The Grill Store Reviews 190

TrustScore 4.5 out of 5

4.3

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See what reviewers are saying

Rated 5 out of 5 stars

After spending a fair amount on the BBQ, I decided to purchase the matching Char Broil cover instead of the much cheaper types on offer on various web sites. The cover is well made from a strong mate... See more

Rated 5 out of 5 stars

Excellent service from knowledgeable, friendly staff who share the same passion for barbecue as their customers. I'm lucky to live locally and get to deal with their team face to face on a regular bas... See more

Rated 1 out of 5 stars

This website doesn’t respond to emails and their advertised phone number is voicemail. I placed a high value order that was advertised as “in stock” and they have not responded in over a week and a ha... See more

Rated 5 out of 5 stars

This BBQ is the GOAT of all BBQ's well made great edition to our garden, we cannot wait to use it! The external delivery company was phenomenal when they called to say they were here we were not at ho... See more

Company details

  1. Grill Store

Written by the company

Barbecue Specialist Offering a range of High quality Outdoor Living Equipment in Cheshire. Gas & Charcoal Barbecues. Kamado Joe Premier Dealer, Broil King Dealer, Angus & Oink Stockist. Outdoor Kitchen Specialist.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

190 reviews

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Rated 5 out of 5 stars

Perfect

I made the mistake of not allowing the bank holiday and the Saturday and emailed to ask where my order was, I had a phone call the next day and I said it was a mistake by me, they said not to worry about it, they also told me that the items had been sent by parcel force but due to the strike the delivery would be delayed but the next day I took delivery of the items and they were perfect,
Many Thanks I will definitely recommend and use again

August 31, 2022
Rated 5 out of 5 stars

Excellent service

I found The Grill Store website easy to navigate and items were very competitively priced. I ordered late on a Sunday evening and my charcoal arrived well packaged on the Tuesday.

August 8, 2022
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Reply from The Grill Store

Thank you for taking the time to leave us a review Gary!
As a family business we can't express how much it means to us! We're pleased you were happy with your order and look forward to dealing with you again in the future!

Rated 5 out of 5 stars

Having previously bought a Kamado Joe

Having previously bought a Kamado Joe, I was searching for a gas grill to add to the collection. Once again Dave’s knowledge was second to none, helping me select the right grill for me. Delighted with my new Broil King which was built and delivered the next day!

August 1, 2022
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Reply from The Grill Store

Thank you for taking the time to leave us a review Calum!
As a family business we can't express how much it means to us!

Rated 5 out of 5 stars

Excellent service

Second time I’ve purchased from the Grill Store. Superb service each time. The I store purchase was with a very knowledgeable member of staff in the bbq area who went out of his way to help me even pack the KJ into the car. The online order was well packed and arrived when indicated. Will be using again.

July 22, 2022
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Reply from The Grill Store

Thank you for taking the time to leave us a review Nicholas!
As a family business we can't express how much it means to us! We're pleased you were happy with your order and look forward to dealing with you again in the future!

Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish. Good updates on order status and delivery status. Prompt, efficient delivery, excellent price.

July 19, 2022
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Reply from The Grill Store

Thank you for taking the time to leave us a review Chris!
As a family business we can't express how much it means to us! We're pleased you were happy with your order and look forward to dealing with you again in the future!

Rated 5 out of 5 stars

Great prices but best of all is…

Great prices but best of all is impeccable friendly service…well worth a trip to talk face to face and get excellent advice ..went the extra mile and much appreciated!

July 16, 2022
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Reply from The Grill Store

Thank you for taking the time to leave us a review Phil!
As a family business we can't express how much it means to us! We're pleased you were happy with your order and look forward to dealing with you again in the future!

Rated 5 out of 5 stars

The best of the best! Well done The Grill Store

Super fast delivery, absolute amazing price. What more could anybody want! Will definitely be checking The Grill Store for more amazing offers!

June 29, 2022
The Grill Store logo

Reply from The Grill Store

Thank you for taking the time to leave us a review Rich!
As a family business we can't express how much it means to us! We're pleased you were happy with your order and look forward to dealing with you again in the future!

Rated 5 out of 5 stars

Great Service

Great service. Called up on the phone at the end of the day on a Friday looking for information and advice following some online research. Dave was extremely helpful and knowledgeable and happy to share all his advice even though I was just a random person calling up who didn’t live in the area. Bought an amazing BBQ from them, superb delivery, great communication. Would 100% recommend

June 14, 2022

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