The Foot Collective Reviews 115

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and the effectiveness of the programs offered, noting significant improvements in their foot health and overall well-being. The staff and customer service team are frequently highlighted for their prompt responses, helpfulness, and professional approach, making interactions pleasant and efficient. Many people also appreciate the valuable educational resources provided, which empower them to make the most of their purchases. However, some people were dissatisfied with issues related to product durability, specifically with toe separators tearing quickly. A few other people also felt that customer service was unresponsive or dismissive, leading to frustration with delayed or unresolved orders.

What people talk about most

Product

Consumers generally express satisfaction with the product. Many reviewers praise the quality and... See more

Quality

Reviewers mention positive feedback about quality. Many customers appreciate the high-quality content and the... See more

Customer service

Customers generally report positive experiences with customer service, highlighting responsiveness and... See more

Staff

Clients share positive opinions on staff, highlighting their helpfulness and expertise. Many reviewers... See more

Response time

People report positive experiences with response time. Many customers praise the prompt and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a small issue with an order that was promptly handled, and resolved without any problems. The toe spacers are an excellent way to achieve proper alignment that benefits balance. Work them into you... See more

Company replied

Rated 5 out of 5 stars

My experience with TFC has been excellent. Ordering was straightforward, goods arrived quickly. There was a small item missing from my package, but TFC were quick to respond and sent the missing ite... See more

Rated 5 out of 5 stars

This is a great course, I thought my foot movement and stability was ok before starting this course. It was when I ran down the stairs about 3 weeks in, that I realised how much my foot movement, bal... See more

Company replied

Rated 5 out of 5 stars

The foot collective is great. Their products and programs are excellent and high quality. I have been using them for awhile and I have seen a lot of benefits from their programs. It’s not a band aid q... See more


Company details

  1. Fitness Equipment Store

Written by the company

Simple tools and training to help you restore your foundation and explore the true potential right at your feet.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

115 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Love the foot restoration program

Love the foot restoration program. In just the first week I had improved my gait and walked without pain (it was intermittent previously). I've improved my leg strength, balance and mobility. It made me very motivated to complete the full 12 week program. I'm in week 10 as I write this and will keep doing these exercises well after the 12 weeks are up.

The Foot Collective have incredible knowledge and understanding on how to be healthier from the feet up. Great support.

May 9, 2025
Unprompted review
Rated 5 out of 5 stars

Feet Transformation via The Foot Collective

I've been following the Foot Restoration Programme for 10 weeks. I'd been suffering from painful feet for a long time so I'm so pleased that this programme has already made a big improvement. These people know their stuff and I highly recommend the programme and their other on line content. Also their advice on footwear has been transformational for me. I'd tried NHS (UK) podiatrists and prosthetics with no positive results. Go to The Foot Collective

May 9, 2025
Unprompted review
Rated 4 out of 5 stars

Awesome program - Do try it

Awesome program - do try it. I started with knee, hip rather than perceived foot issues and was taken in by the rate of changes during the early days - changes throughout my feet and legs.

After 6 weeks I found that wearing traditional hard-soled shoes is kinda dangerous, as one has no feel of the ground. And I'm now craving that feedback through my feet. No going back. I also very much prefer sitting on the ground / platforms instead of chairs now.

While the minimalist exercises and short time spent have brought astonish changes, at the end of the 1st 6 weeks I got a bit over the repetitive nature of the intro exercises and am very much looking forward to the more playful and variable circuit-trainings of the second two 6 weeks. I also now would like a refresher 1 pager refresher sheet of what exercise is what - I'm shocking at remembering / memorising what's what.

And I have needed a few days off inbetween part1 and part 2 bc "lyfe". However, even now, I'll regularly stretch, wriggle and bounce automatically throughout the day, even if only for a few seconds at a time. The body craves the exercises.

May 9, 2025
Unprompted review
Rated 5 out of 5 stars

How much do you think about your feet?

Great program which caused me to spend more time thinking about my feet than ever before.

Through performing the exercises I am much more aware of looking after my feet rather than neglecting them and have really enjoyed working through the program and seeing the improvement in my foot mobility and flexibility!

May 9, 2025
Unprompted review
Rated 5 out of 5 stars

Great product and customer service

Firstly the Wild Toes product is fantastic. I had a bunion removed on my left foot a few years ago, and creating space in between my first 2 toes gives me a great deal of comfort. I also find the position of my feet improves considerably when I wear these around the house, helping me keep a higher arch despite my flat feet.
I would recommend being careful taking this product off - while they are stretchy I did manage to split one of the toe loops within a couple of months of purchase. However the Foot Collective have fantastic customer service, and when I reached out to buy a new pair they offered me a second pair for free in exchange for a picture of the damaged ones. Great value and very pleased to now have a few pairs!

April 27, 2025
Unprompted review
Rated 5 out of 5 stars

Great Communication and Product

great communication with sending product, I changed my delivery address, after i placed order and was able to be fixed up almost immediately. Excellent product as well. Been dealing with plantar fasciitis for too long, along with a tear... these products have helped rehabilitation and recovery.

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

My package was somehow not delivered when I got the notification that it was delivered so I reached out to TFC and a representative got back to me very quickly. They let me know they were looking into it from their end and talking directly to the delivery service. Eventually my package did arrive where it was supposed to and I love the products. The spacers feel amazing after working 10+ hours on my feet. All in all, amazing customer service with a great product!

