The Face Mask Store Reviews 

Honestly blown away by the service. Patrick was amazing — friendly, super helpful, and got my order sorted in no time. He really went the extra mile, which you don’t see often these days. Everything was smooth from start to finish, and I felt really looked after. Will 100% be ordering again. Massive thanks to Patrick and the team at The Face Mask Store!

Great selection of masks and really wonderful, prompt customer service. Great to deal with.

A very good affair witha very capable and professional seller.

The first time I ordered was great, that’s because they had the stock…

I was on the list for an email when another mask was back in stock. I received the email at 15:51, and purchased the same day at 20:59. I received an email confirming purchase, an email confirming dispatch the next day and an email thanking me for purchase. A couple of hours later on day two I get an email telling me I can’t purchase the items, would I like a substitute or get a refund? These masks are for very young children. You cannot purchase them for a reasonable price besides this website in the UK: on eBay and similar platforms they are priced at extortionate prices.

I asked the company how they had sold out in 5 hours and they simply said they had sold out: they gave no information about restock times, the especially high demand, whether I needed to sign up again for alerts, and they didn’t try to explain the unusual circumstance to their customer. I cannot fathom that they are so popular in 2025 in the UK that the entire shipment sold out in 5 hours.

Not a good company to deal with.

Everyone makes mistakes. This company originally sent me the wrong box of masks. Fair enough - that happens. But it's how they put things right that distinguishes a good company.

They found that I don't have a printer so can't print my own labels, and that I am disabled so it isn't easy for me to get to a post office (I can, but have to arrange a lift). So they sent me a box of replacement masks with a pre-printed return label in it, and arranged for Royal Mail to collect the erroneous box from my house. I could really not ask for better service. They actually thought about it and tailored things to my needs, rather than giving me a boilerplate response. I am exceedingly impressed.

Sold me a used mask. 3m half mask arrived with bits of white fluff and dust from something inside. Looked used.

Seemingly they have no stock of any reusable or washable face masks, which you discover by repeatedly clicking on the images of different models and sets only to be asked when the item page loads after a delay, whether you want to be informed via email when it comes back into stock. After finding this out the hard way with 8 or so different models I was losing the will to live and gave up. How hard can it be to say under the photos of the items "in stock" or "out of stock" or "low stock" like a proper online retailer, to save fruitless journeys around the site? Just a complete waste of my time and effort.

i regularly buy from here both to purchase my usual masks and to try new ones as they are often sold as singles. also able to buy sipmasks which saves the hassles of buying from abroad

Perfect service, quick delivery and thankfully using Royal Mail!

Good quality products delivered quickly.

Perfect as always, great value plus fast delivery

Excellent service as usual. Have ordered from you before and will again. Although an adult, I have a small face but the kids facemasks are a good fit for me.

Helpful well laid out website presented comprehensive information about face masks and filters. Ordering was easy and the products arrived, as advertised, when they were supposed to, in good condition.

Good Quality Good Looking Washable Masks
Delivered Quickly and Packaged Well 🙏❤️

First order - excellent. Masks in date, matching ones we used to buy from Amazon for a higher price. Free shipping takes a few days, but all good
Second order - masks in date, but Covid tests had expired. It was listed lower down in the web page listing, but I did not get that far, as all the information I would look for was higher up on the page and then there was the “add to cart” option.

Called them (yes, a phone number at the top of the menu, quick to get through too)
We’ve agreed that they will take the cost of the expired tests off my next order, which seems fair (they also offered me the option to post them back, but wouldn’t be worth the shipping cost I’d have to pay).

Not sure about selling expired tests even if you note it somewhere (but as I have a reasonable resolution, I won’t deduct stars for that), but Sam took my feedback in good faith and agreed to add the word expired to the listing’s title, rather than just a date, which I thought was the date of manufacture.

Thanks Sam

Great choice of face masks. Also really helpful to have the option of buying individual masks which makes it easy and affordable to try different masks to find out which ones fit best. Super quick delivery too!

Have purchased these face masks before, even cheaper now- great value, quick delivery, would recommend this site.

I received a box of face masks with an expiration date of one year ago (Sept 2023). Face masks deteriorate and these are unsafe to use for health purposes.