When I tried to order 13mm clear tubing Fish Works informed me they did not stock it because it allows algal growth and instead they stock black tubing. I ordered the black tubing. My old clear tubing... See more
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See what reviewers are saying
I did not actually purchase anything. What i wanted turned out that you no longer stock. However you sales was onto this the next day and called to explain. They were also incredibly helpful choosing... See more
This is the second time we have purchased from you. We are in WA and find it difficult to locate product. Trying to deal with the distributor or get information from is like pulling teeth. No satisfa... See more
Matt was brilliant with giving guidance ensuring we bought the right filter for our pond. After a week, our pond is crystal clear. Very happy customers.
Company details
Written by the company
The Fish Works has everything you need to build, maintain and enjoy a garden fish pond. We only stock the best brands with long warranty periods.
Contact info
9/19 Rodborough Rd, 2086, Frenchs Forest, Australia
- 02 9986 2000
- sales@thefishworks.com.au
- thefishworks.com.au
Good product quality
Good product quality, the service was excellent. And the delivery was fast too
June 30, 2025
Unprompted review
Good communication
Good communication, fast postage and item as described. Very happy and highly recommend :)
June 9, 2025
excellent service
excellent service, fast postage, unit is exactly as described and works as stated on the web page .
thank you. :-)
May 6, 2025
Milo was very helpful …
Milo was very helpful and understanding when we had a postal mishap with a ceramic impeller shaft. Got it sorted and all is well in the pond.
April 30, 2025
Excellent service
Excellent service. Fast shipping. Quality products. Quick response to queries. Excellent business.
April 20, 2025
Very helpful friendly staff
Very helpful friendly staff. Prompt delivery of items ordered.
March 28, 2025
Been using Fishworks for years & their…
Been using Fishworks for years & their service is always outstanding. Highly recommend.
March 2, 2025
Good experience
Delivery received quickly. All items arrived in good order. Would recommend.
February 25, 2025
Pond salt apparently not in stock…
Pond salt apparently not in stock choice was to wait 2 weeks for more stock or refund. I took the refund which I got an email for the 18/2 and told it could take a week to go through. It’s now 4/3 still no refund which was through PayPal and now a dispute has been opened days ago and they haven’t responded to that either.
Why have something listed for sale if it’s not in stock?
February 18, 2025
Reply from The Fish Works Pond Shop
My sincerest apologies, we had thought that we had refunded your money back to you but realised upon reading your review that we in fact had not.
Money has been sent back as promised.
Sorry we dropped the ball on this one.
Matt
Quick advice and quick spare part…
Quick advice and quick spare part turnaround time.
February 16, 2025
Fast and efficient service
Placed order and it was delivered very quickly. Also phoned them with some questions and they were very helpful and polite.
February 3, 2025
Easy to order and fast delivery!
January 22, 2025
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