thefreezepipe.com Reviews 580

TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, most reviewers were somewhat happy with their experience overall. Customers generally appreciate the effectiveness of the products in cooling hits, making the smoking experience smoother and less harsh on the throat. Many people also highlight the excellent customer service, noting quick and satisfactory resolutions to issues. However, some people were dissatisfied with the product's durability, reporting instances of cracking and breaking even under normal use or minor impacts. Reviewers also expressed concerns about the price, feeling that the products are expensive and that replacement parts are often costly, sometimes exceeding the original unit's price.

What people talk about most

Product

People report ambiguous experiences with the product. Many customers express disappointment, citing issues... See more

Quality

Customers consistently note ambiguous experiences with quality. While some reviewers praise the product,... See more

Price

Users describe negative interactions with price, consistently reporting that products are an expensive waste... See more

Customer service

Clients share positive opinions on customer service. Many customers report that customer service is prompt,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Pipe cracked in the freezer after 2 months or less.. leaked every where.. giving it one last shot then done

Rated 3 out of 5 stars

The only problem I have with the set up is the bowl….. I’m on number three. They keep cracking. I don’t know what kind of glass are made out of, but I don’t think that can handle the heat. I’ve tried... See more

Rated 4 out of 5 stars

These guys make a great product, however quality does vary, and for certain circumstances slides. 🙏 God willing no Glass will break before it's time and other than variations this glass is second to... See more

Rated 4 out of 5 stars

Would give 5 stars on the freeze pipe spiral but the bowl piece sits so loose. Exchanging with a group of high af friends is somewhat challenging when the damn thing is falling out easily. Especially... See more


Company details

  1. Tobacco Shop
  2. Internet Shop

Written by the company

Freeze Pipe is a small American-owned online smoke shop that makes a unique line of freezable bongs, bubblers, pipes and more. These thick glass pieces all feature various combinations of glycerin coils, which work to cool smoke down by over 300 degrees.


Contact info

3.2

Average

TrustScore 3 out of 5

580 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Most improved smoke sesh ever

I got a beaker bong and I had an issue. I had to wait for the coil to get cold and still find myself waiting sometimes so I have purchased and additional coil. If you purchase a bong be sure to get yourself a second coil other than that best investment I've ever made. Most improved smoke sesh ever.

March 30, 2025
Unprompted review
Rated 5 out of 5 stars

Great Pipe as Advertised

The freeze pipe is exactly as advertised. I bought the hand Pipe spiral. I absolutely love it! You can take such big hits and you really don’t feel it or if you want to take smaller hits, you can do that as well. I love the removable bowl piece. I would recommend buying a spare one, but one will do You just fine as well.

March 28, 2025
Unprompted review
Rated 3 out of 5 stars

I bought the Freeze Pipe: Spiral

I bought the Freeze Pipe: Spiral
Not worth the price, it's way to difficult to use, and don't waste money on the stone holder, it's not worth getting. The mouth piece is awkward and does not lend itself to use, there should ahve been a rubber tip sonce the entire thing is frozen. It is hard to hold onto as well for the same reason and when it becomes easier to hold onto the cold marketing is not there anymore. it is just a poor design all around and I wold not waste any more money on it.

March 25, 2025
Unprompted review
Rated 1 out of 5 stars

Worst customer serviceSave your hard earned money

Worst customer service. Substandard product. Absolute GIMMICK mini dab rig banger broke 4th time it was heated. Broke at the stem hot bowl crashed on stainless steel tray on my lap...... less than a day later the extended glycerin chamber broke while simply lifting it up BY THE BASE, because it was to top heavy.
Standard freeze pipe bowls fall out so don't use it in bed...products Substandard for the price and most importantly they are DANGEROUS!!!!

February 12, 2025
Unprompted review
Rated 2 out of 5 stars

It's a gimmick!

I bought a spiral freeze pipe and it's not what was described. I still cough a lot so the tokes aren't any smoother than the rest of my smoking devices. I dont recommend this to anyone it's a gimmick so now I have a cool $80 pipe to look at.

March 7, 2025
Unprompted review
Rated 5 out of 5 stars

Good glass

Good glass. Great smoke. I've had many bongs and recyclers looking for a nice clean smoke that carries flavor tell the end. These definitely do.

February 22, 2025
Unprompted review
Rated 5 out of 5 stars

I was sold the first time I saw the…

I was sold the first time I saw the product. I am a medicinal user, and I bought a freeze pipe on the advice of my pulmonologist- who advised that if I was going to smoke anyway (he officially advised against that, of course) that the Freeze Pipe could mitigate some of the thermal damage from smoking. Thanks Freeze Pipe!

March 1, 2025
Unprompted review
Rated 5 out of 5 stars

Nice piece

Great product, great customer service too.
Our hand pipe gives smooth, chilly rips for sure, but I’d prefer a piece that’s a tad bit smaller for smaller (ladies’) hands like mine. It doesn’t stay super frosty for as long as we’d like, but we have a cold stone on its way so hopefully that will help. Also not a super fan of the removable bowl…. Not because it’s removable, but because it doesn’t have a gasket or anything to keep it secure so it is only a matter of time before it falls out while passing the pipe around. That said, neither “complaint” is troublesome enough to remove a star from the rating.
Overall we are quite happy with our Freeze Pipe, would order again, and definitely recommend to others.

February 14, 2025
Unprompted review
Rated 1 out of 5 stars

I would give them a minus it that was…

I would give them a minus it that was available. Ordered one in January got email stating order not complete. Followed email got charged again. Two prices for same item. Emails to customer service go ignored until I dispute charges. Got first pipe very awkward to use. Still fighting over second charge emails from them stating it was my bank. Credit card charge so sent them copies both charges. Second pipe shows up. No order number for second pipe how convenient and they state no returns. It was unopened. I argued I did not order a second and the scam email they sent caused the second order. They agree to take back but my expense to ship and insure Then they want copy of receipt for tracking send that with package and email correspondence. They again ask for it and again sent email.. They refund only the 118.95 but not the difference in charge for the same product at 132.95 and they do not refund shipping and insurance to return a product I did not order. They are not responding to emails requesting the almost 50$ I'm out

January 12, 2025
Unprompted review
Rated 5 out of 5 stars

Awsome Products and Chilly Rips!!!

I've always been a GRAV Labs guy.........but Freeze Pipe is the shizzy. My first order was a Bong Pro and a Revolver XL hand pipe followed shortly thereafter by a Beaker Bong Ultimate and another spiral hand pipe. I was so impressed with their performance and the smoothness of each hit I caved in and ordered the mini dab rig and the DNA hand pipe. Not only do these bongs/pipes perform....they look great too! I am constantly getting compliments on their design. Heck....my Mom thinks it's the coolest vase she's ever seen. The concept of the glycerin and its impact on the overall smoking experience still blows my mind. Just a couple of hints...handle with care. Some parts are very delicate and seem like they could break if handled improperly. Also, as someone else mentioned, the glass bowls for the hand pipes are not attached - they are designed to be removed. It's easy to unintentionally turn the pipe and have the bowl fall out and break or spill lit flower on your carpet.

January 31, 2025
Unprompted review

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