The Fold London Reviews 

I came across The Fold London when I was looking online for another brand, & am so very glad that I did. I saw the most beautiful dress, the Portofino Silk Chiffon Dress, which is part of The Fold London’s Occasion collection, & as I have a very special occasion to attend in July I thought that this dress would be perfect. I needed some assistance with a delivery query so I contacted The Fold London’s Customer Care department & spoke with Shahnaz, who was so very helpful & went ‘above & beyond’ to help with my query. My dress arrived today & I am absolutely thrilled, it’s perfect & just as lovely in reality as on their website, & also the colours of the dress are exactly that same as they appear on their website (which I am not able to say of every brand that I have ever purchased online, there has been occasions in the past when I have been hugely disappointed with the colours of the fabric in reality).
I am so happy to have found The Fold London & I will definitely be making more purchases in the future, The Fold London’s clothes are both elegant & chic & beautifully made. Thank you so much once again Shahnaz for all your help & kindness.

The customer care person I dealt with (Shahnaz) was excellent! Replied straight away to all my queries and problems ( problems caused by Royal Mail not The Fold) with good humour and efficiency. Inspired confidence.

I needed to make some exchanges due to sizing. I received very responsive and helpful support on how to do so.

I love the classic pieces The Fold offers. I hope one day they will open a store in the U.S.

Having Harper delivering to my home gave me the option to try things on with accessories. Having someone at hand to give a second opinion.

The try before you buy service is excellent, especially when you're not sure of sizing and need to order 2 different sizes. You simply post back the items you don't want and are billed only for the items you decide to keep. The quality the fabric is excellent and looks very chic. The cut is especially flattering for those of us who are not supermodel sized! Will definitely be making future purchases from The Fold.

The clothes are beautiful and well made. The try before you buy service is very handy.

I had a styling appointment today with Illiana. She was absolutely wonderful. Really helpful and patient. I walked away feeling confident in my purchases and feeling well looked after. The team all work together to help provide a smooth experience. Would definitely recommend.

Nice quality clothes with decent discount in the sale. I always use try before you buy so only pay for what you keep. Easy to returns via the local post office.

Absolutely amazing from start to finish and beyond. Never used a service like this and it was incredible. Highly recommend.

The dress I ordered arrived without the belt. I reported the issue to customer service who took immediate action and sent me a new belt within 2 days! Great service and amazing support!

Really impressed by prompt, efficient and resolute client service when a delivery I had ordered, failed to materialise. Shahnaz did a great job of troubleshooting and keeping me informed. The item arrived and I'm delighted as always with my purchase.

I recently had an exceptional experience with The Fold London thanks to Shahnaz. She went above and beyond to resolve an issue with my order, including personally arranging for my delivery to arrive sooner than expected and refunding my shipping fee without hesitation. Her professionalism, kindness, and dedication truly reflect the high standards of The Fold. Outstanding customer service, thank you!

These clothes are very nicely made with women in the corporate world in mind. The fabrics are of high quality, the designs take into consideration workplace environment and they are very stylish. The way the Mira blazer gives me freedom of movement without compromising from style makes me happy, the fact that they sent a matching color camisole underneath my knit top is amazing.

In addition to having incredibly beautiful and well-made clothing, the company also has excellent customer service.

I live in the US, and sometimes, it can be difficult to communicate to the UK. Chia at The Fold has been very nice, as well as competent to work with on several occasions. She is always prompt, courteous and helpful. I will continue to shop at The Fold as they try very hard to please their customers.

The staff are incredible. From the moment we walked in we were greeted with smiles and warmth. They were honest about what looked good on me. Understood my style. The attention to me and my friends was the icing on the cake. An incredible experience. I LOVE the clothes. High quality, excellent fit.

Yvette

I lost the order number for an order I needed to return and Chia went above and beyond to locate the order for me and facilitate a return. She did background research and did not give up easily. I order from The Fold a lot and was very grateful for her help.

I love The Fold’s clothes. Every single piece I have bought fits perfectly and feels comfortable, and I genuinely wear every dress, pair of trousers, and top I own from The Fold, which is not something I can say about other brands that often sit unworn in my wardrobe. I really appreciate the thoughtful design details: the subtle folds on the shoulders, clever draping in all the right places, just the right amount of stretch in the fabric, extra long zips (no makeup on clothes!), and, most of all, the consistent sizing. It looks expensive and it feels expensive.
My only complaint is that refunds take quite a while to process, and I was not able to get through to Customer Service by phone when I needed help, although I did eventually resolve the issue via email.

I bought a beautiful top from The Fold which was out of stock in my size online, I then contacted the shop at 28 Cadogan Place, London, SW1X 9RX, they came back to me very quickly to let me know that they had my size in stock. I paid for the item over the phone and they mailed it to me immediately, beautifully packaged, at no extra charge.
I would highly recommend The Fold, their customer service is exceptional

I was after a limited edition jacket, so I first used the Harper service to try on sizes. By the time I figured out the size, the jacket was sold out. The Fold customer care was excellent - they said they would do everything to help locate a jacket for me. They alerted the shops, updated me that they might reach out, and as soon as one became available, they called me to complete the purchase and ensure I don't lose the item. I just received the item, it's beautiful!