The Floor Room staff at John Lewis Cheadle very helpful but seemed short of information from TFR headquarters. Some material did not arrive on the scheduled day which delayed the installation,... See more
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Visited the John Lewis store in Cheadle. Helped along the way by Vicki who sorted samples and dealt with the administration in a very professional way. Amy who did the measuring at home was also very... See more
Company replied
We cannot rate this company highly enough. From when we went instore at John Lewis Cheadle to pick our carpet and met Vicki who was both friendly and knowledgeable through to James the surveyor and A... See more
Company replied
Vicki, the Sales Asst, was excellent - v helpful. Amy, the estimator struggled to find the house and her machine produced a wrong total cost - spotted by Vicki.
Company replied
Company details
- Flooring Store
- Carpet Store
- Decoration and Interior Design Store
- Home Improvement Store
- Wood and Laminate Flooring Supplier
- Wood Floor Installation Service
About The Floor Room - JL Cheadle
Written by the company
We believe that every dream home starts with the perfect floor.
We are passionate about providing fabulous flooring options without any fuss. Our mission is to offer a wide range of high-quality carpets, laminate, luxury vinyl, and wood flooring, ensuring that you find the ideal fit for your space.
At The Floor Room, we understand that choosing the right flooring is a crucial decision that can transform your home. That's why we curate a collection of flooring products from the finest brands in the industry, ensuring that you have access to the latest trends and styles. From classic elegance to modern aesthetics, we have something for everyone.
We pride ourselves on being more than just a flooring store. Our warm and approachable team is always ready to assist you in finding the perfect flooring solution that matches your unique taste and lifestyle. We believe in the power of storytelling. We understand that your home is a reflection of your personality, and we strive to help you bring your vision to life. From the moment you step into The Floor Room, we are committed to providing clarity, exceptional service, and the highest level of customer satisfaction.
We are passionate about providing fabulous flooring options without any fuss. Our mission is to offer a wide range of high-quality carpets, laminate, luxury vinyl, and wood flooring, ensuring that you find the ideal fit for your space.
At The Floor Room, we understand that choosing the right flooring is a crucial decision that can transform your home. That's why we curate a collection of flooring products from the finest brands in the industry, ensuring that you have access to the latest trends and styles. From classic elegance to modern aesthetics, we have something for everyone.
We pride ourselves on being more than just a flooring store. Our warm and approachable team is always ready to assist you in finding the perfect flooring solution that matches your unique taste and lifestyle. We believe in the power of storytelling. We understand that your home is a reflection of your personality, and we strive to help you bring your vision to life. From the moment you step into The Floor Room, we are committed to providing clarity, exceptional service, and the highest level of customer satisfaction.
Contact info
John Lewis, Wilmslow Road, SK8 3BZ, Cheadle, Sockport, United Kingdom
- 0161 240 3258
4.0
Great
25 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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The Floor Room local staff at John Lewis Cheadle are great but TFM systems are terrible
The Floor Room staff at John Lewis Cheadle very helpful but seemed short of information from TFR headquarters.
Some material did not arrive on the scheduled day which delayed the installation, was extremely inconvenient and had a serios knock on effects.
TFR staff at JL tried hard but were unable to get information about reason for delay or to advise revised schedule,
TFR complaints department TOTALLY USELESS.
Missing goods eventually turned up surprising everyone.
Floor was fitted by Mike who did a fantastic job. Very skilled and a perfectionist. Mike was also very persistent and helpful in tracking down missing materials, and kept us informed.
End result excellent, but TFR headquarters really need to improve their systems, organisation, and communications.
May 1, 2024
Unprompted review
Reply from The Floor Room - JL Cheadle
Good morning, we are so sorry you have not had the smooth experience we wish for our customers; however, delighted your stock did arrive and was able to be fitted to an excellent standard. We did have an issue with releasing stock at our depots last week and it was very frustrating for all involved as we don't like to let our customers down. I'm also sorry you were unable to speak to someone at Head Office, our Customer Experience Department is open Monday to Friday, however, we have Regional Managers who are there to help if the store reach out. We are also grateful to our wonderful fitters and this shows that Mike clearly went the extra mile. We hope you can now enjoy your lovely new flooring.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
From the lady who came out to measure…
From the lady who came out to measure who was so helpful to the lady in store very polite!!!
