Had the pleasure of recently working with Waseem from Mid Wales who chased down our order delayed by DPD. Goods were meant to arrive next morning on an urgent delivery but took 4 days to get to our w... See more
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See what reviewers are saying
I was trying to integrate a new underfloor heating into my existing Honeywell Evohome system, and Richard's advice was absolutely invaluable. He steered me in the right direction, supplied all the nec... See more
Product clearly stated that It would work with my boiler,, all numbers matched according to their compatibility list. But product failed to work.. communication response was basically tough not our... See more
Company replied
Found what I wanted on your site no problem, ordered the kit and it turned up a few days later. Brilliant. But can't review how it works yet as not got round to fitting it. My old non internet... See more
Company details
Written by the company
Pirate Heating Supplies is a family‑run online heating supplier operated by Mid Wales Plumbing & Heating Supplies Limited, founded in 2014 by Richard and Diane Burrows. Based in the heart of Mid Wales, we’ve grown over the past decade into one of the UK’s most trusted online specialists for high‑quality plumbing and heating products. Our business originally built its reputation as The EVOHOME Shop, becoming the UK’s leading online stockist for Honeywell Home’s evohome range. That expertise shaped the high standards we continue to uphold today. As our company evolved, we brought everything under one brand — Pirate Heating Supplies — allowing us to focus on delivering a clear, reliable, and customer‑friendly shopping experience. We supply a carefully curated range of premium heating solutions from respected manufacturers including Resideo (Honeywell Home), Intergas, ESBE, Vaillant, Intatec, and Primary Pro. Whether you’re upgrading your central heating, installing smart controls, or sourcing specialist boiler parts, we only stock products we know are dependable, efficient, and built to last. Fast, reliable service is central to what we do. Orders placed before 4pm (Monday–Friday) are dispatched the same day via trusted carriers such as Royal Mail and DPD, with most customers receiving their items the next working day. We also offer timed delivery options, weekend services, and the ability to choose a delivery date that suits your schedule. Customers choose Pirate Heating Supplies because we combine competitive pricing with genuine product knowledge and friendly, accessible support. Whether you’re a homeowner fitting your first smart thermostat or a heating engineer needing urgent boiler spares, our team is here to help with product advice, compatibility checks, and order queries. We’re committed to providing a smooth, trustworthy online shopping experience backed by honest communication and fast, dependable delivery. Our goal is simple: to be the heating supplier you can rely on, every time.
Contact info
PO Box 194, SY16 9BP, Caersws, United Kingdom
- 01686 626314
- sales@pirateheatingsupplies.com
- theevohomeshop.co.uk
4.5
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The unit works well and the…
The unit works well and the installation video is very helpful and well done
January 4, 2024
Unprompted review
MWPHS
MWPHS, excellent service I called to make an enquiry regarding heating controls. I found they were very helpful to compile everything that I needed, Greet company.
January 4, 2024
Unprompted review
Excellent service
Excellent service, especially speed of response, communication and technical information conveyed. I found the step-by-step online videos especially invaluable. Highly recommend.
December 20, 2023
Unprompted review
Excellent customer service.
Excellent customer service.
Highly recommended.
December 13, 2023
Unprompted review
Internet’s best price for an obscure…
Internet’s best price for an obscure heating system spare, which was delivered in no time. Best of all, MWHPS did not then browbeat me for feedback, which is what moved me to leave some! Thanks again.
October 17, 2023
Unprompted review
Helpful videos and prompt delivery
Needed a replacement thermostat. Their YouTube videos helped with both selection and installation.
October 17, 2023
Unprompted review
Very good experience
Very good experience. Richard and Tom helped me when something went wrong with my Mixergy tank on installation.
May 17, 2023
Unprompted review
Excellent service at a reasonable cost
A Great company, The perfect experience, Excellent support on the phone, they explained about Evohome and answered all my questions about the components I needed to upgrade my home central heating.
The price was lower than other suppliers and next day delivery worked well.
What more could you ask for. Highly recommended.
June 5, 2023
Unprompted review
I LOVE this shop
Love it, love it, love it.
Richard is briliant with all his technical knowledge. And Tom is great with everything else.
Materials come on time even when being send from mid Wales to North West London :-)
March 17, 2023
Unprompted review
Next level installer support
Have to say a huge thanks to Richard & Tom for all the aftercare support helping us setup and commission the Intergas/Mixergy system they supplied to us. Impossible to get this level of service from any other merchant and we will be using again for sure! 10/10
March 17, 2023
Unprompted review
quick delivery and correct items arrived
November 2, 2022
Good value and service
Great to find a thermostat without the relay box, much cheaper than other sites. Fast delivery. Works perfectly
November 3, 2022
Fast and efficient service.
