FashionPass Reviews 

Every time I’ve emailed fashionpass, I’ve gotten a woman who is eager and excited to help. It’s such a refreshing feeling to know that the girl on the other side wants me to look good and feel my best. They’re friendly, great at communicating, and able to explain the complicated process well. I really love this website and will continue to use it.

The customer service is outstanding

The customer service team is exceptional and helped me out when a package was lost. Their commitment to putting the customer first has made me a long term customer.

Customer service was great! They responded quickly and fairly rectified the small issue. Very pleased with this company and am happy to be a customer.

The fashion pass customer service is ALWAYS amazing. So friendly and helpful. This time, I worked with Melanie on a very stressful situation where my package was stolen. She was so helpful while being so friendly and welcoming.

I did the $59 trial and returned all the items. When I tried to cancel memebership, they had already charged me for the next month. I contacted customer service and it was non-refundable. I do not recommend renting from this company.

I really like the service that FashionPass provides. It's a unique way to try pieces from brands that are typically outside of my everyday budget. It's the perfect opportunity to grab a nicer outfit for special occasions or vacations without having to commit to purchasing anything yourself. That being said, it's amazing that FashionPass gives you the chance to buy the used product from them at a discounted price, so when you fall in love with a piece, you can snag it! They have a lot of trendy brands available and get new stock often too. My one downside is that I've personally had rough experience with many of the items I've chosen running extremely small and it's frustrating to spend money on renting items I never got to wear - I think that may be a clothing brand issue and not FashionPass though. The return process for rentals is super easy, they provide the mailer bag and label already attached, you just have to drop it at Fedex. You're allowed 2 separate orders a month if you can return in time. I don't like that it's limited to only 5 clothing items because that runs out quick if you get a 2 piece set, but I understand there needs to be stock available for other people. It is fairly expensive for what it is and what you get, but you're paying for convenience. In general, I've been really happy with the service but will only use my subscription when I have special events.

Quick response. Super simple process. Gave an extra item for the trouble

Lexi was fantastic in aiding my ticket #650777

she was so responsive and eager to help!

my order was returned to sender at no fault of fashion pass. purely the mistake of the US Postal Service. However, due to lexi‘s diligence and appetite for an above and beyond client experience, she was able to get a new order for me in the mail the next day with expedited shipping at no cost to me.

this was an amazing customer experience, especially since fashion pass was not at fault.

Lexi‘s customer service is the reason I will continue my membership. In addition to the fabulous selection fashion pass offers.

The clothes look soooo well worn 😖
I rented 5 clothing items, & only 1 top was decent ish. I ended up wearing none of them. Might as well buy a cheap $10 dress from Ross.. cause the quality looked exactly the same. All wrinkled, crumpled & seems to have been worn like at least 50 times each

FashionPass is one of the best things to happen to me in 2024 (the year I started my subscription). With FashionPass, you get double the monthly rentals of some of the other services. I am constantly getting compliments on my outfits. It’s especially great to have when you have a big event coming up. Additionally, their customer service is top notch!! I’ve had a couple of minor issues and everything is always resolved quickly and with kindness! They go above and beyond! Couldn’t recommend this company enough.

Amazing customer service, fast shipping, and so much fun choosing new clothes! Its like an endless closet!

I love renting on Fashion Pass for events! They are always 100% accurate with their order

I have been using fashionpass for over a year now and I always have a good experience. They update me when they need to change prices for packages and help me quickly with any issue I have.

FashionPass is amazing for so many reason! They have a great selection of clothes for any occasion & their customer service is 10/10! 😊

Amazing service so far! I wish there were more dress options that were casual but the quality of service and returns has been seamless. Def will be using this for the summer!

Fast, real human responses. I have never experienced customer service quite like this! And for that alone(on top of the great selection of clothes/accessories), I will be back and recommending to friends and family.

Love it the clothes are great and my stylist is so helpful

REFFERAL CODE IS A SCAM!!
First off I loved my order! So I sent out about 20 referral codes to my friends. My friend that told me she ordered and I emailed FashionPass and asked them about it. They took 5 days to answer but I let it go, so they asked for her full name and I gave it. They then came back and said she has used another referral code. Obviously I'm not going to email them if I didn't refer them and I wouldn't know their name.
This was there response:
Hi there,
I apologize for the confusion here! Unfortunately, since your friend decided to use a different promo code instead of your referral code we're not able to apply that credit to your account. But please reach out if there is anything else I can help you with!
XX,
Melanie

So basically they encourage you to refer but once your link gets them to the site they drop the loyalty like a hot cake and give them a better deal on there side so they don't have to pay you. Greed at its finest. I will be Canceling and going with another option.
Also, checked with a few of my friends and 3 of them got their subscriptions from my link. To bold face say you offer them something better after they just got you business, wow! I will now spread the word about how you treat people that help your business.
xx, MW

Fashion pass has amazing customer service! They reply promptly whenever there’s a small issue and solve it right away. Special shoutout to Lexi for all of her help. I can’t recommend fashion pass enough! I’ve been a member for a couple of years and get endless compliments on how fashionable I am.