GreenThumb Reviews 

I paid on the day the treatment was carried out.
I then had emails saying i hadnt paid, it took ages to get hold of someone and was told that where i had paid it was a franchise and the account was closed. If i wanted my money back i would have to get my bank to get it back for me but the debt to them remained.
i have now had to pay again and will endeavour to get the money back although i am not hopeful. i have been a customer for 15 years and have just cancelled them due to their price hike from £20.00 to £31.50 which is disgusting. I rarely post reviews but on this occasion i felt others should know. CUSTOMER CARE IS ZERO

When I decided to move from the Ultimate to the Standard service, Greenthumb demanded that I owed them £252 in outstanding fees. I did not realise that they could do this. That is almost 50% of what I paid a year. They would not back down. I no longer trust this company and so am moving to an alternative supplier, Greensleeves. The Greensleeves quote is less than 25% what Greenthumb charge. Greenthumb attract you in saying the fees will be just x per month and then say our costs are y, you must pay the difference. No other company behave like that! I think that this is really shoddy - I have been a loyal customer for over 2 years but it counts for nothing with them and I wasn't even looking to move, just to change to a less intensive programme. Shame on them. I recommend that you look up the reviews for Greensleeves which are much better and use them instead. It'll save you money and aggravation.

Had letter from green thumb stating that my lawn treatment was going from £56.67per month to £65.25per month. This is a luxury that I can no longer afford, so I cancelled through the accepted means.
Been told I owe them a lot of money…..my enquiries mean the price changed …..TWICE I know I am being ripped off……and I’m sure Green Thumb Head Office will be/or at least should be interested in how their operatives/franchise company’s work.

ITS NOT ACCEPTABLE TO BE THREATENED IN THIS WAY

Had letter from green thumb stating that my lawn treatment was going from £19.00 per quarter to £31.00 per quarter. The last time they applied treatment it took exactly 5 minutes to apply, new manager must be having cash flow problems, well sorry mate I'm not going to be your solution.
David Daisley

Impossible to contact. Will not answer the phone or reply to emails. They are a small hole in the wall firm operating out of a room on a business park in Llandudno. Do not hire them . Expensive , unreliable, and treatments poor. You have been warned.

I don't know what they are putting on my lawn, but it seems full of long grasses these days. Have not been happy with results since our small local family franchise was taken over..They are in and out in a blink of an eye, with no interaction with us,to discuss any problems, and now the final straw, they have hiked the price by 70%!
Exploitation of rising costs, being pased on to customers.Unacceptable!
Time to cancel and use alternative business.

I am disappointed with GreenThumb as the last three treatments have failed to work and their response and excuse was poor, total lack of customer care.
I have just been advised that they are hiking the costs by 31%, I feel they will be losing a number of customers.

We have used Green Thumb for a few years now, mainly because an ex neighbour of ours was doing the work. Since then, they have got worse and worse following the retirement of our neighbour. Green Thumb told us our lawn (newly turfed in 2015) needed scarifying but also it needed resowing and organic topsoil. It did in parts because we have a neighbour's leylandii on the other side of our fence. However, we were away for the night for a funeral. They came after it had been pouring and they recommended scarifying, reseeding and then organic topsoil. When we got home we had soil over all our lawn and were told it would take at least six weeks for the grass to green. However, the grass that came through was mainly coarse grass and the lawn was lumpy all over - we now have big circles of coarse grass and weeds coming through. It is no longer flat. When we called the boss in (when we could actually get through to him) he said the lawn was too big to do everything by hand, they should have used a machine. They said they were coming back on 9th June but we were having a gardener come that day to increase the beds and it wasn't convenient. We have tried phoning Green Thumb, emailing and messaging - no-one answers. They then turned up on the 9th and they are saying they will come back later - but, honestly, we really don't want them back. A neighbour said they wanted to cancel their contract but couldn't communicate with them. I wanted to give them no stars actually.

Appalling company. They should be avoided at all costs. They are very expensive and add no value. They are inept, inefficient and lie to you. I left them and asked them to delete my data from all their records. Three times they say they did. Each time I keep getting communication. The last one saying they are coming to do a treatment when I’m no longer a customer! Don’t use them!

Awful awful awful I had such a lovely lawn and then they started giving some rubbish lawn food and it’s become some wild lawn. That’s all they did for £15 at a time. Awful

After the service is cancelled, this company sends out demands for fictional and unsubstantiated sums despite all bills having been paid. These letters are threatening in nature, stating the amount must be paid within 7 days or further action will be taken. No details accompany the demand. It is criminal.

Do not hire this company under any circumstances.

Been with GreenThumb in South Derbyshire for 15 years and watched the service drastically deteriorate in the last couple over years. Did not turn up today for scarification and aeration for the 3rd time this year. Reason being they “ran out of time”. Will be not be using this company in future. Constructive advice - provide a reliable informative service and don’t treat customers with respect.

Disgusting treatment by this company, Avoid at all costs. Don’t show up and lie about it Ring doorbell camera footage proves this. 4 times failed to bring smaller aeration machine despite phone calls to remind them days before appt, Huge price hike. Used to be good. I will cancel now

Treatment is completed very quickly

GETTING LOTS OF WEEDS COMING THROUGH , NOT SURE IF IT'S BEEN TREATED AT ALL !!!!!!!

No work done on my lawn always being cancelled and they do not turn up. Have been a customer for years but have now cancelled my direct debit. Going to phone them today

Following the hotest temperatures on record last year and the wildlife reeking havoc after the chafer grubs we started this year with the worst lawns ever!
Having only been here for 12 months, and not being lawn experts, we contacted the Lincoln Branch of GreenThumb. Mandy was most helpfull on the phone and arranged a visit from Ben. He came and looked at the issues and we agreed a treatment plan for the way forward, explaining what each part of the process did such that we fully understood the timescales and what was to happen.
Simon came to start the programme. He was most friendly and extremely knowledgeable about the products and the maintainance of lawns.
After only 3 days it's working. Looking forward to the rest of the treatments taking place giving us the lawns we want.

After many many years of using GT they wanted to increase the price this year by 40%. I contacted the local branch and spoke to a helpful lady to cancel the contract and established it could be done immediately so to be safe I also cancelled the direct debit. After two months have now received a threatening email demand for 3months of payments. Have tried to contact GT so many times but you just cannot get them to answer the phone

I cancelled my account due to the 40%increase in payments but did not cancel my direct debit, despite being told it would be cancelled. A further payment was taken followed by a demand for 2 more months payment in a threatening email, saying I was in arrears. My lawn was not treated with moss or weed killer that I can see on my last visit. I think they are slack and taking advantage since the last take over. I will take this matter further.

Been using green thumb for many years but had to cancel them as the price has increased,almost doubled!! Ridiculous!

Most unreliable company I’ve ever dealt with. 4 time they have scheduled a date for treatment and a couple of day prior they cancel.

They should have come today but rang this morning to cancel

The scheduling staff are totally disinterested when you ring to complain and don’t respond to emails.