After spending a fair amount on the BBQ, I decided to purchase the matching Char Broil cover instead of the much cheaper types on offer on various web sites. The cover is well made from a strong mate... See more
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See what reviewers are saying
Excellent service from knowledgeable, friendly staff who share the same passion for barbecue as their customers. I'm lucky to live locally and get to deal with their team face to face on a regular bas... See more
This website doesn’t respond to emails and their advertised phone number is voicemail. I placed a high value order that was advertised as “in stock” and they have not responded in over a week and a ha... See more
This BBQ is the GOAT of all BBQ's well made great edition to our garden, we cannot wait to use it! The external delivery company was phenomenal when they called to say they were here we were not at ho... See more
Company details
Written by the company
Barbecue Specialist Offering a range of High quality Outdoor Living Equipment in Cheshire. Gas & Charcoal Barbecues. Kamado Joe Premier Dealer, Broil King Dealer, Angus & Oink Stockist. Outdoor Kitchen Specialist.
Contact info
Unit 7a, Holmes Chapel Business Park, Manor Lane, Holmes Chapel, Cheshire, CW48AF, Crewe, United Kingdom
- 01477410333
- customerservice@thegrillstore.co.uk
- thegrillstore.co.uk
Thought the price was too good
Thought the price was too good, there was nothing on description to say that tax would be added to price at checkout!!
another fabulous prompt delivery thank…
another fabulous prompt delivery thank guys
Great fast delivery well packaged
Great fast delivery well packaged. Definitely use them again
Perfect
I made the mistake of not allowing the bank holiday and the Saturday and emailed to ask where my order was, I had a phone call the next day and I said it was a mistake by me, they said not to worry about it, they also told me that the items had been sent by parcel force but due to the strike the delivery would be delayed but the next day I took delivery of the items and they were perfect,
Many Thanks I will definitely recommend and use again
Good price fast delivery!
Excellent very quick turn around and a…
Excellent very quick turn around and a secure delivery.
Excellent service
I found The Grill Store website easy to navigate and items were very competitively priced. I ordered late on a Sunday evening and my charcoal arrived well packaged on the Tuesday.

Reply from The Grill Store
Great service and speedy delivery
Having previously bought a Kamado Joe
Having previously bought a Kamado Joe, I was searching for a gas grill to add to the collection. Once again Dave’s knowledge was second to none, helping me select the right grill for me. Delighted with my new Broil King which was built and delivered the next day!

Reply from The Grill Store
Excellent service
Second time I’ve purchased from the Grill Store. Superb service each time. The I store purchase was with a very knowledgeable member of staff in the bbq area who went out of his way to help me even pack the KJ into the car. The online order was well packed and arrived when indicated. Will be using again.

Reply from The Grill Store
Excellent from start to finish
Excellent from start to finish. Good updates on order status and delivery status. Prompt, efficient delivery, excellent price.

Reply from The Grill Store
Great prices but best of all is…
Great prices but best of all is impeccable friendly service…well worth a trip to talk face to face and get excellent advice ..went the extra mile and much appreciated!

Reply from The Grill Store
Excellent customer service
Wonder service from the Grill Store
Many Thanks to Dave, very helpful. Delivery and set up too!
Very efficient with an easily usable…
Very efficient with an easily usable Web site. Products arrived exactly when stated and where top class as shown on the site. Cannot recommend enough
The best of the best! Well done The Grill Store
Super fast delivery, absolute amazing price. What more could anybody want! Will definitely be checking The Grill Store for more amazing offers!

Reply from The Grill Store
Great value
Great value, easy payment (credit cards and PayPal, including PayPal Credit), speedy delivery (next working day) and hassle free.
Great Service
Great service. Called up on the phone at the end of the day on a Friday looking for information and advice following some online research. Dave was extremely helpful and knowledgeable and happy to share all his advice even though I was just a random person calling up who didn’t live in the area. Bought an amazing BBQ from them, superb delivery, great communication. Would 100% recommend
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