The GP Service Reviews 

1,246
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers had a great experience with this company. Customers frequently praise the helpful, friendly, and professional staff and doctors. Many people appreciate the quick and efficient service, often receiving prescriptions or consultations rapidly, providing valuable care and support, especially when traditional GP access is difficult. However, some people mentioned significant issues with response times, including unanswered calls and emails, and a lack of follow-up on complaints. Others were dissatisfied with service quality, citing missed appointments, incorrect prescriptions, or a lack of clinical understanding. A few also felt customer service lacked empathy or professionalism, with advisors being unhelpful or dismissive.

What people talk about most

Service

Consumers find service to be ambiguous, with many praising it as exceptional, quick, convenient, and helpful,... See more

Staff

Reviewers highlight positive aspects of staff, with many describing them as professional, helpful, and... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing appreciation for the care,... See more

Response time

Customers consistently note negative experiences with response times, with many reporting long waits for... See more

Payment

Clients share negative opinions on payment, often encountering issues where they are forced to accept terms... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Used the service quite a few times when unable to get a GP appointment . Works well, prescription comes through if required in a timely email. Only issue - and we’ve had this a few times - is th... See more

Company replied

Rated 4 out of 5 stars

Had a few issues but all got sorted in the end up thanks too Louise and sharkia Thanks

Company replied

Rated 5 out of 5 stars

I was having a hard time getting a repeat script via NHS which had been stressful, so I made an appointment online with The GP Service. There were some technical issues logging into my account and the... See more

Company replied

Rated 5 out of 5 stars

I was back in the UK briefly between two business trips, and I had a sore throat with no temperature. I just needed some medicine in case things got worse in the next few days. The online doct... See more

Company replied


Company details

  1. General Practitioner

Written by the company

In our busy day-to-day lives, more people are finding it difficult to take time off to see their GP or have to wait on average up to 10 working days to see a GP. We at The GP service provide an Online Doctor service to help diagnose and treat common conditions using our on-line consultation platform. Our aim is to provide a safe, discreet and easy journey for patients who are looking for private medical treatment at their convenience and at a cost that people can afford. Our system allows patients to consult with qualified Doctors with a consultation via online assessment questionnaires or through secure video chat. They can then choose to collect their treatment from any Pharmacy registered with our service. The service also allows Doctors at their sole discretion to provide prescriptions where appropriate as well as referral letters and fit notes. For full details and charges, please refer to our Terms and Conditions on this site.


Contact info

3.8

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 56% of negative reviews

Typically replies within 2 weeks

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3.8

All reviews

(1,246)

63 reviews in the last 12 months

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Rated 1 out of 5 stars

Prescriptions dont meet UK Standards

After consultation I was given online prescripton which no pharmacy would dispense. Many phone calls from pharmacist at Boots etc took almost 2 hours.
Simple prescription UK guidelines not in place on prescription.
Lost £49.99 and ended up with nothing.
Avoid

October 29, 2024
Unprompted review
Rated 5 out of 5 stars

3rd time using the gp service

3rd time using the gp service, I hadn’t been well for over a month and not able to book an appointment with my gp. I was able to book an appointment the same day with Dr Tony Edet who was patient and helpful. Medicines prescribed and my illness cured within a week. Highly recommended as for the money it is well worthwhile. If i had taken a day off to see my local gp, it would of cost me 4 times the amount i paid the Gp service. Will definitely be using the sevice for my whole family. Thank you.

October 3, 2024
Rated 1 out of 5 stars

Heartless missed management

Heartless missed management. They have just rip me off £49 for not talk to the the doctor. The staf was calling asked if I was ready I said yes. He hanged up. No instruction and didn't say anything. They didnt cal back, I was waiting for 20 minutes. Nothing happening. All I got was the invoice. I asked my money back he said that not possible. They just want my money not human health. Not even worry for missed communications.

October 5, 2024
Unprompted review
Rated 3 out of 5 stars

Could be a quicker turn around.

I think the time it takes for my prescription to be processed, sent to the pharmacy and then sent to me, is a little slow. Other services are able to complete that process in less than 24hrs, where as I wait longer for the prescription to even be approved, then another day or so for the pharmacy to acknowledge it.

September 25, 2024
Rated 5 out of 5 stars

Fantastic and professional

Had such a fantastic experience. Had a really considerate and wonderful doctor who really assisted me. I was a bit worried with the whole virtual app session but it was stress free and had no issues with the app or the call. The notes received were useful to have and got the issues sorted. Will deffo use again if needed

September 14, 2024
Rated 5 out of 5 stars

I would pick The GP Service every time now..

After another predictable let down from NHS 111, I was in desperate need to see a GP.
I found The GP Service through a Google search and was able to book an appointment late the night before on. Saturday night for first thing Sunday morning. The DR was so helpful, and resolved my issue.
The prescription was sent to boots where I was able to pick it up as soon as Boots opened. I would definitely use them again and would rather pay and be seen quicker than the Dire service the NHS is offering.

September 8, 2024
Rated 4 out of 5 stars

Doctor was fab, loads of questions, lots of advice and information .

Appointment was booked and the consultation was great. Doctor was very thorough asking lots of questons and giving explanations and advice. He issued a prescription for antibiotics and I found a large Boots pharmacy that was open on a Sunday which I nominated. I was advised by the service admin that they would check the tablets were in stock and I would receive an email. This never arrived and I couldnt contact the admin dept. I drove to the pharmacy and took my login details etc. They logged into their system and confirmed tablets in stock. The end result was perfect, just a bit stressful when the admin phone wasnt answered after the consultation.

September 8, 2024
Rated 3 out of 5 stars

Overseas visitor with COVID

Overseas visitor in UK; Tested positive for covid on Sept 11, GP consult for paxlovid due to history of Immunocompromise. GP was lovely and provided a prescription. Was unable to obtain paxlovid at 6 different pharmacies in 2 cities. Advised to call NHS111 which was no help. By day 5, and many wasted hours, my symptoms had resolved, and I was still unable to obtain the prescription. The service should be better informed about covid protocols in the UK, particularly around paxlovid availability.

September 12, 2024
Rated 5 out of 5 stars

Excellent service

I have used this service before and found it really straightforward.
The times available were convenient and the price is reasonable.
I feel listened to and valued which I can't say I have felt when physically seeing a GP at my local practice.
The Dr was exceptional, professional but empathetic offered good advice and as I needed medication the prescription was available for collection within a few hours and out of courtesy I received an email from the pharmacy with the collection time on it.
Highly recommend this company and I will definitely use again in the future.

September 10, 2024

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