Customer service was amazing and the flowers were fresh.. delivered everything that there promise.
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See what reviewers are saying
I had ordered cake in 25th December evening and while ordering it showed me that the delivery will be done today but till date I have not received the cake neither the refund for which I had requested... See more
When I complaint against the product received am I not suppose to get a response or atleast aknowledgment note. Nothing, not bothered if the customer is happy with the product received or not. It was... See more
Thank you for wonderful delivery.. During covid19 pandemic crisis...a bit of joy...celebrating our daughters first birthday..was running out of options for designer cakes..you provided us with nice ca... See more
Company details
- Flower Delivery
- also in
- Bakery
Information provided by various external sources
We are delivering happiness at your doorsteps with our widest range of gifts. We are committed to delivering your cakes, flowers & gifts all over India with fixed & same-day delivery services. We understand that your celebration is the most beautiful time of your life & it becomes more precious with some amazing surprises. Make your special one feel on cloud nine with our fresh flowers, scrumptious cakes & exciting gifts.
Contact info
2.9
Average
84 reviews
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Worst customer service
July 13, 2020
Unprompted review
The fondant cake melted during…
The fondant cake melted during delivery. The response was "sorry it might be due to summer" my 4200 I paid was a absolute waste and hey they gave me apology cake worth 500 rs woww. Would never recommend this vendor for cake
July 13, 2020
Unprompted review
Reply from The Flowers Point
Dear Customer,
We apologize for the inconvenience you had and appreciate you for bringing it to our attention. We understand that you are not happy, and we know that the same moment will not come again. But we already resolved the complaint after having a discussion with you only. As per your discussion, we had arranged delivery of 2 Kg Plum cake and it's been delivered to you.
Our every customer feedback is important, it helps us to grow and do improvement in our services. We are badly hurt with this review as we did all efforts to satisfy you and still doesn't bring a smile on your face. Our team again apologize to you if something went wrong from our end, and surely promise you to not give you any chance for any disappointment again. Hope will put a smile on your face in future that's what TFP loves and wish for: as our every customer is important for us. We will surely take extra care for the next time so that we can provide you the better experience that not only meet but exceed your expectations.
Stay Safe and Take Care!
Good to taste and timely delivery
July 12, 2020
Unprompted review
Had Good service
Had Good service. Taste and quality was nice. But packing should be still better.
Thanks for being soo cooperative.
July 2, 2020
Unprompted review
Reply from The Flowers Point
Thank you for your feedback. We always deliver quality services to our customers. Regarding your packing concern, we will share the feedback with our concerned team so that they can take extra care in the future and provide you the better experience that not only meet but exceed your expectations.
Thank you so much for the wonderfull…
Thank you so much for the wonderfull cake. Quality is good. I got the cake on time in this pnademic suitation also. Roads also blocked then also they delivered the cake. Altogether trushworthy nice experience.
June 27, 2020
Unprompted review
Reply from The Flowers Point
Thank you for your feedback. Please give us a chance to serve you again. We'll definitely do our best to not let you down and to give you the kind of service you deserve.
I am very impressive because they…
I am very impressive because they managed to deliver cake in lockdown situation and I liked the cake design and quality super useful service.
Thanks once again from my heart.
June 27, 2020
Unprompted review
Reply from The Flowers Point
Thank you for your feedback. Please give us a chance to serve you again. We'll definitely do our best to not let you down and to give you the kind of service you deserve.
Poor Service
Not happy with the Cake service, I placed 1/2 kg Butter Scotch Cake along with candles it costed me Rs 899 which was high .. Order was placed at 1 pm and delivery slot was selected before 5 pm later I was notified there will be delay in delivery at 7 pm reason there were not enough delivery for my location , I can understand due to COVID situation and manpower
Finally I got my delivery at 7 pm and my mistake was I did not checked the cake later at the time of event ( even after late delivery )found cake which i got is completely different even candles were missing I ranged the delivery guys he said he itself didn’t got any candles for my order , my occasion was totally disaster though I rushed to nearest cake shop to arrange another cake and candles , even after complaining no courtesy I contacted customer care agent Soumya on chat she said this will address in 24 hrs after 2 days I got messages they have added candles and cake credit of rs 339 on flowers point wallet not in my account never expected
Requested them to refund them full amount but no revert from them
June 25, 2020
Unprompted review
Reply from The Flowers Point
Please accept our sincere apologies. We are going to put all our efforts into seeing that we are making things right for you.
All went well, delivered on time!
June 5, 2020
Unprompted review
Dissatisfied with the product and servicewa
Taste of cake was not very good as per the cost of the cake. Expensive but not worth it. Happy Birthday message was not written nicely. Time of delivery was changed and not the same what i selected.
March 1, 2020
Unprompted review
Reply from The Flowers Point
Please accept our sincere apologies. We are going to put all our efforts into seeing that we are making things right for you. Please share your order number so we can solve everything as soon as possible.
Reply from The Flowers Point
Please accept our sincere apologies. We are going to put all our efforts into seeing that we are making things right for you. Please share your order number so we can solve everything as soon as possible.
Fake and not worth for online business
February 20, 2020
Unprompted review
Reply from The Flowers Point
Please accept our sincere apologies. We are going to put all our efforts into seeing that we are making things right for you. Please share your order number so we can solve everything as soon as possible.
Cake was very tasty and reached on time…
Cake was very tasty and reached on time Excellent job by people of flowerpoint.
February 20, 2020
Unprompted review
Reply from The Flowers Point
Thank you for your feedback. Please give us a chance to serve you again. We'll definitely do our best to not let you down and to give you the kind of service you deserve.
They forgot the message card so 4…
They forgot the message card so 4 stars. The flowers were beautiful though.
February 20, 2020
Unprompted review
Reply from The Flowers Point
Thank you for your feedback. Please give us a chance to serve you again. We'll definitely do our best to not let you down and to give you the kind of service you deserve.
Cake was good but too much of cream was…
Cake was good but too much of cream was used.. And bit more priced I think
January 22, 2020
Unprompted review
Reply from The Flowers Point
Thank you for your feedback. Please give us a chance to serve you again. We'll definitely do our best to not let you down and to give you the kind of service you deserve.
Excellent
I had nice experience..it was a tasty cake which i ordered to my best friend ..she was so happy ..i was so much confused what i have to gift her ,but flowers point helped me ..thank you so much for the great delivery at correct time and date .
January 21, 2020
Unprompted review
Reply from The Flowers Point
Thank you for giving us an opportunity to serve you. We will continue to not only meet but exceed your expectations.
Good service and quality
January 16, 2020
Unprompted review
Reply from The Flowers Point
It has been a pleasure serving you.
Flowers was not good
Flowers was not good. Even I ordered mixed flowerd. Received only 2colour flower.
January 6, 2020
Unprompted review
Reply from The Flowers Point
We're so sorry that this happened. Please accept our sincere apologies. If you'll share your order number then we can check and do the needful.
on-time delivery super delicious cake…
on-time delivery super delicious cake and super delivery service
January 6, 2020
Unprompted review
Reply from The Flowers Point
Thank you for giving us an opportunity to serve you. Looking forward to serving you again.
Amazing site and products is very good
December 29, 2019
Unprompted review
Reply from The Flowers Point
Thank you for believing in us!
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