up. Not a single reply, no products and no refund. Absolute scam. Reported to bank and to trading standards. Anyone else that has been conned by this woman should also report her.

I ordered 4 pjs on the 29th of October and was told dispatch would be 2-4 weeks, they were for Christmas Eve and told they would arrive in plenty of time, I still have not received these items, I have sent several emails and only received an actual reply to 1 and an automated reply to 2 of the emails, I understand that the business is run by 1 person but as a small business owner myself I think it’s awful that customers are left in the dark about what’s going on with their products and I am unsure of how to proceed until I hear back from this business owner

0 stars !!
Spent £50 end of October and still no goods. I have sent about ten emails in 3/4 weeks and no reply’s .

Has anyone got an address for This business? Do you think citizens advice will
Help ?

I posted a review on 6th dec to then get a email later that day asking that if she give me a refund I could take my review down I’ve emailed back a few times and no reply nor any refund it’s an absolute joke right before Xmas people’s money has been getting taken and there has been zero effort to even give an email back or a refund

Don’t waste your time!!!
If I could give zero stars then I would!! Placed an order for a personalised water bottle on the 15th September!! Still haven’t received item (18th December!) just been fobbed off in the replies and now they aren’t replying to my emails. Not a great way to run a business.

Avoid at all costs. Does not reply to your emails as stated, just sends out an automated message, soanything you ask about your order in email gets ignored. Placed my order on 4-11-22 for a estimated dispatch date of the 11-11-22 and here I am still waiting, numerous emails sent requesting if my order has been sent out,all of which I am sent automated emails to say not taking orders nomore or saying about the royalmail strikes. Ignored emails requesting information about my order and have now been ignored(no automated emails getting replied to me) for a week now. I will be contacting my bank as this lady should not be able to advertise herself as a business. You should be ashamed of yourself taking peoples money and not delivering the goods you say you will.
Been reported to bank!

I placed an order on 24/09 for a christmas present it is 16/12 and still no goods have been received. Awful.