theenchantedwardrobe.co.uk Reviews 

AVOID!! I ordered a personalised Baby Shark T-Shirt for my little girl’s second birthday. I placed the order weeks in advance so that there was plenty of time for it to arrive especially given the postal strikes. The order came much later than it should have and the t-shirt was defective! There was a red mark going right through the motif. I was so disappointed. My initial email was replied to saying I should have let them know that I needed it by a certain date - I didn’t agree as it was due to arrive weeks before I needed it. And my subsequent emails about the top being damaged have been ignored. A waste of £15!

Victoria was amazing from start to finish! I contacted her well in advance of our holiday to Disney as we were a large group (17). I loved the Disney character ears design, no other company sold similar designs so we ordered them. Victoria was able to do different Disney characters that weren’t even shown so she made the whole order personal to us. Out of all the Disney t shirts we had from various companies, it was these ones that were commented/admired the most. Victoria went above and beyond to make sure we received the t shirts in time of our hol due to the postal strikes. So thank you to her husband too for delivering them! Reviews count a lot to someone’s company success so I hope future buyers remember this is a small company, not all companies have the resources to make things happen in the click of a button. We couldn’t have been more pleased with the outcome of our order.

I have not received my order or any confirmation that it has even been dispatched following an email direct and a mail via the contact form on the website. My order was placed on 18/11 for dispatch by 25/11 and was supposed to be part of a package that I was making up to let my daughter and niece know that we were taking them to Disney for her birthday. Her birthday has now passed, I am leaving for Disney in a couple of days, no jumpers and not even a response or confirmation that they have been sent. I understand the post has been difficult but this has nothing to do with the post and more to do with poor customer communications and relations. I am really disappointed.

Not received my order, I have tried to communicate but no response. Ive asked for a refund and no response. My children wont have what I ordered now and im concerned this is a scam. Ive reported to my bank as fruad due to the lack of communication.

Update.. having to go through my bank to get my money back (12 weeks). Last email received didn't offer me a refund. Just said they expect my bank to pay it back.

I would seriously think about using a different provider

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Looks like this person took the money and ran - Shut the company down after taking orders. Having a great Christmas from the money of others.

Replying to comments about the company is now closed isnt great, when a day earlier you were replying.
Not great Kerry

So after I took my first 1* review down as I felt like the lady deserved a chance to fulfill my order after it had got ‘lost’ until I did the negative review for some type of communication. Anyway I placed a order with this company on the 18th of October and received a confirmation email to say the order would be ready and dispatched by the 27th of October, getting to the beginning of November I was starting to worry I hadn’t received a dispatch email or anything I tried to use different methods of contact to see where’s order was as I am taking my children to Disneyland paris mid December and was doing a Disney reveal in the beginning of December and needed the personalised bottles for the bags I had put together for that. I had no response from any of the emails so felt the only option was to do a bad review in the hope I got a reply which to my surprise I did within hours actually and was over the moon to here she was going to fulfill my order and dispatch in time but she asked me to remove my bad review while she did this to which I agreed and took it down… However a week passed by and still no dispatch email so I contacted her again and she replied with she had the materials and she had made a bit of the date I wanted them by. The date has now been and gone and we go to Disneyland on Monday. So now I’m trying to contact again by emails to ask to cancel my order and refund my £30 and once again nothing at all…. It’s now not about the money or the bottles as iv bought more from a lovely lady who actually knows how to communicate with her customers. I’d just say maybe you should put your business on hold as I’m not the only unhappy customer you’ve had clearly…I will not ever recommend this company nor will I ever order again and really you should be completely ashamed of yourself for taking peoples money and picking and choosing when to reply to people. KARMA one day will get you!!

Where do I start!!
So I ordered 2 items in middle of September.
I made one order then immediately made another..(same day)
I received my 1st order, with a little delay but received it and am very happy with it.
However my second item I ordered I still have not received so it was nearly 11 weeks ago.
I have sent many emails regarding my item, I have received some emails back, with a reply saying there is a back log and also with the strike awaiting items too be delivered, which I totally understood.
I did state I needed my item for the 5th dec for a birthday so if I could have it a few days before great, I was told they will try their best. Great!!
But Unfortunately it’s now the 7th and after 3 emails the last 2 days I have had no communication from the seller at all, and I had one very upset child.
I have been the one who has had to communication with the seller, to find out what is happening with my order.
I believe I have been very patient and I am understanding due to strikes with Royal Mail, and back logs with it being a busy time of year, also I know that she is a small business and from the sounds of it the seller also has another job, again that’s great but why are you taking on orders that your unable too do..
When I purchased my items you was clearly taking more orders, and there was no post on your page about delays in orders, that’s was 11 weeks ago,
The communication with the seller, has been the worst part of it all from me, which is why I am making a review as maybe I will now get some answers on my order.

I can’t fault the item that I have received, and I really want to receive the item I have ordered, but I guess we will have to see how that turns out.
I would advise anyone who is thinking of purchasing from enchanted wardrobe to read through the reviews first and make your own decision, unfortunately I didn’t and am in the same situation as others!

Also I can see you state in many reviews replies that u have all emails to prove.. well I have kept every email sent and received so I am also able to show you if you require them.

The website was easy to navigate and the choice of Christmas pyjamas was just so different to the high street chains. I ordered in September and delivery was slower as I ordered a festive product but it came in plenty of time for the big day and is lovely quality. I didn't initially receive a dispatch email but the business owner responded to my query, was polite and helpful. Supporting small business has hopefully made their Christmas and ours.

