thefreezepipe.com Reviews 580

TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, most reviewers were somewhat happy with their experience overall. Customers generally appreciate the effectiveness of the products in cooling hits, making the smoking experience smoother and less harsh on the throat. Many people also highlight the excellent customer service, noting quick and satisfactory resolutions to issues. However, some people were dissatisfied with the product's durability, reporting instances of cracking and breaking even under normal use or minor impacts. Reviewers also expressed concerns about the price, feeling that the products are expensive and that replacement parts are often costly, sometimes exceeding the original unit's price.

What people talk about most

Product

People report ambiguous experiences with the product. Many customers express disappointment, citing issues... See more

Quality

Customers consistently note ambiguous experiences with quality. While some reviewers praise the product,... See more

Price

Users describe negative interactions with price, consistently reporting that products are an expensive waste... See more

Customer service

Clients share positive opinions on customer service. Many customers report that customer service is prompt,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Pipe cracked in the freezer after 2 months or less.. leaked every where.. giving it one last shot then done

Rated 3 out of 5 stars

The only problem I have with the set up is the bowl….. I’m on number three. They keep cracking. I don’t know what kind of glass are made out of, but I don’t think that can handle the heat. I’ve tried... See more

Rated 4 out of 5 stars

These guys make a great product, however quality does vary, and for certain circumstances slides. 🙏 God willing no Glass will break before it's time and other than variations this glass is second to... See more

Rated 4 out of 5 stars

Would give 5 stars on the freeze pipe spiral but the bowl piece sits so loose. Exchanging with a group of high af friends is somewhat challenging when the damn thing is falling out easily. Especially... See more


Company details

  1. Tobacco Shop
  2. Internet Shop

Written by the company

Freeze Pipe is a small American-owned online smoke shop that makes a unique line of freezable bongs, bubblers, pipes and more. These thick glass pieces all feature various combinations of glycerin coils, which work to cool smoke down by over 300 degrees.


Contact info

3.2

Average

TrustScore 3 out of 5

580 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love the piece , bought one for myself the day after Xmas :)

I didn’t have any real issues , I’ve been eyeing the Bubbler Ultimate for about a month now and when I went to buy it was out of stock so I contacted about a custom order for it and possibly a better discount and was not disappointed at all :)
My best friend has this piece and I love it so I was planning to get one for myself and customer service was great at helping me create custom order and even gave me a slightly better discount for the item

December 26, 2024
Unprompted review
Rated 5 out of 5 stars

Great sturdy pieces

Great sturdy products are easy to use and way smoother than every other pipe I've ever owned. Prices are a little steep but the products and experience make it worth the value especially on sale!! Second to none customer service certainly helps as well! Ty cheech for your help!

December 24, 2024
Unprompted review
Rated 1 out of 5 stars

AWFUL customer service

AWFUL customer service! Truly the WORST. Delivered an order after I clearly cancelled before shipping. They will NOT provide a simole return for refund. These people are SCAM artists!
Refuse to allow to speak with a supervisor and have now blocked me on social media. Awful product / AWFUL service. DO NOT BUY-

November 26, 2024
Unprompted review
Rated 3 out of 5 stars

Great product but pick up the phone

Loved the product but the customer service is lacking. I tried four different times on four different days to talk to customer service with no success. PICK UP THE PHONE or take that option off the website. I ended up spending less money because of a lack of input from Freeze Pipe.

December 20, 2024
Unprompted review
Rated 5 out of 5 stars

I bought the becker for cooler hits

I bought the becker bong for to use with my vaporizer It work good for that purpose Hits are cold and smooth The only I noticed did that the flavor isnt as good when the pipe is very cold But if you let it sit for a few minutes the flavor gets better Overall this is a good bong

December 17, 2024
Unprompted review
Rated 1 out of 5 stars

Not exactly pleased..

This is the second time I've had to purchase a new glycerin coil. Both of the previous ones had hairline fractures along the top and all the glycerin leaked out. The first was replaced by Freeze Pipe, now I have to purchase a new one. Since they both cracked in the same place, seems like a defective product...

August 19, 2024
Unprompted review
Rated 5 out of 5 stars

free fast shipping

free fast shipping, love the product. I placed another order right after. Customer service was on point!

December 9, 2024
Unprompted review
Rated 1 out of 5 stars

YOU CAN'T CLEAN THESE!!

YOU CAN'T CLEAN THESE!!! AVOID THESE PRODUCTS. Once you get a small item lodged in the tube, it becomes an expensive piece of trash, because you literally can't use it. I have asked them to send me a full refund, and we will see. STAY AWAY FROM THESE PRODUCTS.

December 3, 2024
Unprompted review
Rated 5 out of 5 stars

Mini dab rig

On my first order of the mini dab rig was great the shipping was great and fast packaging was great the mail person throw the box on our porch all we could think was peices in box but it was fine easy to use and my wife coughs less ,

November 30, 2024
Unprompted review
Rated 2 out of 5 stars

Horrible customer service

Received products one of them was missing items. It’s a Christmas gift and customer service will not respond. They ask for emails. They don’t respond except for automated response. I’ve set up multiple schedule callbacks. I’ve never received a call back and they never pick up the phone.

December 2, 2024
Unprompted review
Rated 4 out of 5 stars

I was frustrated that I responded to an…

I was frustrated that I responded to an offer for a cyber Monday discount that was extended one day. I was charged the full price and I’ve asked the company to contact me. I hope this can get resolved and I can leave a more positive review. Thank you

December 5, 2024
Unprompted review
Rated 5 out of 5 stars

I seen the product on the internet

I seen the product on the internet. Thought no way.. well I decided to try it and treat myself to the bong pro
Welll f..k if I don't have the bubbler for travel. The pro and now the ash pro is on order. My buddy has it and loves me for suggesting it!! Great product!

November 4, 2024
Unprompted review
Rated 1 out of 5 stars

Scammed

Can't track package and bad late. It's a Scam I'm guessing don't purchase this item. BEWARE

November 13, 2024
Unprompted review
Rated 5 out of 5 stars

Write wat ur nex small goal is.

So far I just ordered. I didn't like the questions at the beginning, BUT,they got me to the right product I was looking for.
Suggestion
For weed
Just a suggestion
Quick hit, paper, shot gun
Bubberler, pipe or bong
Hooka
A tooker, long time smoker, been there, than that, BUT, if u young brats, can take me back where I was at, on a stoop, laughing my ass off, talking shit and passing the colt 45.
Its hard, but at 69, im happy to pay it!!!

December 30, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look