Thefatpizza Reviews 57

DON’T BE FOOLED BY THE ONE STAR, ITS WORSE THAN THAT….
SPENT £50 ON A TAKEAWAY PIZZA AND BURGER MEAL, PIZZA WAS POOR TO SAY THE LEAST AND THE BURGER WAS NOTHING LIKE THE ONE ADVERTISED ON THEIR MENU, A NUMBER OF TOPPINGS WERE MISSING, SO GAVE THEM A CALL, COMPLETE WASTE OF TIME AS THEIR CUSTOMER SERVICE SKILLS ARE EVEN WORSE THAN THEIR FOOD PREPARATION, IF YOU LIKE THROWING GOOD MONEY DOWN THE DRAIN THEN THIS IS DEFINITELY THE ONE, GO SOMEWHERE ELSE OR YOU’LL REGRET IT

Awful service!!

I had ordered my food more than an hour ago at 20:16 now it’s 21:18 and it’s haven’t been delivered. Even had to call in just to tell us to wait further 10-15 mins. Never coming back again. Please do yourself a favour and don’t bother trusting their delivery time.

Can't give zero stars otherwise I would! Ordered and waited 2 hours, no sign of my order. Called them several times to no answer, finally got through and got told the delivery should be made in 15/20 mins. Still nothing, called back and then told the store is closed... In between one phone call also where the worker hung up on me. DO NOT ORDER FROM HERE

2h lost of my life..ordered throught uber eats and after 2h contacted support and they said its been already delivered..what the hell?!?!Where is the problem???? with the driver???with the staff???If they are not able to do pizza and deliver in time just close and do some warehouse job instead!!!

if you’re gonna make LOADED CHEESY NACHOS please put cheese on it😂😂

Arrived over an hour later (1.5 hrs in total) and was completely stone cold.

Called for an update all the way through and at first they couldn't find any record of an order then they said it had already been delivered.

Totally poor service and did nothing to rectify it.

Zero stars. Order placed at 18.39 on 22/Jan/2022. Delivery indicated was 40 min. Despite several calls during which they gave fake excuses - pizza getting ready, pizza is ready, awaiting collection, about to be collected, has been collected by delivery agent, order is cancelled, etc, ultimately after 2 hours and 10 minutes they said you can send an email to request for a refund. They said the owner is not available and will not be calling me.

Food was 1 hour late, cold and greasy. Ice cream was melted and the dessert was terrible. The shop hung up on me when I requested a refund

Peterborough branch when in Westwood was lovely but since moving they just don’t taste good, something in them that just doesn’t fit right, I don’t know if they use a dairy free cheese or even goats but it’s an awful after taste.
Pizzas are large and toppings great, delivery quick and driver pleasant enough, but I stopped after months of not ordering after that I was given a free 15” pizza so took the offer up and ordered a similar with different topping, but again that same taste that you don’t get in other pizzas, awful and they get wasted.

ordered a pizza for my company at 11:45 am and now its 3pm. called the company to ask whats what and the driver saids nobody answered the door... we are in a heavily branded warehouse type building with a big welcome sign to our doors. 3 hours wasted on waiting for a half bothered company for fod never came. customer service on the phone has the intelligence of a new born child.

If I could give 0 stars i would. Absolutely horrific food 🤮 cold, soggy, frozen! Hairs on the pizza.

They need to be shut down!

Wow... Simply the best pizza round. Would highly recommend for great food and service. The dough tastes so fresh and delicious😍 Always our family favourite pizza🍕🍕 Keep up the good work guys👏🏻

Ordered from the Chatham restaurant (via Just Eat) as a treat for the kids for their first week back at school. Was due to be delivered 7.20pm. By 7.50pm it wasn’t here so called restaurant to be told it hadn’t left but should arrive in 20 mins. Another 40 mins came and went so called back - was told order was still being cooked and should arrive in 30 mins. Still nothing - called again was told driver just around corner. Still nothing - called back told driver just left?? By this time the kids were climbing the walls. Called back to cancel and was told driver was in our road and would be there any second - still nothing! Unable to cancel order with restaurant call centre so had to go through Just Eat. Would never use again!! Treat ended up being beans on toast all around as too late to order from somewhere else. Disgraceful service!!

DO NOT ORDER FROM HERE
First order turned up 35 mins late and was stone cold (I am about a 5 min drive from the local restaurant). Was very rudely spoken to on the phone and was promised a fresh order would be sent out within 30 mins. I rang back after this time to be told it hadn't even left yet and would be at least another 15 minutes! What a joke, great way to run a takeaway

Ordered from here Saturday 2nd February 2019. Waited 2 and a half hours for my delivery but it never turned up. Phoned them to be told that the pizza had in fact been delivered, however we hadn't had it. Asked to be refunded and was told the refund had been processed and would be in my account within 5 working days. Its now the 11th February and still no refund. Absolutely disgraceful customer service. Will not be ordering from them again!

Pizza was delivered well within the time limit. Was baking hot, good toppings and good quality. Only downside is they did not check my card.