When I tried to order 13mm clear tubing Fish Works informed me they did not stock it because it allows algal growth and instead they stock black tubing. I ordered the black tubing. My old clear tubing... See more
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See what reviewers are saying
I did not actually purchase anything. What i wanted turned out that you no longer stock. However you sales was onto this the next day and called to explain. They were also incredibly helpful choosing... See more
This is the second time we have purchased from you. We are in WA and find it difficult to locate product. Trying to deal with the distributor or get information from is like pulling teeth. No satisfa... See more
Matt was brilliant with giving guidance ensuring we bought the right filter for our pond. After a week, our pond is crystal clear. Very happy customers.
Company details
Written by the company
The Fish Works has everything you need to build, maintain and enjoy a garden fish pond. We only stock the best brands with long warranty periods.
Contact info
9/19 Rodborough Rd, 2086, Frenchs Forest, Australia
- 02 9986 2000
- sales@thefishworks.com.au
- thefishworks.com.au
Good customer response and issue…
Good customer response and prompt issue resolution.
January 23, 2025
Good price, good service
Good price, very promptly dispatched order which arrived sooner than expected.
January 22, 2025
The Fish Works are my go to for all…
The Fish Works are my go to for all pond related products and advice. The advice and recommendations provided are always honest, helpful and accurate. Ordering is super easy and always arrives promptly. If, which is rare there is an issue this is rectified in an urgent manner.
Highly recommend The Fish Works
December 28, 2024
Staff very helpful
The advice from Staff was invaluable when completing replacement of pond filter lid. Couldn't have done it without them
November 25, 2024
I am still waiting for my extension…
I am still waiting for my extension cord to be delivered....
November 22, 2024
I was impressed with the fast receipt…
I was impressed with the fast receipt of my order.
November 2, 2024
Had exactly what I needed at a good…
Had exactly what I needed at a good price and fast delivery
October 31, 2024
Today I have still not received the…
I finally received my item today that I ordered on the 25 Oct. The reason for the delay in delivery by as stated by the courier was due to the fact that I live in a rural regional area is totally incorrect I live in Canning Vale Wa which is part of the metropolitan area and is definitely not rural.
October 25, 2024
Reply from The Fish Works Pond Shop
Hi Sydney, This is Milo from The Fish Works. I am very sorry for the delay in receiving this parcel. I have just checked your tracking info and your parcel was delivered today at approx 10:30am. I had this one shipped out on the 29th of October, unfortunately as you live in a rural area regional shipping can take our couriers some time. I would like to give you some free fish food or water treatment as a personal apology for the delay, please reach out to me on 0426494414 and I can get this sorted for you!
Cheers,
Milo
Good company to deal with
Couriers lost the parcel but The Fish Works promptly and courteously sent out a replacement. Great people.
October 26, 2024
Great efficient service
Ordering was simple and the new impeller arrived a day before the estimated arrival date. Good efficient service.
October 28, 2024
Very Satisfied Customer …
as usual great service and fast delivery can always count on the fish works
October 20, 2024
After buying...
After buying.... item out of stock, but comunication and get the item delivered asap......outstanding !
Will buy again !!!
October 2, 2024
Excellent price and very reasonable…
Excellent price and very reasonable delivery time frame. Product as described, so I’m quite happy with my purchase!
September 27, 2024
Pricing was extremely competitive…
Pricing was extremely competitive compared to a few local aquarium/fish shops.
Shipping costs fair and I received the items within a few days. Many thanks.
September 25, 2024
very quick delivery (and I mean very…
very quick delivery (and I mean very quick!). Product as described and my fish love it.
September 24, 2024
The products arrived in perfect…
The products arrived in perfect condition, were well packaged, very competitively priced and the service, as always, was excellent.
September 21, 2024
Friendly and rapid response.
Friendly, quick delivery, easy to deal with. Very satisfied.
September 20, 2024
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