The Face Mask Store Reviews 

Easy internet navigation and payment. Kept updated with delivery date and time. Very fast delivery. Good quality product which fits well.

Next day delivery with Royal Mail, and the expiry date on the masks was 1 year from purchase, which feels reasonable. Though I was disappointed at the number of out of stock products on the website this time, this seems to be the only place I can get the JedX masks that I particularly like, so tha was appreciated. I have bought from the store before and never had any issues with products or fulfilment.

The customer service is exceptional. Quick postage and any problems are dealt with promptly. The quality of the face masks are good and the price is very competitive.

I ordered two specialist (expensive) mercury filters and half mask respirators 4 months ago, and when I opened one pack to face fit test them they were already at the expiry date. The customer services team were very unhelpful with no apology and refused to offer a replacement or refund. They should have a very clear disclaimer on their website if they are selling filters that are so close to their use by date. Would not recommend.

Good quality product with timely shipping, fair price

Great choice of products and very reliable service. Product seems great and will be ordering more

I bought some 3M 2138 particulate filters for my welding job and i have to say they are amazing. They prevent the breathlessness i always have at the end of the working day. The charcoal in the filters is an added bonus as they provide nuisance level filtration when your welding or doing any other activity regarding gases/vapours. The filters fit comfortably under my welding helmet when paired with my 3M 7502 respirator. They are also reusable so you can use them for the next day, provided you put them in a sealable ziplock bag.

Excellent, first class service and speed delivery.

The masks arrived very quickly, they were in date and don't expire until 2029. They didn't use excessive packaging like other companies tend to do, just a box that was the perfect size for the product.

My go-to place for masks, they regularly offer good deals!

This is the best place to buy your respirators and face masks online! They have a wide product range, and are open to customer requests and feedback. Their prices are always fair and delivery is fast.

Great quality and price, with free delivery

Always reliable for good quality face masks, and I really appreciate that they sell singles as an affordable way of trying different styles to find what fits best.

Great value for money. Useful products. Speedy turnaround. I always do business with them directly via the website.

Bought some new face mask filters.

The price was good, the delivery was quick.

Would certainly use again!

Great prices and fast delivery, no complaints

I recently called customer services to order a pack of masks and was told that the item I wished to order was being sold at one pence only for clearance. I was amazed that they were only charging one pence! They told me they wanted to 'get rid of' the masks. Unfortunately I was unable to place the order as I was told their system was down and was advised to call back in the morning which I did. Low and behold they then charged me the full price for the masks plus delivery charge. I remonstrated with them that only the evening before I'd been told the the pack of masks were being sold for one pence due to stock clarence and needing to 'get rid' of them and that I had been told to call back in the morning because their system was down, but they refused to honour the clearance price and insisted that I pay the full price. I am a long-standing customer and have been treated very badly. It was poor customer service to not honour the clearance price, particularly as I had been unable through no fault of my own to place an order with them the evening before. If they wanted to 'get rid (clearance), of' the item the day before why did they suddenly no longer want to get 'rid 'of it the very next morning? That sounds fishy to me and not very honest.
I don't feel inclined to place an order with them again if they treat their customers in this way. It's disappointing as I've been ordering from them for years and up till now have never had cause to complain.

I have started a woodwork workshop for people who have disabilities, I am trying to fund it myself and it's very hard, I have been sending emails to companies to help us with essential items, the face mask store have kindly donated some masks to us which are very much appreciated.

Items inconsistent and arrived loose and damaged. Contacted 3M who said The Face Mask Store is not one of their authorised distributors and should not be selling 3M masks that are for the medical industry nor ones that are made or for the Asian market. They will refund you but make no apology nor make any changes to their products or packaging. They should not be sold loose or in any way crushed or bent, this could impact the performance. Not convinced that all their 3M stock is genuine, unless it's the appalling way they store and ship them to you. For respiratory protection I've had to go via the 3M list of authorised distributors to know they're genuine and though not as 'cheap' as The Face Mask Store the quality and shipping is way better, plus you have the reassurance the products are genuine.
Their website reviews must be screened as there was no way to leave a review and they claim 100% for shipping, damages etc, this isn't true. I know people that have had the same issues with damaged or lack of confidence in the genuine nature of stock. It's such a shame as they were the go to place for PPE/Masks and information. They have a great website, staff that don't know very much about the products they sell and seem completely apathetic when you call with concerns.

First class response to a problem I had. Couldn't ask for a better response