The Floor Room - JL Solihull Reviews 7

There is no care for customers no service - I purchased biscuits in store and upon opening them later that day. They 'soft' and had a ghastly taste to them. Upon realising that the packaging hadn't been secure thereby making the biscuits stale. I called customer service up and they sent a message through to the Solihull branch and awaited their response which should have been 24 hour reply they replied 48 hours later via email requesting a copy of my receipt to be attached by return e-mail and promised that they will sort this out. No mention of how was given. I have waited over a week with no response whatsoever from JL Solihull Gift department which is shocking. I know it's just biscuits but it is the morality of the situation having been a customer of JL Solihull and JL for quite some years. Having purchased in their beauty, home, clothing and having just spent loads of money for furniture and blinds at this store recently. The service is atrocious. What annoys me the most that when I called customer service back today - all they could offer that they 're-open the case' huh... re-open how could this be. I asked if I can speak to JL Solihull manager but was told they do not have the ability to do so and I would need to go into the branch to speak to the Manager face to face. What kind of service is this? I know... NO SERVICE! AWFUL SERVICE!

Was difficult to make the payment at first but called the 0330 number and everything got sorted quickly.

Our carpet was due to be fitted on Monday 22nd but last week we had all sorts of problems getting confirmation. Finally I was told on Sunday that it would be done on Tuesday. Tuesday arrived and with it a phone call to say that Carpetright going into administration meant that we wouldn’t get our fitting done and they had no idea when. Since then phone calls to the store in John Lewis Solihull go unanswered and calls to the ‘customer service’ line just get answered by one of the other shops. Finally decided I would only get answers if I went in to the shop today only to find that nobody - other than another disgruntled customer - was there. John Lewis need to review their arrangement with these people and if you are thinking of buying a carpet from them then either go somewhere else or make sure that you ONLY speak to Mike.

10-08 update: So that explains it - gone the way of Carpetright. My early suspicion was right, the same bunch of rogues running both businesses. I just feel sorry for the decent people who worked front of house for them. Not great for John Lewis either.

We spoke to Mike (at John Lewis in Solihull) about what carpeting and flooring options were available, and were able to make our choices quickly. We were very happy at how easily the consultation went and how helpful and friendly he was.

The surveyor came out within days to measure up and discuss fine details of the fitting and we were happy with the quotation that The Floor Room sent out.

We're just waiting for dates now, and everything so far has gone really smoothly...

Great communication from Nimah at Solihull. Fitters were excellent. Very efficient, clean and tidy. Highly recommend

We spoke to Mike at the floor room in Solihull about our flooring options. We opted for Kardean hard flooring. Mike was very helpful and professional and arranged an appointment for a quotation. Simon arrived on the date and time arranged. He was excellent and very efficient. The quote was sent to us on the same day and we were very pleased with the price. The flooring has not yet been fitted but we are impressed with the service we have received so far and how efficient the service we have received.