July 18, 2024
Reply from The Floor Room - JL Cheadle
Hi Lorraine, what a lovely review...girl power! We hope you've found your perfect flooring and look forward to seeing you soon to complete the project.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Vicki
Vicki, the Sales Asst, was excellent - v helpful.
Amy, the estimator struggled to find the house and her machine produced a wrong total cost - spotted by Vicki.
June 19, 2024
Reply from The Floor Room - JL Cheadle
Hi David, sadly sat navs sometimes let us down; glad that Vicki was able to pick up the errors and managed to correct your quotation.
We hope the rest of the journey is smoother and appreciate you taking the time to leave us a positive review.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Reply from The Floor Room - JL Cheadle
Hi Elizabeth,
Fantastic to hear the sales assistant in Cheadle was able to help you with this order and we hope your happy with the finished product!
Kind Regards,
Samuel
Very friendly and helpful
Very friendly and helpful, Andrew offered good,practical advice
June 10, 2024
Unprompted review
Reply from The Floor Room - JL Cheadle
Good Morning,
Great to hear Andrew in our Cheadle store is still providing a 5* Service! Thank you for taking the time to leave a review.
Kind Regards,
Samuel
Excellent service
Popped in to have a look at some new Karndead for my kitchen, Katie greeted and welcomed me to the floor room. From then on her product knowledge was excellent.
June 7, 2024
Unprompted review
Reply from The Floor Room - JL Cheadle
Thanks for taking the time to leave us a review following your visit to the floor room in Cheadle. So pleased you were happy with the service provided by Katie. We look forward to seeing you again soon Max. Regards, Andy M
Reply from The Floor Room - JL Cheadle
Hi Rob, thanks for taking the time to leave us a 5* review!
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Lots of very useful information given…
Lots of very useful information given and helpful advice offered by a very knowledgeable sales person.
May 3, 2024
Reply from The Floor Room - JL Cheadle
Thanks for taking the time to leave us a 5* review following your visit to the floor room Cheadle. We really appreciate your feedback. Regards, AM
They were very helpful and…
They were very helpful and knowledgeable.
The staff were very friendly .
April 8, 2024
Reply from The Floor Room - JL Cheadle
Good Afternoon,
Thank you ever so much for taking the time to leave a review, it's great to hear the team in Cheadle were able to help and pass on their knowledge with this order.
Kind Regards,
Samuel
Very unhappy customer…
Ordered carpet 27thFeb2024 1/2week del.phone call next day not in stock 6weeks del. email received fitting date for 9th April phone call 2.30pm day before carpet not in. 3pm same day new fitting date 30th April Received an email todayat5pm with a new fitting date 20th May. No personally contact whatever is going on? 3 months wait I cannot put into words How I am feeling. I will be demanding my money Back and have to start looking elsewhere.
February 27, 2024
Reply from The Floor Room - JL Cheadle
Good morning
We are so sorry to hear about your experience and will look into what has happened and come back to you as soon as we have all of the information.
Kind regards
Debbie
Thank you Alan!
We had a booked home appointment with Alan from the floor room today. He was very professional and friendly. Alan made great efforts and took time to ask us what our preferences of carpet/wood flooring were. He helped to talk us through the options but gave space for us to decide.
I will definitely be going ahead with the floor room quote and Alan’s visit has played a big part in that decision. Thank you Alan!
April 12, 2024
Unprompted review
Reply from The Floor Room - JL Cheadle
Good afternoon
What a fabulous review; thank you so much for taking the time to write this!
We're so pleased to hear that Alan represented us in such a positive way and we look forward to fulfilling this order with you.
Thanks again
Debbie
Customer Experience Consultant
The Floor Room
Reply from The Floor Room - JL Cheadle
Appreciate your 5-star review after your visit with the floor room in Cheadle. We hope to see you again soon. Regards AM
The most complicated carpet I have ever…
The most complicated carpet I have ever bought. Communication from the shop floor poor. Paperwork confusing. The estimator however was BRILLIANT 🤩.
April 2, 2024
Reply from The Floor Room - JL Cheadle
Good Morning,
I am sincerely sorry the communication from our team in store has not met expectations, or further made the project more complicated than it needed to be. I'd greatly welcome further feedback on this matter if you do have time to give it at Help@Thefloorroom.co.uk
It is good to hear however that the In Home Consultant has been able to restore some faith and ensure that not the entirety of this journey was negative. Hopefully we can use all this feedback to improve our service going forward, and as such thank you for taking the time to bring this to our attention.
Kind Regards,
Samuel
Pleasant and very helpful.
