thegreenlabels Reviews 

249
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Timely delivery, no necessarily big packaging. Personally written message is a cute little extra. Clothing has nice material. One sweater looks different from what I thought (but it's still very nice!... See more

Rated 5 out of 5 stars

I was looking for a nice outfit and Claudia personally helped me to pick a perfect outfit in the showroom. I only shop at secondhand stores or once per year at the green labels because im sure it are... See more

Rated 4 out of 5 stars

Pick up at tgl atelier is very convenient! I was glad I could skip the shipping process for environmental reasons but I was also excited to peak into the atelier which I understood was not exactly the... See more

Company replied

Rated 5 out of 5 stars

The best shopping experience in 5 years living in the Netherlands. Claudia was super kind, patient and with a big know-how about the brands the she has at The Green Labels. I loved all the process and... See more

Company replied

Company details

  1. Women's Clothing Store

Information provided by various external sources

Discover and shop online green labels that do not compromise style over ethics. We ship worldwide!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

249 reviews

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4.7

All reviews

(249)

0 reviews in the last 12 months

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Rated 4 out of 5 stars

I really liked the ordering process…

I really liked the ordering process because i was updated all the time, I could choose a delivery place nearby and I didn’t had to wait that long. Anyway I was a little disappointed when I saw the product because it wasn’t the color I expected it to be from the pictures.
Still the material felt very good!

December 4, 2019
Unprompted review
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Reply from thegreenlabels

Dear Louise, thank you for your feedback. We try our best to show the customer how the fabric feels. We will have a look at how we can even do better!

Hope you will enjoy your items for a long time!
Claudia

Rated 4 out of 5 stars

I received my order really quick

I received my order really quick, the next day!
The care in packaging the shipment in a sustainable way and in handling my return is very personal and precise.

December 1, 2019
Unprompted review
Rated 5 out of 5 stars

Great delivery

Great delivery, awesome company. Love buying from this shop!

November 29, 2019
Unprompted review
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Reply from thegreenlabels

Thank you so much for your feedback! Means to the world to us & to know you are happy with your purchase. Thanks for making a difference & shopping consciously.
Claudia.

Rated 5 out of 5 stars

All good and happy with sweaters

All good and lovely to get an hand written personal note in the package!

November 26, 2019
Unprompted review
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Reply from thegreenlabels

thank you very much, Ursula! Happy the package has reached you in a good state to Nice!

We are looking forward to shipping your second order as we speak :)

Rated 5 out of 5 stars

I am a fan!

Lovely shop & lovely owner who knows fashion. Brands are amazing. Lovinggg my high heels.

November 19, 2019
Unprompted review
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Reply from thegreenlabels

Thank you, Floor! We love your shop too! :)

Rated 5 out of 5 stars

Such nice people and great service

Such nice people and great service! Staff went to great lengths to help me get my clothes on time. Really appreciated it!

November 6, 2019
Unprompted review
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Reply from thegreenlabels

Janne! Lovely to hear from you & that you are so happy with your items & the service we provided.

Take care & much love from the team.

Claudia

Rated 5 out of 5 stars

Easy and personal

There was a mistake on the website so an item that I wanted wasn't available in my size. They emailed me very kindly and gave some suggestions on other (similar) options. My other items came in really quick and I love them, the sizes are right as well. I even got a little personal thank you note, very nice!

November 6, 2019
Unprompted review
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Reply from thegreenlabels

Eline what lovely feedback! We must be doing something right ;)

Thanks for taking the time to share your experience.

Rated 5 out of 5 stars

Very happy with the service and items!

I thought that there maybe was an error on the jacket I bought and they made sure with the company that everything was okay! Still very happy with the purchase and the service. Would recommend to everyone!

October 22, 2019
Unprompted review
Rated 5 out of 5 stars

Love the products that I received

Love the products that I received. The shampoo and conditioner are perfect!

October 1, 2019
Unprompted review
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Reply from thegreenlabels

Nice! Amazing to read that you like the shampoos. We are still trialling with the brand so very nice to read your feedback!
Claudia

Rated 5 out of 5 stars

Outstanding service and excellent…

Outstanding service and excellent assistance, also fast international shipping. Very satisfied with my shopping experience and will return.

September 24, 2019
Unprompted review
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Reply from thegreenlabels

Ilze! We are so happy the skirt size worked out :)
Sorry again for the little disappointment on the pants. If we restock it we will let you know!

Claudia

Rated 5 out of 5 stars

trustworthy

Great shopping expierience!
Thanks for that

September 24, 2019
Unprompted review
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Reply from thegreenlabels

Christina,
Thank you for your kind review. We appreciate you taking the time for this.
Enjoy your green gems!

Claudia

Rated 4 out of 5 stars

Great shopping experience

Great shopping experience. The only reason I give it 4 stars instead of 5 is because there was no confirmation send about the order. When I contacted the company via app there was a quick and Nice respons.

September 23, 2019
Unprompted review
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Reply from thegreenlabels

Hey Crista,

Yes sorry about that. We will definitively use your feedback to improve our service.

Hope your friend is enjoying her present ;)

Claudia

Rated 5 out of 5 stars

Nice products

Nice products, friendly people, quick deliver And quick response!

September 12, 2019
Unprompted review
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Reply from thegreenlabels

Hey Lor!

We love to hear from you. Happy to see you satisfied.
Hope to see you again!

Claudia

Rated 2 out of 5 stars

Not what I had expected

I was away when I got the email saying that my order had arrived.
Today I got back from my vacations and went straight looking for my delivery.
I was shocked when I saw my delivery wrapped around many layers of plastic wrap , not to my surprise the cardboard box was all smashed under the wrap .
When I finally opened the box , there was my backpack , just like the picture, the only problem that I can point is that the backpack came dirty, it has white spots of dirt .
I don’t blame the green labels for this since it’s probably the delivery’s company fault , green labels cardboard box looked quite eco-friendly, it’s a pity that it was all smashed .
I’m only sad because green labels promised that their shipping was sustainable and conscious , if so you guys should choose wiser the shipping companies that you use.
It’s probably not your fault, and I really admire your initiative of creating an brand that sells more environmental options, this initiative helps us walk to a more conscious future. I only hope that you guys understand my part , the deception that I felt when I found my delivery in that state , my backpack dirty , you cardboard box smashed and worst of all covered in tons of layers of plastic wrap.
Thank you

August 26, 2019
Unprompted review
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Reply from thegreenlabels

Dear Maria,
Thanks a lot for your feedback. This is very valuable information for us. As much as we indeed thrive to deliver the best & most sustainable delivery to our customers, we cannot have every point of the chain under our control. Our packaging is 100% recyclable and comes from 90% recycled paper but because of that, it happens that the package gets a little damaged and that the carrier has to wrap it to protect it from damaging even further. We are exploring new packaging solutions including a very interesting non-disposable one that can be used up to 50 times!

We again thank you for your understanding on that unfortunate delivery experience and still hope you will enjoy your backpack and that we will have the opportunity to regain your trust with another order!

Thank you!
Claudia
Founder & CEO

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