The Fleece Company Reviews 

4,259
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 3,729 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality of the products, describing them as superb, soft, and beautifully designed, often exceeding expectations. Many people are happy with their purchases, finding the items to be great value for money and suitable for various uses. Reviewers also appreciate the efficient service, with orders arriving as expected and good communication regarding parcel journeys. However, some customers experienced issues with product sizing, noting that items like blankets and pajamas were often smaller than advertised or expected. There were also complaints about delivery times being long and packaging arriving damaged, as well as concerns about the actual material not matching descriptions or being of poor quality. A few people were dissatisfied with unexpected charges or the difficulty and cost associated with returns, especially for international shipments.

What people talk about most

Product

Customers had ambiguous experiences with product quality and sizing. Many reviewers praised the products,... See more

Quality

People report positive experiences with quality, with many reviewers praising the superb quality of blankets,... See more

Order

Reviewers mention ambiguous feedback about order, with many finding the ordering process easy and smooth,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers reporting fast and efficient... See more

Price

Consumers find price to be ambiguous, with some reviewers appreciating deals like "two for the price of one"... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had one or two problems with the items I ordered. I brought them to the attention of a customer service representative named, Theresa. She was extremely responsive and helpful, and she sorted out th... See more

Rated 4 out of 5 stars

I love the quality of the blanket! Justine was a great help because the King size blanket was too small for our regular size King bed. She helped me to replace it with the XL King blanket. I reco... See more

Rated 4 out of 5 stars

I have bought another one of these and love it . The product is fantastic but I was unaware of where it came from and it took an alarming length of time to clear customs at Heathrow. Not the fault of... See more

Rated 4 out of 5 stars

The website is very consumer friendly, except I had a small problem at check out. The system added more items that I didn't want.



Contact info

3.9

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(4,259)

4,121 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Loved all items in first order

Loved all items in first order, great colour too ! Pyjamas, so comfy !! Pleased to re order bedding and thrilled to get one free !!! Quality is great and theyre both warm and cool !!!

June 10, 2026
Unprompted review
Rated 3 out of 5 stars

Sizes are at least half as advertised

Ordered a queen 150x200 and the size that arrived is a small single size when it's laid flat on the bed. The company's response is you have to stretch it out to measure it accurately - that doesn't make it fit for purpose as muslin's USP is to crinkle.
Positives - the colours are lovely and the quality of the fabric seems good. Arrived in relatively good time.
Update - additional positives - Amber at the customer service team was prompt to reply and offered to send a free king size blanket as compensation. So I have updated the stars from 1 to 3 to reflect that - though I still feel could be more transparent/accurate in their description of what you are getting.

July 6, 2026
Unprompted review
The Fleece Company logo

Reply from The Fleece Company

Hi Anna,

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations, and we'd very much like the opportunity to assist you.

We'd appreciate the chance to better understand your concerns and review the details of your order. Please contact Angie from our Customer Experience Team at angie@thefleececompany.com and mention your Trustpilot review. She will review your order history and do her best to assist you in finding the best resolution for your concern.

— The Fleece Company Support Team

Rated 5 out of 5 stars

It was very easy to order

It was very easy to order. These blankets sound awesome! I can’t wait to get them and see how soft they really are! I definitely will leave feedback once I get them! They also said if your order is in the next 100 orders, you will get the blankets for free! The price on the blankets seems reasonable. Hope the quality is absolutely amazing!!! I hope I’m in that 100! Thanks again!

July 5, 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY from this company

DO NOT BUY from this company. The blankets are misrepresented and arrive much smaller than advertised (more like throw blankets than full-size). I paid over $100 expecting a full-size 9-layer muslin blanket, but received a thin, low-quality, undersized product. Customer service only offered a partial refund because they force you to mail the return to Germany and it costs more than the refund itself. This company is fake and steals your money.

June 17, 2026
Unprompted review
The Fleece Company logo

Reply from The Fleece Company

Hi there,

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations, and we'd very much like the opportunity to assist you.

We'd appreciate the chance to better understand your concerns and review the details of your order. Please contact Angie from our Customer Experience Team at angie@thefleececompany.com and mention your Trustpilot review. She will review your order history and do her best to assist you in finding the best resolution for your concern.

— The Fleece Company Support Team

Rated 3 out of 5 stars

While placing my order

While placing my order, I had to step away briefly to get my payment method. When I returned and filled out my order again, the price had increased from what it originally showed. Then, during checkout, additional charges were added that weren't included in the original total. It was frustrating to see the final cost end up significantly higher than what I initially expected.

July 5, 2026
Unprompted review
Rated 5 out of 5 stars

I LOVE these blankets!

The muslin blankets are 100% cotton. I have neuropathy in my hands and feet and these are the only blankets that don't bother my skin. They truly do get softer every time you wash them. I have tried other muslin blankets, but these are by far the best quality I have found.

July 5, 2026
Unprompted review
Rated 5 out of 5 stars

Ordering was fast and easy!

Ordering was very simple, prices were fair -- especially during a sale -- and the add-ons with further reduced prices were so much bang for your buck! Will definitely return in the future.

July 5, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look