March 25, 2024
Reply from The Floor Room - JL Cheadle
Hi Shelia,
Thank you for taking the time to leave a review, it's great to hear the team in Cheadle have been able to help in a pleasant manner.
Kind Regards,
Samuel
Poor after-sales service
The whole procedure was very poorly organised. When our bedroom door did not close properly, my complaint was ignored:
- the Sales Advisor was inexperienced and her estimate for the fitter’s work costs were over £50 short of their final charge
- the surveyor took no notice of our comment that the doors were hollow and put in the disclaimer that the “customer trims door prior to fitting”
- the fitters did a fine job, working to their instructions from the Floor Room. However, when they left, they told us to contact them if there was a problem. When we did, they were very put out and refused to come back to fix a problem with the door closure
- Andrew from the Floor Room did not come back to me after talking through my complaint with me and my suggestion that a thinner piece of underlay be fitted just by the door.
I found an old piece of underlay that enabled the door to be closed and fitted it myself.
February 6, 2024
Unprompted review
Reply from The Floor Room - JL Cheadle
Good Afternoon,
I am sincerely sorry that you have frustrations with the journey you have been on with us. I have completed an investigation into this order and the information in this review, and have found that there are notes on our system in two different areas that have highlighted that the "Door Easing" service we offer as a job the fitters we assign can complete. But it was indicated to our "In Home Consultant" this was not a service you wished to take us up on.
This is why the service was not on the quote, and why the doors were not inspected during the consultation for suitability so the correct information could be given.
I'm glad that you have now managed to resolve the issue, and hope you are happy with the finished product.
Kind Regards,
Samuel
Customer Experience Specialist
The Floor Room
Top rated company
We cannot rate this company highly enough. From when we went instore at John Lewis Cheadle to pick our carpet and met Vicki who was both friendly and knowledgeable through to James the surveyor and Asif the fantastic fitter we couldn't have asked for better service and would recommend them unreservedly.
February 15, 2024
Unprompted review
Reply from The Floor Room - JL Cheadle
Thanks for sharing your feedback David. We’re delighted you’re satisfied with the service received from the teams supporting your project. Regards Andy
Professional and helpful
The people I dealt with; from choosing a carpet, measuring, placing the order, and arranging fitting, were very professional and helpful. They kept me informed at every step off the process.
February 1, 2024
Reply from The Floor Room - JL Cheadle
Hi Susan,
It's fantastic to hear your journey with the Cheadle store has been a positive one! I'm glad to hear the team were able to help you and have kept the communication lines open, the corner stone of good Customer Service I say!
Kind Regards,
Samuel
Excellent Serbice
Visited the John Lewis store in Cheadle. Helped along the way by Vicki who sorted samples and dealt with the administration in a very professional way. Amy who did the measuring at home was also very good. Overall a great experience and gives us confidence when we come to carpeting the rest of the house.
February 9, 2024
Unprompted review
Reply from The Floor Room - JL Cheadle
Hi Robin,
Great to hear Vicki was able to help on this occasion and provide a good experience, and further that Amy's visit was productive. Thank you so much for taking the time to leave a review to bring this to our attention, and we look forward to trying to help you again in the future with the rest of your project!
Kind Regards,
Samuel
Providing samples
In store, there was initial confusion regarding providing me with requested samples of carpet I was interested in. The sales person I was dealing with told me he was unable to order the samples but would phone me with further information. He did not do this. Eventually, after a few days, I phoned the number on the company website and was immediately sent the samples I requested. I don't understand why the sales person in the shop wasn't able to pick up the phone and do the same thing! It would have saved me time and concern. I almost went with a different company.
On the positive side, the woman, Amy, who came to my house to measure the room for the carpet I ordered, was excellent. She was punctual, pleasant and extremely helpful.
February 7, 2024
Reply from The Floor Room - JL Cheadle
Hi Denise,
Thanks for taking the time to leave us your feedback. So pleased to hear Amy was excellent in the home, we'll pass on the details to our services team to advise. We've just launched our sample ordering service and the in-store teams can now order these on your behalf. The started last week, I'm sorry to hear the initial colleague hadn't contacted you when expected.
Regards,
Andy
Good service staff friendly
February 6, 2024
Reply from The Floor Room - JL Cheadle
Hi Roy,
Great to hear the team in Cheadle were able to help in a friendly and provide a good service! Thank you for taking the time to leave a review!
Kind Regards,
Samuel
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