Next day delivery with Royal Mail, and the expiry date on the masks was 1 year from purchase, which feels reasonable. Though I was disappointed at the number of out of stock products on the website th... See more
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Easy internet navigation and payment. Kept updated with delivery date and time. Very fast delivery. Good quality product which fits well.
The customer service is exceptional. Quick postage and any problems are dealt with promptly. The quality of the face masks are good and the price is very competitive.
Everything made so easy. Clarity of the web site: easy to order & pay : almost an instant acknowlement with tracking link. Tracking link supplied didn't work for me but notified company and withi... See more
Company details
- Protective Clothing Supplier
- also in
- Dental Supply Store
- Medical Equipment Supplier
- Safety and Work Wear Store
- Safety Equipment Supplier
Written by the company
We are an mutli-award winning supplier of Personal Protective Equipment (PPE), we specialise in Face Masks, Replacement Filters, Gloves, Coveralls and Covid Tests. As the home of Respiratory Protective Equipment (RPE) equipment, we specialise in supplying FFP3 masks, FFP2 masks, Type IIR Surgical Masks, Half & Full Face Masks, replacement filters and face shields. We also are one of the only suppliers offering FFP3 and FFP2 children’s masks. We carry a full range of reusable and disposable masks from the top brands such as 3M, Moldex, JSP, GVS, Alpha Solway, Omnitex, Rosimask, Handanhy and Honeywell. We supply the general public, dentists, care homes, construction sites, police forces, private hospitals and the NHS.
Contact info
Unit A 1-4, BA4 5BY, SHEPTON MALLET, United Kingdom
- 01749 938160
- info@thefacemaskstore.co.uk
- thefacemaskstore.co.uk
4.6
Excellent
846 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Easy order and speedy delivery
Easy ordering process, speedy delivery and good quality masks. The fact that they were in my favourite colour, pink, and that a donation from my purchase went to the pink ribbon foundation was a huge bonus
October 29, 2023
Sent wrong product initially - now fixed
Sent wrong product at first (valved FFP3 instead of unvalved FFP2) and didn't respond to the first couple of emails due to a transient technical problem. Swiftly resolved once I got in touch via a different channel. Would buy again!
October 28, 2023
Trustworthy, reliable firm.
Rang for information and a helpful, friendly girl assisted me. Items get sent so quickly. I have used the company on a number of occasions and I have never been let down.
October 25, 2023
Genuine, friendly, efficient, competitively priced.
Have used Face Mask store a few times and have always found them competitively priced and good service. On this occasion, there was a mislabelled order (it happens!) and their service has been exemplary in sorting it out - efficient and above all, genuine, trusting and friendly, putting the customer's needs before their own. Highly recommended
November 1, 2023
Unprompted review
The service was fast
The service was fast, efficient & friendly.
I got what i wanted with no problems at all.
The company is doing a good job.
Just keep it up
October 3, 2023
Best face mask I've found yet
Best face mask I've found yet. Great coverage and stays put. It's comfortable too.
October 2, 2023
Sent the wrong order, no communication
I was sent the incorrect order (ordered two masks without valves, but two masks with valves arrived). I emailed on the same day the wrong order arrived to inform them, providing my order number and photos of the incorrect delivery. I never heard a thing back. What a waste of my time and money.
[Update 19/10] as soon as I published this review I sent a follow up email and was contacted immediately with an offer of a free replacement. It shouldn't take a negative trustpilot review and chasing to get to this situation, but I appreciate the offer so I uprated my review from 2 to 3 stars to reflect this.
September 30, 2023
Reply from The Face Mask Store
Hello,
I am very sorry about this situation. You are quite right, it should not take a negative review for us to deal with a return request.
Your request was unfortunately missed by us and we hold our hands up to that. This level of service falls far below our high standards.
I hope our efforts go someway to make up for this error.
Kind regards,
Sam
-TFMS
IMask review - really impressed
I took advantage of the promotional offer and tried a free iMask. Nice in black. I’ve a largish head with a long narrow face so find it hard to get a good fit. Large masks tend to be too wide and regular ones not long enough, so move around when I speak. I’m very pleased to report the iMask fitted really well and was very comfortable and easy to breathe too for an FFP3. Key features are a good stiff nose wire, adjustable cloth elastics (not rubber bands) that feed through the mask - really easy to adjust, and a generous and comfortable closed cell neoprene style foam across the nose for the full width of the mask, giving a really good fit without leakage. A much better fit for me than both Aura and HY in this cup (3 part) style.
September 5, 2023
Our go too mask store
Staff always very helpful. Good range on products and deliver on time. Our go too mask store
September 26, 2023
Well-packaged. (These P3 filters are fragile...)
The most important thing? My GVS Elipse replacement filters were packaged in a good, strong box. (Filters are fragile...)
Thank-you. (And a better price than buying direct from the GVS store on Amazon (UK)...
A very trusted source for RPE. Full marks.
October 6, 2023
It's Okay.
Well now, I ordered what I required from a wide selection, it was sent out reasonably quickly, and seems to do the job
October 6, 2023
Good experience thanks
October 5, 2023
Excellent service and speedy delivery.
October 4, 2023
Dependable suppliers
I find the products on face mask store very good value. The mask and filters I have bought have been top quality and long lasting.
September 27, 2023
Great offers and delivery time
Great offers and delivery time. Very quick to deal with issues
October 3, 2023
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