The GP Service Reviews 

1,246
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers had a great experience with this company. Customers frequently praise the helpful, friendly, and professional staff and doctors. Many people appreciate the quick and efficient service, often receiving prescriptions or consultations rapidly, providing valuable care and support, especially when traditional GP access is difficult. However, some people mentioned significant issues with response times, including unanswered calls and emails, and a lack of follow-up on complaints. Others were dissatisfied with service quality, citing missed appointments, incorrect prescriptions, or a lack of clinical understanding. A few also felt customer service lacked empathy or professionalism, with advisors being unhelpful or dismissive.

What people talk about most

Service

Consumers find service to be ambiguous, with many praising it as exceptional, quick, convenient, and helpful,... See more

Staff

Reviewers highlight positive aspects of staff, with many describing them as professional, helpful, and... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing appreciation for the care,... See more

Response time

Customers consistently note negative experiences with response times, with many reporting long waits for... See more

Payment

Clients share negative opinions on payment, often encountering issues where they are forced to accept terms... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Used the service quite a few times when unable to get a GP appointment . Works well, prescription comes through if required in a timely email. Only issue - and we’ve had this a few times - is th... See more

Company replied

Rated 4 out of 5 stars

Had a few issues but all got sorted in the end up thanks too Louise and sharkia Thanks

Company replied

Rated 5 out of 5 stars

I was having a hard time getting a repeat script via NHS which had been stressful, so I made an appointment online with The GP Service. There were some technical issues logging into my account and the... See more

Company replied

Rated 5 out of 5 stars

I was back in the UK briefly between two business trips, and I had a sore throat with no temperature. I just needed some medicine in case things got worse in the next few days. The online doct... See more

Company replied


Company details

  1. General Practitioner

Written by the company

In our busy day-to-day lives, more people are finding it difficult to take time off to see their GP or have to wait on average up to 10 working days to see a GP. We at The GP service provide an Online Doctor service to help diagnose and treat common conditions using our on-line consultation platform. Our aim is to provide a safe, discreet and easy journey for patients who are looking for private medical treatment at their convenience and at a cost that people can afford. Our system allows patients to consult with qualified Doctors with a consultation via online assessment questionnaires or through secure video chat. They can then choose to collect their treatment from any Pharmacy registered with our service. The service also allows Doctors at their sole discretion to provide prescriptions where appropriate as well as referral letters and fit notes. For full details and charges, please refer to our Terms and Conditions on this site.


Contact info

3.8

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 56% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(1,246)

63 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

During recent travel to UK (from USA)

During recent travel to UK (from USA), I needed a GP who could help me on the spot. I made an appointment and received the call on time. Doctor listened, asked questions & escribed the medication to the Boots Pharmacy in Glasgow. Was able to p/u at the Central Station Centre city. Thank-you for your help! Feeling better.

September 2, 2024
Rated 5 out of 5 stars

Prompt and Efficient Service

Booked and paid for an appointment online. Was seen within 30 minutes by online video consultation. Experienced and knowledgeable doctor discussed my health issue and prescribed appropriate medication. I received the prescription by email very soon after the appointment and the doctor was very helpful in finding my closest open pharmacy on a Sunday. Overall, everything ran very smoothly, and I would definitely use the service again if needed. Thank you!

August 25, 2024
Rated 4 out of 5 stars

Great for refilling prescriptions

Except for making the appointment which took several attempts on the website and I kept having to start over, the appointment and ease of receiving prescriptions was wonderful for this traveler.

August 14, 2024
Rated 5 out of 5 stars

GP Service to the rescue!

Woke up on the third day of my two-week vacation with a UTI. I knew that this meant I’d be stopping every 10 minutes to find a loo, not to mention being in pain until I got back to the US. My husband was Googling urgent care facilities and found The GP Service. It was quick, easy to use, and completely affordable. The doctor was very nice and knowledgeable, too. I had my medication about 30 minutes later, and by the following day, I was almost as good as knew. Vacation saved!!

August 22, 2024
Rated 5 out of 5 stars

Very easy to use App for Video Consultations and Booking Appointments

The GP Service has a very easy to use App to Book Appointments and Video Call with helpful doctors.
Fast prescription processing to pharmacy of choice. Sometimes the pharmacy cannot locate the prescription as perhaps their system is more reactive to NHS workflows as compared to this private service so best to call ahead before going to collect. I've used The GP Service now a few times - highly recommend.

August 9, 2024
Rated 5 out of 5 stars

This is my first time going through the…

This is my first time going through the legal medical cannabis route and so far it's been straight forward of what you need to do to get a consultation and the Doctor that done my consultation was very helpful in all the questions I asked and they took me through the whole process with ease, did have a little discrepancy over my prescription but as soon as I got in contact with the clinic they rectified it very quickly.

August 13, 2024
Rated 5 out of 5 stars

Quick & efficient service

Got an appointment within half an hour. Doctor listened to me & asked relevant questions/medical history. My prescription was at my local chemist within the hour. I can’t fault this service at all, i was struggling to even get a telephone appointment with my own Doctor. If you can afford to do this then don’t wait around. Your health matters.

August 15, 2024
Rated 5 out of 5 stars

Fast efficient and Easy

I left a medication back home in Australia - it's fairly straight forward. I was told about the GP service and they were able to issue a script within a matter of hours. fast, efficient, kind and professional services.

July 24, 2024
Rated 5 out of 5 stars

Holiday help

I was holidaying from Australia and couldn’t believe how easy it was to get assistance for my chest infection, had antibiotics prescription sent to the local pharmacy where I was staying.. saved my holiday!
Thank you 🙏

August 2, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look