The Gourmet Pantry Reviews 

2,954
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the food items, delicious treats, and the beautiful packaging that keeps delicate products completely safe during transit. People also warmly appreciate the very fast delivery times, excellent customer service, and the remarkable ease of browsing and ordering online. However, some customers also noted occasional minor issues such as packages arriving a bit later than expected, specific treats tasting ordinary, or items inside hampers being crumbly. Despite these few minor drawbacks, consumers remain consistently and highly satisfied with the overall service and wonderful product selection available.

What people talk about most

Product

Customers had positive experiences with product, appreciating the delicious flavours, high quality, and... See more

Quality

Clients share positive opinions on quality, appreciating the convenience and excellent standard of the meals... See more

Order

Consumers find order to be positive, highlighting fast delivery and beautifully packed food with a great... See more

Delivery service

Users describe positive interactions with delivery_service, noting consistently fast and prompt shipping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am so happy with my order from gourmet pantry.Delivery was fast and food was beautifully packed.I had variety of snack foods and they all look delicious. Jen’s biscuits are so delicious, highly rec... See more

Company replied

Rated 5 out of 5 stars

We have appreciated the convenience and the quality of the meals from Gourmet Pantry . It was recommended to us by a neighbour who is on his own. I have been involved in food preparation as a consum... See more

Rated 5 out of 5 stars

i have purchased the tart cases from many different places and they always turn up chipped and broken. The gourmet pantry package delicate items with so much care and include a note letting Australia... See more

Company replied

Rated 5 out of 5 stars

Exceptional online service as usual, my Dad loves his hampers of special treats he wouldn't normally be able to buy as an 86 yr old pensioner. I love being able to spoil him from a distance and the se... See more

Company replied


Company details

  1. Gift Basket Store
  2. Corporate Gift Supplier
  3. Gift Shop
  4. Gourmet Grocery Store
  5. Hobby Store
  6. Online Food Ordering Service

Written by the company

The Gourmet Pantry was founded by Australian foodies to help bridge the gap between gourmet food distributors and the people who enjoy their products. We are exclusively online to keep the prices of our products low, and so we can supply Australia's best food brands to customers wide across the nation! We supply only Australia's best brands. Today, we represent household names like Ernest Hillier Chocolates and Valley Produce Company, as well as regional Australian brands such as The Regimental Condiment Company. We also venture up to the Mediterranean coast to supply Italy's favourite one-pot gourmet meals from Tiberino.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.8

All reviews

(2,954)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So so good!

Ordered a bunch of goodies for a hamper for a school fair. I was so impressed by the range, communication and how safely and beautifully the products arrived.

August 23, 2024
The Gourmet Pantry logo

Reply from The Gourmet Pantry

Hi Emma
We appreciate your review today.
Thanks
Kimmy

Rated 4 out of 5 stars

Gift to opposite hemisphere 🙂

Website good to use,received in time for the birthday celebration intended.Contents appreciated 🙂
Would have liked to receive update email since didn't know delivered until got call from relative (in Oz,we're in Uk) to thank for gift. Otherwise happy, would use again 🙂

August 18, 2024
The Gourmet Pantry logo

Reply from The Gourmet Pantry

Great to hear gifted to opposite hemisphere

Rated 5 out of 5 stars

Quick delivery

Quick delivery. Great products.

August 14, 2024
The Gourmet Pantry logo

Reply from The Gourmet Pantry

Great to hear quick delivery and great range!

Rated 5 out of 5 stars

Viennese shortbread were amazing

Viennese shortbread were amazing! Wish I’d bought more as they are soooo moreish!!

August 13, 2024
The Gourmet Pantry logo

Reply from The Gourmet Pantry

Great to hear these are amazing and highly rated by the TGP team!

Rated 5 out of 5 stars

Exceeded our expectations

Exceeded our expectations. Highly recommended

August 8, 2024
The Gourmet Pantry logo

Reply from The Gourmet Pantry

Great to hear that The Gourmet Pantry "Exceeds our expectations"

Rated 5 out of 5 stars

Beautiful hampers

Beautiful hampers, shipped in a very timely manner. Clients very happy with their thank you gifts.

August 6, 2024
The Gourmet Pantry logo

Reply from The Gourmet Pantry

Hi Julie
Thank you for your review which is much appreciated.
Kimmy

Rated 5 out of 5 stars

Best biscuits ever

Produce arrived in excellent condition beautifully boxed

August 3, 2024
The Gourmet Pantry logo

Reply from The Gourmet Pantry

Hi Barbie
Thank you for your review today which is much appreciated.
Kimmy

Rated 5 out of 5 stars

My First Order

very easy from start of order to receiving the order.
There were no hassles ordering and the delivery was fast.

August 3, 2024
The Gourmet Pantry logo

Reply from The Gourmet Pantry

Great to hear and thank you for choosing The Gourmet Pantry. we look forward to assisting you in the future
kind regards

Rated 5 out of 5 stars

Quick delivery

July 31, 2024
The Gourmet Pantry logo

Reply from The Gourmet Pantry

Great to hear and we always try our best to ensure, quik delivery

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