Thefatpizza Reviews 57

Rubbish. Didn’t arrive. They hang up when you call.
Other reviews in my area saying the same, and finally they’ve taken themselves off the delivery apps, even though people complaining it’s 2hrs late!
Joke of a company

I am absolutely disgusted by this. We have accrued 3000 points by spending money with this company. We have decided to spend our EARNED points and they CANCELLED our order stating we ordered "Too much free food"!! SHOCKING! WE earned those points by spending OUR money and yet they won't let us order food using the points. Absolute DISGRACE of a company. I will never EVER give them another penny.

Paneer masala pizza was awesome! Great value for money too. Will definitely order again.

Omg what a shit highly incompetent pizza company —- I have 1692 points and I can’t redeem.
You have to phone a call centre - just spoken to a highly incompetent idiot that doesn’t have any experience in the app .
The whole thing is a scam ..
please do not order from these idiots .
Pathetic unprofessional uneducated idiots . No clue what so ever . If you want endless problems
Use this shot highly incompetent company
Unprofessional pathetic company .
Please contact me for the recorded call

Delivery didn’t turn up and refund not issued

Order was 20 later than the expected time but it is a Saturday so understandable.

Pizza was okay but nothing special, and somehow only warm even though it's 30c outside, the toppings did seem like good quality and the dough wasn't the worst but it's not different from any of the kebab shops that sell pizza in Wolverhampton.

The burger for the price point is ridiculous £11.50, it's a typical burger you get from a van at a car boot or market, like the gills burgers, wasn't even grilled, but strangely enough the toppings on it were quality, for the price you are charging for the burgers you need to at least use some decent quality mince, was worth a try but certainly won't be ordering again.

Stole my money via Uber Eats. The Edinburgh branch has been closed for 6 months according to its own call centre, but still automatically took my order and money. Uber Eats refused to give me a refund. It's either deliberate or negligent, and I bet it's happened to more people. I'll take this review down if the listing is removed from Uber Eats.

I got their signature pizza and it was all yumminess one can think of. My toddler said " this is the yummiest pizza in the entire universe" and I agree with her.

Yesterday I ordered a paneer pizza and it was the best, came hot and on time, I think it’s gonna be my new place to go for a tasty pizza! 🍕 best, totally recommend

1 Star is Generous, over an Hour from Latest delivery time and still no Pizza, Customer service is awful, lad literally told me oh your pizzas an hour late, like I didn't know. NEVER AGAIN!!

Arrived 45 ins late, call center didn't have the number for the branch and kept saying wait 10 mins and then call back. No other solution offered. Avoid

First time ordering with them order arrived 30 mins late I called the store multiple times to check on delivery time each person I spoke to gave me a different time so clearly lying when it finally arrived it was cold the driver didn't even apologize for the poor service sad thing is the pizza actually tasted nice but shame it was ice cold. Tried to contact customer service who initially responded to my email saying sorry for the poor service and experience and offered to give me points on the app towards my next order but when I asked if the points would cover the £25 cost of my initial cold pizza the responses stopped and I have received no correspondence since such a shame as the product is potentially good but sadly the service is garbage gave them ample opportunity to resolve the issue but arrogance and a lack of care and common courtesy is seriously missing. I'm still open to giving them another chance to rectify the problem but as of yet nothing 🙃

Pizza came cold and wrong garlic bread iv email but no reply

I'm a long time customer and have rated 4 or 5 star usually but I am not going to lie the last service I received was abysmal . My order took 2 hours to arrive and I had to phone the head office as I first rang up an hour after ordering to be told my order had just gone In the oven ( an hour after my order was placed ??) I gave it another 40 minutes before trying to ring again upon which the phone rang out twice before it was diverted to head office again in which I could even hear the woman on the phone to acocks green saying that this is Not acceptable. Another 20 plus minutes later and I finally received my order over hours late without even an apology. I shouldn't even have to pay due the length of time I waited. After spending close to £1000 in the last few years I'm done with fats pizza acocks green as they don't care about the customer.

The most DISGUSTING CUSTOMER SERVICE OVER THE PHONE. I ASKED NO BEEF ON MY PIZZA AS ALLERGY CALLED TO CONFIRM LIKE I DO ANY OTHER PIZZA SHOP FOR A RUDE WOMAN WHO HAS A ATTITUDE PROBLEM !!!
I Start my conversation with "how are you" met with disgusting attitude. THEN WOULDN'T CANCEL MY ORDER AS SHE THINKS SHE WINS A ARGUMENT. LITTLE DOSE SHE KNOW I WORK FOR UBER AND I WILL ENSURE EVERYONE FINDS OUT ABOUT THIS GHETTO ESTABLISHMENT. AVOID AVOID AVOID. Reading the reviews lol says it all .. its gross dnt go here.

Very bad. Call them, told me it is a call center.

Its the worst pizza I ever had. Really strange tasting & the ham, is not thin ham but thick long pieces. Bought 2 pizzas & both taste & smell strange & really unpleasant. The base is strange too, its thick & almost like a loaf of bread in the middle & really stodgy, some parts were undercooked /white & while other parts brown. The crusts were soft & soggy like. Both pizzas taste awful with cheap toppings, that didn't taste fresh. There was no flavour to the toppings, only taste was sweet or saltiness - so weird. Better off getting a supermarket pizza. The BBQ sauce base tasted sweet. I forced myself to have 3 peices as was so hungry & couldnt eat anymore. Have to throw rest in the bin. What a waste of money, so angry people can sell such rubbish food. Would have given a zero star option. I have a feeling the 5 * reviews are not leggit & propably from the owners or their friends n family !

The pizza was disgusting,strange taste,topping ham very cheap,I threw them in the bin

The fat pizza in Brighton
Made a order and order was accepted order was delivered I rang for over a hour and no answer rang the next day finally answered to tell me they stopped delivery at 9pm not what web site stated said they've refunded no refund so far absolutely disgusting service

I will come to the shop myself and call trading standards if my refund is not done soon

Horrible! I ordered 1 our ago. And we called they said it was 20 minutes. We call again and they don’t even answer! We called their customer service and they said fat pizza was closed and we have to get a refund via foodhub. I checked and they are open till 11pm! DONT RECCOMEND!!!