Thefoxfashion Reviews 

DIAMOND RESOLVIÓ mi problema mil gracias mil bendiciones

good escalation support by your team

Bob is the best. Thank you.

Great experience with claire

Imani is resolving my issues and concerns swiftly.

Good Day,

Firstly, I want to say that I was very happy with the first services that I received from Thefoxfashion.

I don't know how it happened, but I order some clothing online through kwaycamping.shop on the 19th April 2025 but then I went and done some research about them, and it looked like a scam. So, I have contacted my bank and report it and they cancelled my card, and my bank refunded my money back into my account.
BUT after I cancelled my card and gave me a new one, an amount of R328.60 was deducted from my account on the 26th April 2025 from Thefoxfashion and again on the 10th May amount of R318.03.
I had no idea who thefoxfashion was and why are they keep deducting money from my account after I even cancelled my card. Yet again I report it to my bank fraud department.

The I received an email from thefoxfashion that I have an account with them. I send them an email and told them they might be mistake as I never open account with them. So, they must properly open on my behalf and without my consent or they might be connected to the kwaycamping.shop.

I told them immediately to cancel my account as I did not open it with them.
So I told them that I need my money back that they took off in April and then they said they can only give me a credit as per there terms and conditions that I never agree on and also my account is closed, why do they want to give me a credit that I never going to use as this is the first time that I heard about thefoxfashion as I show the name on my bank statement.

I am really disappointment with their services, and they don't want to give my money back that they took from my account in April 2025 and, I NEVER even received the clothing that order through that other site.

The BIG thing that has worried me, how did they got it right to deduct the money from my account after my card was cancelled, and I received a new card.

Please just be careful as I emailed then almost every single day and just don't get any response out of them anymore.

Prompt response

I don't know when or how this experience happen, but i found myself in a situation were i have signed myself in a contract that i dont know anything about. But with good people that still exist, like your company, they are willing to refund me with the help of Carmen. Service that don't come around everyday. Thank you so much for that.

I had a negative experience at first, but they were very helpful in resolving it. Elsa in particular was amazing – kind, responsive, and very professional. Thank you!"

Excelent!!

I am very surprised at the quick manner in which Kenny resolved my query.

Thank you for the help, Max. You helped me a lot.

this rate is for kate since she's the only one has a positive response among you agents .

Fedora was helpful

I didn't really explore ur website, as it was all a misunderstanding how we crossed paths. But it the end, Kenny reached out to me, reassuring all was sorted and will be issuing me the refund of membership. Thanx Kenny ur a legend!

Great work with response time and great communication

I am pleased with the excellent attention, good service and they understand you perfectly.

Emily treated me quite well.