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Rated 5 out of 5 stars

My product arrived within a reasonable timeframe after ordering. I was kept apprised of the delivery date. The product seems well made and works as described. It’s relaxing to wear, the massage featur... See more

Rated 5 out of 5 stars

I love this machine. I drive trams for a job and coming home to this and using it just before bed is so relieving. The massage and heat settings are so relaxing and make my eyes feel better after 8hrs... See more

Rated 4 out of 5 stars

for comfortable napping I choose this service. I bought here: mask, scalp massage, neck pain relief device and some other stuff. it seems o be very crucial for your organism to surround it with all c... See more

Rated 4 out of 5 stars

Amazing product but if it's not in the perfect spot the goggles dig into my nose which ruins the experience.. But when it is in the perfect spot it feels amazing on the eyes and sinuses.. Has definite... See more

Company details

  1. Health and Beauty Shop

Written by the company

Eyeology is focused on delivering the best possible service to our customers worldwide & is on a mission to offer quality problem-solving products for everyday struggles. Since launching in the beginning of 2020 we have delivered over 40,000+ packages internationally and received thousands of positive reviews about how our products have improved every customer's quality of life. Give yourself the gentle touch you need with Eyeology.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

280 reviews

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Rated 5 out of 5 stars

It's just what I needed. I'm sure you do too!

I just got my own eye massager and neck massager today. Never felt better on my eyes in a long time. Very relaxing and helping me with tired eyes from working on computer screen. The neck massager was unfortunately broken due to bad handling during transport. I reached out to costumer support, and was helped right away. They are sending me a new one. That makes me very happy to know, that I'm in good hands. Now I can't wait to try out the head massager too for my migraines. Definitely gonna give one to my mom on mother's day! I know she'll love their products just as much as I do!

January 26, 2022
Unprompted review
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Reply from Eyeology

Thank you for the feedback! 💙

Rated 5 out of 5 stars

Best thing ever!

O - M - G!!! I suffer sinus and migraines and then there’s just the odd headache.. this has answered my prayers for relief. Case in point I woke yesterday with the tell tale signs I was getting a migraine, used this and managed to stave off the migraine - cannot put a price on the relief this gives me. Best purchase I’ve ever made!

January 25, 2022
Unprompted review
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Reply from Eyeology

We're so glad it's been able to help, Adi! 💙

Rated 5 out of 5 stars

The product is fantastic

The product is fantastic. First of all, the appearance is so smooth with a mate pastel color (pink). Second, it comes with a lovely lightweight case (hard shape) in a smooth fabric. Third, the functionality is divine. I bought it specifically to deal with eyebags and blood circulation around eyes. It serves its purpose after the first use. In addition, I felt more relaxed. This really helped me with my over-a-year acute insomnia (I have tried everything know to medicine & TCM). Fourth, since it is foldable, it pretty much works well for traveling in a luggage. The only thing I consider an tiny con, is that when sitting I don't feel the same massage effect than when lying down during treatment.

I really love it

January 25, 2022
Unprompted review
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Reply from Eyeology

What a lovely review - thank you so much! 💙

Rated 5 out of 5 stars

Ahhhh-mazing

Ahhhh-mazing. I use it every night. It relieves my sinus pressure and also puts me to sleep. I love it so much.

January 24, 2022
Unprompted review
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Reply from Eyeology

Thank you so much for the feedback!

Rated 5 out of 5 stars

I love this product

I love this product. In fact, after I tried it, I ordered 2 more for my coworkers as late Christmas presents. I have been a chronic headache/migraine sufferer for YEARS. This helps tremendously. The heat function makes my dry tired eyes feel healthy and rejuvenated. I have one complaint and one piece of constructive criticism. The mask is a little loud, and if I’m having a migraine it can be hard to tolerate, but I push through and do feel relief. And sometimes I need cold for my migraine. I don’t know how it could happen, but a cooling function would be great.

January 19, 2022
Unprompted review
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Reply from Eyeology

Thank you for the feedback and suggestion! We hear you! 💙

Rated 5 out of 5 stars

Great product

Great product. Very relaxing eye and temple massage. Something I thought I would never want or need but so glad I decided to follow my friends recommendation.

