thefreezepipe.com Reviews 580

TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, most reviewers were somewhat happy with their experience overall. Customers generally appreciate the effectiveness of the products in cooling hits, making the smoking experience smoother and less harsh on the throat. Many people also highlight the excellent customer service, noting quick and satisfactory resolutions to issues. However, some people were dissatisfied with the product's durability, reporting instances of cracking and breaking even under normal use or minor impacts. Reviewers also expressed concerns about the price, feeling that the products are expensive and that replacement parts are often costly, sometimes exceeding the original unit's price.

What people talk about most

Product

People report ambiguous experiences with the product. Many customers express disappointment, citing issues... See more

Quality

Customers consistently note ambiguous experiences with quality. While some reviewers praise the product,... See more

Price

Users describe negative interactions with price, consistently reporting that products are an expensive waste... See more

Customer service

Clients share positive opinions on customer service. Many customers report that customer service is prompt,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Pipe cracked in the freezer after 2 months or less.. leaked every where.. giving it one last shot then done

Rated 3 out of 5 stars

The only problem I have with the set up is the bowl….. I’m on number three. They keep cracking. I don’t know what kind of glass are made out of, but I don’t think that can handle the heat. I’ve tried... See more

Rated 4 out of 5 stars

These guys make a great product, however quality does vary, and for certain circumstances slides. 🙏 God willing no Glass will break before it's time and other than variations this glass is second to... See more

Rated 4 out of 5 stars

Would give 5 stars on the freeze pipe spiral but the bowl piece sits so loose. Exchanging with a group of high af friends is somewhat challenging when the damn thing is falling out easily. Especially... See more


Company details

  1. Tobacco Shop
  2. Internet Shop

Written by the company

Freeze Pipe is a small American-owned online smoke shop that makes a unique line of freezable bongs, bubblers, pipes and more. These thick glass pieces all feature various combinations of glycerin coils, which work to cool smoke down by over 300 degrees.


Contact info

3.2

Average

TrustScore 3 out of 5

580 reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Not worth the hype

ZERO RETURNS, NO EXCEPTIONS. Takes waaay longer than on hour to freeze and doesn’t stay cold an hour. Its good for a couple rips, thats all. If you really want it to work you have to freeze > use > freeze > use over and over. Def not worth the hype. Easier to use ice cubes and pour out water.

August 12, 2025
Unprompted review
Rated 2 out of 5 stars

BUYER BEWARE

BUYER BEWARE
The pipe worked as advertised. The durability and temperature difference is what attracted me. I have a movement disorder. I dropped the down pipe and it shattered. Wouldn't be a big deal - except you cannot buy just that. You have to commit to a bong base and downpipe combo ($65 minimum) in order to use it again. The clip system that Blocks everything in, also prevents going and getting a replacement at the local smoke shop.
**If your clumsy, drop things, or have a movement disorder, None of them are for you !! You will end up spending more than the original unit after one accident !! Hope this helps. I found out the costly way. TheWhiteRedFox

July 5, 2025
Unprompted review
Rated 5 out of 5 stars

I just purchased my 2nd piece

I just purchased my 2nd piece from this company the pipe I purchased originally is excellent, so I just wanted to upgrade to their bong. I am sure I will have an even more enjoyable smoking experience.

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality and fast shipping!

Great quality and fast shipping!! I recently broke a price and had to buy replacement part, the person who I chatted with helped me right away and directed me to exactly what I needed.

March 18, 2025
Unprompted review
Rated 5 out of 5 stars

I have just ordered the DNA so I don’t…

I have just ordered the DNA so I don’t know how it smokes or if the glass is heavy enough to withstand being frozen. I bought one for my wife and one for me. The reason I checked into this company is because she has COPD and needs something that doesn’t hit her throat so hard. I will update this review once I get the product and have tried it out. The ordering process was very, very easy.

June 1, 2025
Unprompted review
Rated 4 out of 5 stars

These guys make great products

These guys make a great product, however quality does vary, and for certain circumstances slides. 🙏 God willing no Glass will break before it's time and other than variations this glass is second to none. Chinese Counterfeits can try and come close to Great, but will almost always settle for good....and why settle?

May 30, 2025
Unprompted review
Rated 5 out of 5 stars

Great products and Customer Service

Love their products! I have DNA pipes and a Bubbler Pro along with the Cone Chiller Pro. DNA pipe is easily my favorite pipe with 40 years experience!
One issue I had was quickly taken care of by Customer Service to my absolute satisfaction.

May 13, 2025
Unprompted review
Rated 2 out of 5 stars

I purchased the Beaker Bong a few…

I purchased the Beaker Bong a few months ago. Never had a problem until my bunny rabbit (2 kg in wt) bumped the Bing. It tipped over and fell the distance of the arc in relation to the height of the Bong tipping over. Not a very far distance, less than 18" in a gently curving arc. It hit the rug and promptly fractured leaking glycerine everywhere. In over sixty years I have never had a glass bong fall over, pulled by gravity alone with no extra force, hit a soft rug and literally fractyre into several pieces. No, it wasn't frozen at the time. It was at room temperature. Nit a happy customer.

May 3, 2025
Unprompted review
Rated 2 out of 5 stars

Used item sold as new

I purchased the mini enail as an addition to my collection. Got home from a work trip today exciting open it up and try it out, only to find that there is no charging cable or 2nd bowl. Looks as if this was a returned product they just sent back out. VERY DISAPPOINTED!!

April 16, 2025
Unprompted review
Rated 5 out of 5 stars

Good Stuff

No Problems
No Fuss

Very worth the prices for the value you get. And knowing that the product is expensive to make its justified also a nicely made website for the products listed.

April 16, 2025
Unprompted review

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