When I tried to order 13mm clear tubing Fish Works informed me they did not stock it because it allows algal growth and instead they stock black tubing. I ordered the black tubing. My old clear tubing... See more
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See what reviewers are saying
I did not actually purchase anything. What i wanted turned out that you no longer stock. However you sales was onto this the next day and called to explain. They were also incredibly helpful choosing... See more
This is the second time we have purchased from you. We are in WA and find it difficult to locate product. Trying to deal with the distributor or get information from is like pulling teeth. No satisfa... See more
Matt was brilliant with giving guidance ensuring we bought the right filter for our pond. After a week, our pond is crystal clear. Very happy customers.
Company details
Written by the company
The Fish Works has everything you need to build, maintain and enjoy a garden fish pond. We only stock the best brands with long warranty periods.
Contact info
9/19 Rodborough Rd, 2086, Frenchs Forest, Australia
- 02 9986 2000
- sales@thefishworks.com.au
- thefishworks.com.au
Excelent service.
The online payment options changed.
When I called them they were extremely helpful with over the phone payment and I received the goods the next day. Great personal service.
October 2, 2024
Easy navigation website and super swift…
Easy navigation website and super swift postage!!!
September 19, 2024
I have been purchasing items from the…
I have been purchasing items from the store for several years now and have received what I order
And if need any assistants can call them
August 20, 2024
The product was exactly what l ordered…
The product was exactly what l ordered in good condition on arrival and is now working perfectly in my fishpond.
August 19, 2024
Pond hose
Excellent quality flexible hose for the pond. Way better than the existing hose. Very prompt delivery.
July 25, 2024
Very prompt service and delivery
July 15, 2024
Reply from The Fish Works Pond Shop
My apologies Allan, we have a photo of the plastic water lily that you purchased sitting on a brickwall and this is what we shipped you. I really wasn't trying to deceive you at all.
We will make it clearer that this is a plastic water lily in our advertising.
My apologies again, we shipped the product pictured but I will endeavour to make it clearer that this is not a live water lily.
If you want a full refund please call us on 0449 255 652
Sincerely
Matt
Solar Pond lights arrived earlier than…
Solar Pond lights arrived earlier than expected. Charged them up and installed the following night
Looking good. Thank you!
July 8, 2024
prompt supply
July 2, 2024
Great service and advice
Great service and advice. Went out of their way to answer questions by email (on days the shop wasn’t open even). Delivery was very quick. Haven’t yet installed the system for a pond, but have a lot of confidence in the Oase products sold.
June 24, 2024
Excellent service
June 23, 2024
The Fish pond air pump I received…
The Fish pond air pump I received quickly and is a top product, please advise if you stock or can get spare parts as per notes are required in about 12 month time.
This pump is very quiet and very powerful, I can only recommend it very highly.
June 8, 2024
Great Service
I called and spoke to Fish Works and they recommended the filter for my pond. Postage was fair and fast. The filter works really well. Very happy.
May 28, 2024
Can’t praise Matt and his employees…
Can’t praise Matt and his employees enough. They have been servicing our pond for 5 years and have always been knowledgeable and professional in everything they do and sell. Recently my pond was losing water and after many weeks of trying to find the problem, I spoke to Matt over the phone and with some videos and photos, Matt was able to direct me to where the problem was, and I was able to fix it myself. Matt was very patient and definitely knows his ponds! A very happy and relieved customer.
Jodi
June 6, 2024
Unprompted review
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