January 18, 2022
Unprompted review
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Reply from Eyeology

Thank you for the feedback! 💙

Rated 5 out of 5 stars

Absolutely love it!!

Absolutely love it!!! This was recommended to me by a friend and coworker. I am so glad I ordered it. I had my sister try it out and she loved it so much, she tried to take it home with her. She has asked for one for Christmas.
I have also recommended it to my chiropractor and had him try it out. He is looking into purchasing one for home and one for work. Great product!

January 17, 2022
Unprompted review
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Reply from Eyeology

Thank you so much for spreading the word about us! We're happy you enjoy your product! 💙

Rated 5 out of 5 stars

I purchased one for myself after a…

I purchased one for myself after a girlfriend received one for a Christmas gift and raved about it. I loved mine so much, I purchased 3 more! My sister, niece and great niece are in love as well! Thank you so much for this product!

January 15, 2022
Unprompted review
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Reply from Eyeology

Thank you so much for the support! Lovely that you're enjoying the products! 💙

Rated 5 out of 5 stars

Love the eye massager

Love the eye massager. It’s very relaxing when you can erase your thoughts and focus on the experience.

January 13, 2022
Unprompted review
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Reply from Eyeology

We're glad you're enjoying your device!

Rated 1 out of 5 stars

$104 gone, no refund

I sort of had the feeling they were going to just scam me and refuse to refund me. They proved me right. Most websites that host their own reviews are usually fishy. But I really didn't think they would go that far considering how much I paid. They are really playing with fire. I imagine it's probably a company in China that relies on tricking people for majority of their profit. I only took it out of the box and used it for 5 minutes and decided it wasn't worth the price and it wasn't really all that comfortable. They advertise "100% satisfaction guarantee, or refund, no questions asked" is complete BS. I even paid $13 for the shipping back, so now I'm out $104 cash. Really sad.. This was supposed to be a gift for my grandfather who has migraines and partial blindness due to cataracts. I will be talking to my lawyer who will probably find a way to press charges.
Oh, and I knew they were basically lying to my face saying "they didn't receive my package" because FedEx confirmed that it was delivered 6 days prior. When I told them that, the customer service agent changed it to "our Amazon workers determined it was not in resellable condition" despite me never purchasing it on Amazon. They're definitely doing something fishy, because you have to order on their own website but return it through Amazon. It's probably so they can just redirect the blame somewhere else. If I bought it through Amazon, I would've gotten a refund already. They're probably afraid of all the bad reviews they'd get, too so I guess it makes sense. Poor company ethics. Sad

January 12, 2022
Unprompted review
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Reply from Eyeology

Hello Vivian. Firstly we would greatly like to apologize for the inconvenience you experienced with us and to clarify things right off the bat I can see that your refund was processed successfully according to our refund policy. We proudly stand by our returns process and assure that every customer who returns their product will receive a refund and that was the case with you aswell. We have been notified of your situation and we are discussing the details with the customer support agent who dealt with you and we are trying to get to the bottom of this as to why she advised you that a refund could not be processed as we process refunds to ALL customers who return their product if they're not satisfied with it. We're so sorry if you had to experience this and a humanly mistake from our customer support agent does not reflect the values of our company as a whole. Your refund has been processed in full, like promised.

Rated 5 out of 5 stars

I absolutely love mine

I absolutely love mine, great for headaches, migraines, dry eyes and generally has a calming effect. I sometimes put it on at night.

January 12, 2022
Unprompted review
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Reply from Eyeology

We're happy you enjoy your device Soph! 💙

Rated 5 out of 5 stars

Best gift EVER!

I received one for Christmas and it had been absolutely AMAZING AND LIFE CHANGING! I suffer from chronic migraines and this has almost eliminated them in just a few weeks! Highly recommend!

January 9, 2022
Unprompted review
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Reply from Eyeology

Thank you so much for the feedback Christy!

Rated 1 out of 5 stars

AVOID this company - literally SHOCKED by their neck massager!

So we bought the #Eyeology neck massager #eyelogyneckmassager because I have chronic pain, long-standing whiplash, and syringomyelia. I have extensive experience using tens units for pain. I pulled the Eyeology neck massager out of the box, read the instructions, and put it on the lowest setting. It immediately shocked the hell out of me. So bad that I had to remove it instantaneously. I checked the settings again, re-read the manual, and then tried again. Same experience. Very intense electrical shock unlike any tens experience I have ever had, and that is a lot.