Ordered on the 13th November. Still not received my item. My emails aren’t being answered so no idea if my gift will arrive in time for Xmas.
Can’t afford to buy again elsewhere now so a disappointment child on Christmas Day!

An email reply wouldn’t go a miss really to keep People informed.
Instead you just shut your website down and say you’re replying to people when you’re not.

Should be ashamed of yourself conning people when everyone is struggling at the moment.

UPDATE
You have the time to reply to your bad reviews but not the time to reply to emails asking for order updates.
You do have my order and you also have a number of emails asking for an order update but haven’t replied to Any.
If you were getting so far behind then you should have stopped taking orders way sooner than you did.
You don’t know other people’s circumstances either where maybe they don’t have anymore money to buy that one gift for their child for Xmas so are hoping you actually do fulfil your duty. But when you aren’t replying what review do you expect to receive.

I can’t really fault, the only issue there was for me was a delay which was only a matter of days but I was constantly kept updated by the lady & I received it when she said I would. The pricing itself for what I ordered was great, the item when I received It I just know my daughter is going to love it and the service overall as I said I can’t really fault it. When you order something online I always brace myself for some kind of delay whether it’s because it’s the manufacture or even the courier, but especially with it being this time of year aswell you got to expect that! I would personally use The Enchanted Wardrobe again and I would also recommend it aswell. Thank you!

Ordered over a month ago and still not received my item, I have left various emails and asked for a refund and have been totally ignored, please stay clear of this company as they have and will continue to let customers down!!!

I wish I had read the reviews on her before I placed my order. Ordered some Duggee pyjamas for for my Grandson whom I love dearly.
The order was placed very early in October with a rough delivery time of the 11th Oct. I chased the order towards the end of November and then nothing. I’ve had to raise an issue with PayPal.
If you are going to sell personalised merchandise linked to dates then you need to deliver !! Pyjamas with ‘ tomorrow when I wake up I will be 2’ are no good after your second birthday.
I will probably get the same reply as others have got on here but that means nothing to me.
I do not recommend this supplier.

DO NOT ORDER FROM THIS BUSINESS!! I ordered my daughter a personalised t-shirt for her birthday. I placed the order on 26th August with a delivery date of 2nd September. I did not receive the shirt so i emailed Victoria many times asking for an update and got no response. I then finally got a response and she assured me that i will get the t-shirt before my daughters birthday which was on 20th September. Again, i got nothing. Luckily i managed to get one from a lovely lady the same day i ordered it. But if I hadn’t found the lady who made the shirt for me, my daughter would of been left without a birthday outfit to go with her birthday theme. Till this day i have not received a refund, despite emailing her a few times. Now on her website she has wrote she is no longer taking orders for the rest of the year? She should stop taking orders in general as she is taking peoples money and not providing the item they have paid for!! I have given her so many opportunities to put this right and she has not so please avoid this company! As you won’t receive your item and will not receive a refund either.

Feel like I need to let people know about the service from here...
I did send an email after my holidays well past my estimated delivery date asking if they were taking the p*SS as this is how I felt treated! For anyone to put this on the email speaks volumes in itself how frustrating it has been with the whole buying process.
Quality of jumper awful, arrived away after the estimated delivery date (not due to postal strikes) arrived after holiday.
Communication is awful reply back to you with lies.
Cannot return items as do not accept returns, even when I asked for a refund prior to the jumper being started.
Honestly save your cash shop elsewhere for better service and quality!
You will be doing yourself a favour 😁

Looking at the other reviews, it's clear to see that this company isn't great. I ordered a hoody for my daughter's birthday and came in the wrong colour. Mistakes happen and was told the correct one wouldn't make it on time which again is very disappointing but understood. I was told to return but had no instructions or address given. I emailed 3 times with no reply although she said she did reply once I opened a case on Paypal. I can see on other reviews that there's often been a lack of correspondence. I'm now being told to return from my own pocket when it's not my mistake! I have gave up hope in getting this order which is rubbish as I like to support a small business but this business does not care less about their customers.

Hello,

I ordered 2 items on the 14th of october. One item was meant to be dispatched on the 21st of october and the second one on the 25th of october. I emailed via the website on 2 separate occasions. And to be fair, it was over the weekend, and i didn't receive an email back until i emailed again for the 3rd time from my personal email. I sent the 3rd email on the 2nd of november and got a reply straight away. The email stated that the orders would be dispatched ASAP. A confirmation email will follow when dispatched. I emailed again on the 16th of November, and there was no reply. I sent another email on the 22nd of November, but there was no reply. And i have just sent another email now. Looking at other reviews and replies, the owner of the website always has something to say about whether it has been untrue or not facts. Im hoping they will reply to this. I wouldn't order from this website. I will not be ordering again. The items look great on the website. But it seems like they dont deliver. Lack of communication feels like they are just taking money, and thats it. I hope im wrong.

Easy to order, came quickly and very happy with the T-shirts.

The T shirt was exactly as described and arrived when expected.

I absolutely loved the t shirt and really good quality. I can’t wait for my son to see the t shirt as hell absolutely love it.

Really pleasant buying experience the website was really easy to use and navigate and had a great range of products to view. I bought a present for my grandson for his birthday, he loved the fact that his new t-shirt had his name on it. What I thought was really good is lots of other personalised places only offer white t-shirts or a small range of colours. The Enchanted Wardrobe had so many colours to choose from I was able to pick my grandson's favorite t-shirt colour too. Would certainly recommend and will be coming back again in the future for my other grandchildren.