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The Fleece Company Reviews 

4,245
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 3,729 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality of the products, describing them as superb, soft, and beautifully designed, often exceeding expectations. Many people are happy with their purchases, finding the items to be great value for money and suitable for various uses. Reviewers also appreciate the efficient service, with orders arriving as expected and good communication regarding parcel journeys. However, some customers experienced issues with product sizing, noting that items like blankets and pajamas were often smaller than advertised or expected. There were also complaints about delivery times being long and packaging arriving damaged, as well as concerns about the actual material not matching descriptions or being of poor quality. A few people were dissatisfied with unexpected charges or the difficulty and cost associated with returns, especially for international shipments.

What people talk about most

Product

Customers had ambiguous experiences with product quality and sizing. Many reviewers praised the products,... See more

Quality

People report positive experiences with quality, with many reviewers praising the superb quality of blankets,... See more

Order

Reviewers mention ambiguous feedback about order, with many finding the ordering process easy and smooth,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers reporting fast and efficient... See more

Price

Consumers find price to be ambiguous, with some reviewers appreciating deals like "two for the price of one"... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had one or two problems with the items I ordered. I brought them to the attention of a customer service representative named, Theresa. She was extremely responsive and helpful, and she sorted out th... See more

Rated 4 out of 5 stars

I love the quality of the blanket! Justine was a great help because the King size blanket was too small for our regular size King bed. She helped me to replace it with the XL King blanket. I reco... See more

Rated 4 out of 5 stars

I have bought another one of these and love it . The product is fantastic but I was unaware of where it came from and it took an alarming length of time to clear customs at Heathrow. Not the fault of... See more

Rated 4 out of 5 stars

The website is very consumer friendly, except I had a small problem at check out. The system added more items that I didn't want.

Contact info

3.9

Great

TrustScore 4 out of 5

4K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.9

All reviews

(4,245)

4,062 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Cheap stuff from China

Ordered two blankets. Some shopping insurance gets added at the end which can not be deleted. The shipping takes forever and comes from China, so the company address is a lie. It’s cheap china stuff.

July 5, 2026
Unprompted review
The Fleece Company logo

Reply from The Fleece Company

Hi Manuela,

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations, and we'd very much like the opportunity to assist you.

We'd appreciate the chance to better understand your concerns and review the details of your order. Please contact Angie from our Customer Experience Team at angie@thefleececompany.com and mention your Trustpilot review. She will review your order history and do her best to assist you in finding the best resolution for your concern.

— The Fleece Company Support Team

Rated 5 out of 5 stars

I accidentally placed the wrong order…

I accidentally placed the wrong order and contacted customer support, where Novem assisted me.
They were incredibly polite and responded quickly. I truly appreciate their professional support.
I’m very excited for the product to arrive!

July 5, 2026
Unprompted review
Rated 5 out of 5 stars

I am very happy with the muslin…

I am very happy with the muslin blankets. No more sweaty nights, while still staying warm whenever I need to. After my first order, I placed a second one. Unfortunately, it was lost during the shipping process. Novem from The Fleece Company worked with me to try to resolve the issue with the shipping carrier. Despite several attempts, we were unable to get the carrier to take action. As a result, my order was sent again. The communication was excellent, and I received great support throughout the process!

June 29, 2026
Unprompted review
Rated 1 out of 5 stars

“The fleece company“ seems to specialize in fleecing their customers

“The fleece company“ seems to specialize in fleecing their customers…
Very disappointed with the sizing of the blankets. I purchased two full-size and one queen size winter blankets, and a pair of pajamas. The blankets fell so far short of advertised dimensions that they are not useful on any size adult bed. They are throw blankets at best. Would make excellent baby blankets. The pajamas were at least two sizes too small. The return process requires you to pay shipping to a warehouse in Germany. Even if the package were received within the 30 day window, the cost of shipping would consume about 2/3 of the refund. Justine, the customer service agent assigned to me was intelligent and understood my concerns. She was as helpful as she could be given misleading product description and unrealistic return policy. I believe she did her best to make things right, but I would certainly not recommend shopping with this company.

June 4, 2026
Unprompted review
The Fleece Company logo

Reply from The Fleece Company

Hi Laila,

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations, and we'd very much like the opportunity to assist you.

We'd appreciate the chance to better understand your concerns and review the details of your order. Please contact Angie from our Customer Experience Team at angie@thefleececompany.com and mention your Trustpilot review. She will review your order history and do her best to assist you in finding the best resolution for your concern.

— The Fleece Company Support Team

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