So, like any normal people, we decided to return it. In order to do so, we had to pay for our own shipping (15$). And while that is bad enough, once #Eyeology received our package they claimed that it was not in suitable condition to return, so they will not be refunding us the 80$ that we paid.

So, to recap....

1. Product cost us $95 including shipping.
2. We no longer have the product because we sent it back.
3. This one is important -> PRODUCT CAUSED ME BODILY HARM
4. #Eyeology refuses to make this situation right by giving us our money back

So, if anyone else is reading this, reconsider purchasing anything from this company. It is obvious that they don't give a damn about you, your health, or your wallet. And if we are not given a refund promptly I will spread this information into the many many many chronic pain communities that I belong to on facebook, instagram, and others. Not because I want to punish the company, but because I want to protect others from this inferior product and its horrid customer service. Do yourself a favor and buy yourself a 20$ tens unit on amazon.

Have a nice day.

January 6, 2022
Unprompted review
Eyeology logo

Reply from Eyeology

Hi Sara, we sincerely apologize for your experience with us and this definitely is not a regular sight with our neck massager and 99% of customers have expressed total satisfaction with this product. It's also worth noting that the device should definitely be used with a moist neck or used in conjunction with a gel on your neck for the best feeling. As for the return process I can see that your refund was processed by our support agents so I'm not sure where this conflict happened but your order has been refunded in full. We are so sorry that you experienced this inconvenience with us but we do stand by our 60-day risk-free guarantee.

Rated 4 out of 5 stars

I really enjoy my eyeology

I really enjoy my eyeology. I find myself fully relaxed after my eye massage. It does take a bit for my eyes to refocus after due to the pressure, but overall it is relaxing and has helped with my eye strain from working on the computer every day.

January 6, 2022
Unprompted review
Eyeology logo

Reply from Eyeology

Thank you so much for the review!

Rated 1 out of 5 stars

Beware if you try to return this item…

Beware if you try to return this item even if it’s 100% perfect they’ll come up with a reason it’s not and won’t refund your money

January 2, 2022
Unprompted review
Eyeology logo

Reply from Eyeology

Hi Kyle, we're so sorry if you had a negative experience with us but rest assured, all returned orders will be refunded as our refund policy states and we proudly do stand by our 60-day risk-free guarantee. If for any reason your return was not refunded, please get in touch with our friendly care team at support@theeyeology.com and you will be taken care of! 💙

Rated 1 out of 5 stars

worst experience ever--a scam

worst experience ever. received the drvice that would not even turn on. wrote customer service and they said I could not return it unless I sent a video of how it didnt work. then I was given the ok to return it and sent it bacl. today they email me it is not " sellable" and they will not refund my money. This HAS to be illegal. they send me a broken device and I cant be refunded. I am looking at ways to legally get my money back I am furious. ALSO WEBSITE SAYS 60 s=day 100% guarentee?? this cant be legal

January 2, 2022
Unprompted review
Eyeology logo

Reply from Eyeology

Hi Nance, we're so sorry if you had to experience this. We proudly stand by our money-back guarantee and in the event of a defective order, all customers will be refunded in full. If a support agent asked you to return a defective order then this was an error on their part as we do not ask customers to return defective devices and refunds will be processed immediately. Please reach out to our friendly care team about your situation at support@theeyeology.com and you will most definitely be taken care of! 💙

Rated 5 out of 5 stars

Love it

Love it! Feels great after a long day looking at computer screens.

December 30, 2021
Unprompted review
Eyeology logo

Reply from Eyeology

We're so glad you're enjoying your device!

Rated 5 out of 5 stars

Loved the whole experience

Loved the whole experience. The product arrived quickly and perfectly. I LOVE LOVE LOVE the eye massager. In fact, it feels so good, it's addictive. I've used it multiple times a day since I got it. Love the way it massages my temples and my face around my eyes and the heat is heavenly. Ok, now I am going to stop writing and go use my eye massager.

December 28, 2021
Unprompted review
Eyeology logo

Reply from Eyeology

We appreciate the feedback!

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