The Facial Room has recently added make up application to their list of services. I recently had make up done by Alana and it was a lovely experience - both in terms of the time I spent with Alana an... See more
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Company details
- #1 of 11 best companies in Beauty Product Supplier
- #1 of 5 best companies in Beauty Supply Store
- #1 of 1 best companies in Organic Shop
Written by the company
The Facial Room has been partnered with Eminence Organic Skin Care for over 22 years. We are Eminence Organics Canadian authorized online retailer. Our founder, Patricia Asmar is an internationally certified aesthetician with over 26 years of experience in the industry. Our aim is to exceed the expectations of our customers by providing exceptional service, skin care education and product selection advice. We pride ourselves in having the freshest products on the shelf guaranteed, and a worry-free shipping and return policy. We appreciate and value all of our customers and we know you will enjoy the shopping experience.
Contact info
#103 - 12840 16th ave, V4A 1N6, Surrey, Canada
- 604-619-2656
- info@thefacialroom.ca
- thefacialroom.ca
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Excellent products
Excellent products, quick delivery, clear product descriptions and amazing free samples for trying new products.
Exceptional service and products
Exceptional service and products. Good price and always quick delivery. Love all the samples that come with my orders and the chocolate !!
Calm skin chamomile cleanser, calm skin Arnica booster, Linden Calendula Treatment , Sun Defense Minerals powder instead of foundation( love how this provides covT
The products that were recommended for my sensitive skin has made a world of difference! My skin is brighter & the redness ( rosacea) has faded.
Love the product line eminence
Love the product line eminence. It does wonders for my skin. Best skin line ever.
Teena M
Products and service keep me coming back.
Products and service always meet expectations!
Great business
Great business, great service, carries all products and allows samples to try before purchase!
Knowledgeable staff for facials…
This was a sublime experience
This was a sublime experience! My facial with Alana was so relaxing and my skin felt fantastic afterwards. I honestly did feel like I was glowing!
There are lots of little extras that make this facial special. I look forward to my next visit
Wonderful Service
I was recommended to order from here from my mom and it did not disappoint! The products are lovely, the delivery quick and the samples all personally selected
My order always arrives soon
My order always arrives soon, and it's packaged so pretty. I love the products and have been using them for many years. The online purchasing process is easy and straightforward.
Best Skincare
I always order my product from you because I love how you give out generously all different samples to try other products we haven’t tried yet and fast delivery aswell
I will forever give the facial room 5…
I will forever give the facial room 5 stars. It’s my favourite place ever and I tell everyone I know about it! Great experience, amazing staff, it’s just the best:)
Always love shopping here excellent…
Always love shopping here excellent customer service and love all their displays and products
Where Luxury Meets Purpose: Discover the Best in Women-Led Beauty
I love that Patricia is always seeking out exceptional products created by women and by brands that deserve more recognition. The line she introduced from Lebanon, Senteurs d'Orient, is absolutely divine.
Honestly, the hardest part is choosing which new treasure to add to my home collection—they’re all that wonderful. If you’re searching for elevated, thoughtfully curated personal care products, this is truly the best place to begin—and end—your search.
Excellent products and service
Excellent products and service, also a lovely location!!
I am happy with the service
I am happy with the service I received and the friendly assistance I had when I needed to change my order.
Always a dreamy experience!
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