November 9, 2022
Evo Shop, Mid Wales.
Helpful. Good delivery. Will use again. Recommend this supplier.
October 15, 2022
Great service MWPHS
I was having a new Vaillant boiler fitted and my gas installer suggested that I buy an Evohomone Starter Kit, which I duly did from Mid Wales Plumbing & Heating Supplies. I would highly recommend this company, in particular the speed at which the kit arrived very impressed. In addition, I called as I had a query. Customer service was absolutely fantastic. Many thanks
October 26, 2022
Spent £1235 and ignored
Disappointed to have to leave a 1* review as its clear from the website these people know their products but here are the facts of the matter.
20th Sept - Purchased a complete Evohome kit online to upgrade the heating system £1235 - was duly delivered next day no problem so far - good service.
28th Sept - sent email asking for advice relating to CORNER type rad valves suitable for items i bought from MWPHSL - no reply
Didn't think too much of it, ordered several different types myself and deduced which would be suitable.
Managed to get the system fitted ( but not yet programmed ) with help from an old school local plumber.
19/10 discovered they operate a help forum, saw the small print about not being monitored closely, posted my relevant questions - no reply as yet - typing this on 25/10
As always i try to think the best, ah well, they are busy, ill drop them another email pointing them to the post, hopefully someone will assist shortly, did this 20/10 - no reply.
21/10, now getting pretty annoyed, cold and desperate, rang the landline number to be met with answerphone, left my mobile number along with verbal information about the forum post, no reply received to date.
It was at this point i thought id better look these people up. Seems the reviews have been largely positive, not sure what i have done to deserve being ignored but following two solid days of trawling the internet i have managed to program the system myself. A lot of relevant information is sadly not in the instructions although i blame Resideo for this more than MWPHSL
Seems MWPHSL like to defend themselves when they receive bad reviews, perhaps if that time was spent helping folk in the first instance it would be more beneficial to both parties? I look forward to hearing what they have to say.
October 25, 2022
Unprompted review
Reply from Pirate Heating Supplies
Hi Richard,
Thanks for your Trustpilot review.
Obviously I am disappointed with your 1 star review.
Firstly, and probably most importantly, we do not offer post sales evohome technical support unless it is paid for. The technical support package we offer is under the 'Our Services' tab on The Evohome Shop website.
Unfortunately, the assumption that a £1235 spend on a Honeywell Home evohome system equates to instant access to product installation support from us directly as a seller, is incorrect. This is clearly documented with the evohome overview document that is supplied in the box with your purchase. Obviously, Resideo's technical support (as you are aware, the manufacturer of evohome) on 03001301299 is FREE and the correct way to obtain product support for the evohome system.
I have checked through the emails (including junk and deleted) surrounding September 28th and I cannot find anything relating to a corner TRV email and unfortunately I cannot find any voicemail from October 21st. Talking to staff, Tom emailed you on October 21st asking for you to call him (after your email at 5:30pm on the 20th) but no-one remembers such a voicemail from this date? I find it weird no-one would have called you back if you did leave a message, as voicemails are checked daily by Tom and myself (although when we are busy on the phones, it might take an hour or so to realise the messages are there). All I can say, is sorry if it was missed.
The Evohome Forum is a historical forum from the days before Resideo's technical support was available. I have just seen your post, which I will respond to, but as it states clearly at the top of the forum (not hidden at all in small print), it is no longer regularly monitored by our staff. It seems a shame to delete it (which is an option), as there are lots of pieces of information on there that does help people with evohome.
I'm always interested if Screwfix, or Amazon receive 1 star reviews like this, when clearly the issue wasn't ours but simply a lack of understanding around the installation of the evohome system. We would always recommend evohome designed and installed by a professional and competent heating installer in any such case.
If you wish to contact me please call 01686 626314 and ask for me.
Kind Regards,
Richard Burrows
Director
MWPHS.co.uk
Excellent service as usual
Excellent service as usual, you can use this supplier with confidence.
October 17, 2022
Excellent- spoke with one of the sales…
Excellent- spoke with one of the sales staff before placing order so I received the correct parts and they arrived very quickly - would recommend 👍🏼👍🏼
October 11, 2022
really fast delivery
really fast delivery - support service and a great product - thanks
October 12, 2022
Unprompted review
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