GlobeSailor Reviews 1,179

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, making the booking process smooth and enjoyable. Many highlight the excellent service received, noting the company's efficiency in finding suitable options and ensuring a stress-free holiday experience. The quality of the boats and the overall holiday experience, including the choice of locations, are frequently commended. However, some customers were dissatisfied with specific aspects, such as issues with boat conditions or unfulfilled services. There were also mentions of communication failures and safety concerns, with a few people experiencing significant disruptions to their holidays due to problems with the charter company or the boat itself.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, helpfulness,... See more

Service

Consumers find service to be positive, often highlighting the professionalism and dedication of the team,... See more

Holidays

People report positive experiences with holidays. Many customers praise the service for saving their vacation... See more

Product

Users describe positive interactions with the product. Many customers found the boats to be perfect,... See more

Location

Customers had ambiguous experiences with location. While some appreciated the expansive choice in yacht size... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After using Globe Sailor to find a 14 day bareboat charter in Croatia last year when we explored the wonderful Adriatic islands, they were our first choice to find a 14 day bareboat charter to e... See more

Rated 5 out of 5 stars

The Base is very well run with a good technical support team. The boat was clean and ready to go when we arrived, with the exception of an autopilot glitch which was remedied very promptly. The bo... See more

Company replied

Rated 5 out of 5 stars

I just wanted to share a quick note of appreciation for the booking procedure. Everything was clear, fast, and well structured from start to finish. Communication was prompt and professional, and wh... See more

Company replied

Rated 5 out of 5 stars

Ruby is fantastic. She's attentive, responsive, and unhesitatingly puts her energy into my endless questions and changes of mind. She found me the best price from the outset without my having to haggl... See more

Company replied


Company details

  1. Cruise Agency

Information provided by various external sources

Rent a boat, sailing boat or motor boat, anywhere in the world. With GlobeSailor, find your perfect yacht charter in France, Croatia, Greece, Caribbean, Bahamas, Spain...


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 95% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Very helpful

Very helpful. My contact was very keen to answer all my questions within the shortest possible time. He was well informed and courteous throughout.

June 4, 2024
Rated 5 out of 5 stars

Laura was very helpful and found the…

Laura was very helpful and found the right boat for us.
Bestprice gurantee is fulfilled ... all good ;-)

June 4, 2024
GlobeSailor logo

Reply from GlobeSailor

Es freut mich, dass Sie mit unserem Kundenservice zufrienden waren. Wir hoffen Ihnen auch in Zukunft bei Ihren Charterprojekten zur Seit stehen zu können.

Laura und die GlobeSailor Crew

Rated 5 out of 5 stars

Thank you

Thank you Anna

May 7, 2024
GlobeSailor logo

Reply from GlobeSailor

Lieber Alexander, vielen Dank für die positive Rückmeldung.
Freut mich und ich wünsche Euch einen schönen Törn.

Ahoi, Anna Helena und die GlobeSailor Crew

Rated 5 out of 5 stars

Super Helpful

The team were really helpful in suggesting and providing additional information on the yachts. They also were able to price match between different yacht charter services.

April 30, 2024
Rated 5 out of 5 stars

I always book boats through them

I always book boats through them, so I have a personal manager (I don't know, maybe it's the case for first booking as well). My process is the following - I search for a boat on their site, send quote, after that my manager contacts me (usually on next working day +-), and we talk over the phone, discussing my actual requirements, and shortly after that she sends me a list of offers, which could include the original boat or not (but usually does). In some cases I stick with my original boat, in some I choose the boat from their list, because they somehow manage to find boats better than me :) Also, last time I had a 10% discount, and honestly, I don't remember if I had it previously, maybe yes, but anyway, it allowed me to take the boat I didn't consider because of budget limitation. So, guys doing great, I'm happy with them.

May 4, 2024
Rated 5 out of 5 stars

Great communication

Great communication, Sophie the one that has been talking to me excellent in her advices, tips, etc.
The options for the boat based on what I want it was very helpful

April 3, 2024
Rated 5 out of 5 stars

Ruby had some of the best customer…

Ruby had some of the best customer service Iv ever experienced. She was extremely knowledgeable and guided us through the our yacht booking process with ease. Even when our plans shifted on us, she was always very helpful and friendly. We will definitely be using Globe Sailor again and we hope we get to work with Ruby!

April 2, 2024
Rated 5 out of 5 stars

fast and reliable to find a good boat…

fast and reliable to find a good boat with the features we wanted to have. Honestly, I was not that much surprised about this good service level as we booked already in the past with Anne her colleagues.

March 31, 2024
GlobeSailor logo

Reply from GlobeSailor

Hallo Alexander,
es freut mich, dass wir erneut ein passendes Boot für euren Törn finden konnten! Ich bedanke mich für dein Vertrauen in unsere Dienste und wünsche schonmal einen unvergesslichen Törn.

Ahoi, Anne und die GlobeSailor Crew

Rated 5 out of 5 stars

Great Service Experience

Globe Sailor were able to get me the right boat, with ll the desired features, for the timeframe I wanted and at reasonable price. Sophie followed up and responded very quickly to my questions. Had great service. Very much looking forward to our sailing holiday.

February 29, 2024
Rated 5 out of 5 stars

very competent and friendly

very competent and friendly. Looking forward to next time.

November 30, 2023
GlobeSailor logo

Reply from GlobeSailor

Hallo Thomas,

Vielen Dank für die nette Rückmeldung.

Gerne helfe ich Ihnen auch bei der Planung Ihres nächsten Törns.

Anna Helena und die GlobeSailor Crew

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