April 22, 2025
Unprompted review
Rated 5 out of 5 stars

Noticeable Improvement

After using the SoleMate and accessories for only just over a month, Ive noticed a huge improvement in not only my feet but my hips as well. I use it everyday and am so impressed.
The numerous tutorials and advice available is so helpful to get started, I wish Id discovered this program years ago.

April 22, 2025
Unprompted review
Rated 5 out of 5 stars

Increased strength and flexibility

After six weeks of the Foot Restoration program, I notice a new bounce in my steps due to more flexibility and strength in my (big) toes - probably also in ankles and calves, but that is not so obvious. I have always walked a lot, but now I feel I’m “sliding” forward.
The program is pedagogically structured and the physiotherapists very encouraging. I already feel “addicted” to the fundamental warm-up and foot training routine and do them first thing in the morning - a perfect start of the day.

April 16, 2025
Unprompted review
Rated 4 out of 5 stars

Great, dedicated team

The foot collective is trying hard to make their program easy for most people to change their relationship with their feet. Their current offering, the foot restoration program, is only in its 1st month. it is very good, but still a work in progress.( One or two niggles). I doubt if you would find anything better out there for moving to pain free feet.

March 18, 2025
Unprompted review
Rated 5 out of 5 stars

We love our Solemate

We love our Solemate! It’s so versatile for balance and feet exercises and massaging our feet and legs. I have Hallux Limitus and this is a very useful tool for me. My husband loves using it too!

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

An awesome foot health program

I have purchased the tools a while ago and when the opportunity came up for the Foot Restoration Course I jumped on board. I have flat feet and was squashed into orthotics and made to believe I needed them for foot health. Since listening to FC team I have gone onto barefoot shoes and ditched my orthotics. The exercises are making my feet and ankles stronger, and my feet are feeling amazing. The education portion of the course is very informative and this course will save me dollars in the long run. They are a down to earth team and always on hand to answer any questions.

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

A must have on the road to recovery

A must have on the road to recovery
I purchased the sole mate to improve my balance and to recover from heel pain. The sole mate along with the many videos and education on YouTube and foot collective programs makes this an invaluable tool to help my poor neglected feet gain greater mobility and strength. I suggest you don’t wait until you experience pain as exercises for your feet is very much needed in an overall exercise program . I will never neglect my hard working feet again.

February 9, 2025
Unprompted review
Rated 3 out of 5 stars

Product ordered 6days ago still not…

Product ordered 6days ago still not shipped. Contacted company no response

Update: they have replied a day later. Still quite slow but im glad to hear back about it. Apparently the shipping delay is due to one item being currently out of stock and they are waiting on shipment. They also said it a message came up at check out to explain the delay, however I didn't see any message..... Anyway. Hopefully I will receive soon amd get these feet in shape. I'll update further once I have tried put product & training

February 18, 2025
Unprompted review
The Foot Collective logo

Reply from The Foot Collective

Hi Leah,

I’m really sorry to hear about your experience so far. We always aim to be transparent about shipping timelines and response times, and I appreciate your feedback. There was a message at checkout about the delay, and we sent an auto-reply confirming our response time, but we understand that this process can always be improved.

We’re always looking for ways to improve our customer experience, so we’ll take your feedback on board and review our processes to make things clearer in the future. We truly hope you enjoy the benefits of our tools and training and if you ever need any help along the way, please don’t hesitate to reach out.

Thanks again for your support.

Rated 3 out of 5 stars

no customer service unless you complain

update 25.02 - received most of my order yesterday after fhey finally followed up and then refunded some and express posted, but STILL no confirmation on why it was not all send etc
the product is fantastic, if you can get it and have plenty of patience on receiving it and getting no replies, thankfully i wont have to deal with them again, given up on receiving the rest as it not worth my time to keep chasing them
ABSOLUTELY HORRIFIC DO NOT WASTE YOUR MONEY - they dont send anything, they never reply, just a complete waste of my time and money

*update finally contacted me after a week of trying, so will wait and see if I actually get it, but upgraded as they finally responded

February 19, 2025
Unprompted review
The Foot Collective logo

Reply from The Foot Collective

Hi Natalie,
I'm so sorry that this has been your experience so far—that's certainly not the level of service we aim to provide. We’ve reached out to you via email to resolve this and want to assure you that your order is on its way with express shipping. If there’s anything else we can do to assist, please don’t hesitate to reach out. We appreciate your patience and the opportunity to make this right.

Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. You can only email and get 0 response. They took our money but the package has been sitting for almost 2 weeks in Texas

February 7, 2025
Unprompted review
The Foot Collective logo

Reply from The Foot Collective

Hi Sarah,
I'm so sorry this has been your experience with us. I just wanted to reach out to confirm that we have been in touch with you along the process to resolve the situation. Please let me know if there is anything else we can do to assist you.

Rated 1 out of 5 stars

The items came very late and one item…

The items came very late and one item was defective. I reported the issue with the balance beam January 3rd and am still waiting for a resolution.

December 11, 2024
The Foot Collective logo

Reply from The Foot Collective

Hi JC, I'm really sorry for the delay. We understand how disappointing it can be when things don’t go as expected. We have reached to you via email to resolve the issue. If you have any further concerns, please don’t hesitate to reach out—we’re happy to assist in any way we can.

Rated 1 out of 5 stars

Never ending emails

Tried to unsubscribe, but no luck

December 11, 2024
The Foot Collective logo

Reply from The Foot Collective

Hi Ed,
I'm very sorry that this has been your experience. I wanted to reach out to confirm that we have unsubscribed you from all marketing from us. Please reach out if you have any further questions.

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