Next day delivery with Royal Mail, and the expiry date on the masks was 1 year from purchase, which feels reasonable. Though I was disappointed at the number of out of stock products on the website th... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Easy internet navigation and payment. Kept updated with delivery date and time. Very fast delivery. Good quality product which fits well.
The customer service is exceptional. Quick postage and any problems are dealt with promptly. The quality of the face masks are good and the price is very competitive.
Everything made so easy. Clarity of the web site: easy to order & pay : almost an instant acknowlement with tracking link. Tracking link supplied didn't work for me but notified company and withi... See more
Company details
- Protective Clothing Supplier
- also in
- Dental Supply Store
- Medical Equipment Supplier
- Safety and Work Wear Store
- Safety Equipment Supplier
Written by the company
We are an mutli-award winning supplier of Personal Protective Equipment (PPE), we specialise in Face Masks, Replacement Filters, Gloves, Coveralls and Covid Tests. As the home of Respiratory Protective Equipment (RPE) equipment, we specialise in supplying FFP3 masks, FFP2 masks, Type IIR Surgical Masks, Half & Full Face Masks, replacement filters and face shields. We also are one of the only suppliers offering FFP3 and FFP2 children’s masks. We carry a full range of reusable and disposable masks from the top brands such as 3M, Moldex, JSP, GVS, Alpha Solway, Omnitex, Rosimask, Handanhy and Honeywell. We supply the general public, dentists, care homes, construction sites, police forces, private hospitals and the NHS.
Contact info
Unit A 1-4, BA4 5BY, SHEPTON MALLET, United Kingdom
- 01749 938160
- info@thefacemaskstore.co.uk
- thefacemaskstore.co.uk
4.6
Excellent
846 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nothing to complain about
Easy to purchase, good product description, and shipping is ok.
August 27, 2024
Would recommend
Great having a company I can trust for genuine products. Delivery arrived as expected and well packaged.
August 25, 2024
nice website easy to find what I needed…
nice website easy to find what I needed fast shipping
August 27, 2024
First rate company
Easy to use website and select the product that you need. Quality of FFP3 fold flat face masks is excellent, robust and offers good protection at a competitive price.
Delivery came within stated time, well packed and undamaged.
July 26, 2024
Extremely pleased with service
Extremely pleased with service. Will use for all future orders, best price around and fast delivery.
July 26, 2024
Unprompted review
Great price and fast delivery
June 25, 2024
Good quality products supplied quickly…
Good quality products supplied quickly at competitive prices.
June 26, 2024
A very good price for face mask filters…
A very good price for face mask filters and deliverd half the price of other big retailers. what more can I say. Will definitely be using again
May 28, 2024
Good price and prompt delivery.
Good price and prompt delivery.
Filters were easy to fit.
Haven’t used the mask in earnest yet but have tried the fitting and it seems comfortable and well sealed. I bought this mask because I have asthma and some masks restrict my breathing, left this on for a while and the air flow seems quite good and not restrictive.
Will update when used properly.
April 26, 2024
I ordered my filters on the Friday and…
I ordered my filters on the Friday and they were delivered on the Monday. Excellent service and great product. Local too. Great
Will definitely order from you again.
Brilliant
May 3, 2024
Unprompted review
good price for facemask
good price for facemask. delivery was tracked by Royal mail. if you can bear Royal mail's delivery, it's cheaper than what is on Amazon.
April 24, 2024
Rang up for advice told what products i…
Rang up for advice told what products i needed
Ordered promptly delivered really good experience
March 27, 2024
Sell by?
Good service. Goods arrived on time.
Would have liked more information eg the "sell by" date for longer usage time.
Otherwise, fine.
March 27, 2024
Not good at all i put in the bin
I bought a face mask from here and it was sent damaged one side bigger than the other side so disappointed i put in the bin
March 1, 2024
Unprompted review
Reply from The Face Mask Store
We were really disheartened to read about your recent experience with the face mask you received - it's not at all the kind of experience we want any of our customers to have. We've taken a deep dive into our records trying to find any details of your purchase but, somehow, we just can't seem to find anything that matches up. It's a bit of a mystery, and we're wondering if there's been a bit of a mix-up somewhere along the line.
We're all about making things right and spreading smiles, not disappointment. So, here's what we're thinking: could you reach out to us directly with some more details about your order? Maybe a confirmation number or the email address you used to make the purchase? You can drop us an email at info@thefacemaskstore.co.uk or give us a buzz at 01749 938 160. We're really eager to get to the bottom of this and ensure you're looked after the way you should be.
Your happiness is what drives us, and we're standing by to make things right. We can't wait to hear from you and hopefully turn your experience around.
Thanks for reaching out and sharing your feedback. It means the world to us, and we're here to help.
Warmly,
The Face Mask Store
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.