Thehalalfoodshop Reviews 

617
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

First time ordering, ordered mostly frozen food so was a bit apprehensive about how the delivery will be executed. The package was well insulated and packed with ice packs. All products in perfect con... See more

Rated 1 out of 5 stars

Where is my ordered product? Or what’s happening with refund or replacement? Please communicate.

Rated 5 out of 5 stars

I absolutely love ordering from Thehalalfoodshop. I generally tend to order meat and poultry. It arrives well packaged and insulated. Great care is taken when packing other items purchased (such as bi... See more

Rated 5 out of 5 stars

I loved my experience on the Halal Food Shop website, it is super friendly and easy to use. The orders are dispatched on Mondays and Thursdays on a next-day delivery service with DPD. Local delive... See more

Company details

  1. Supermarket

Information provided by various external sources

1. Order Online 2. Pay Online 3. Delivered to Your Door


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

617 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(617)

25 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really impressed with the packaging

Really impressed with the packaging, the onion rings were partially defrosted but everything else was frozen.
The delivery driver was very friendly and courteous.
Our first order. Definitely be ordering soon when our business opens.

January 1, 2023
Rated 4 out of 5 stars

Impressive overall

Vast selection of items, easy to navigate online site, ease of checkout, purchasing and tracking, prompt communication when emailed with a query and good quality food.

November 11, 2022
Rated 1 out of 5 stars

By Sara’s: Spring rolls tasted so off - don’t order avoid

By Sara’s: Firstly the order came packed well, I ordered the Chinese spring rolls honestly they tasted so bad they weren’t Chinese at all no veg just a tiny bit of chicken they literally had no flavour what so ever waste of money, they tasted so off I wish I hadn’t ordered.

November 15, 2022
Thehalalfoodshop logo

Reply from Thehalalfoodshop

Thank for your feedback.

We are glad that your prodcuts safely, this is something we take great pride in at 'The Halal Food Shop'.

Unfortuantely 'The Halal Food Shop' does not produce its own products as yet. We simply distribute your favourite Halal brands across the UK. However we are always keen to send all feedback to our brands if you email us on hello@thehalalfoodshop.com

We hope we have the oppurtunity to deliver to you again in the near future and to gain a positive review based on our service.

Please make dua for our business.

Jzk

The Halal Food Shop

Rated 1 out of 5 stars

The package was missing 3 boxes of Shan…

The package was missing 3 boxes of Shan meat masala.

November 11, 2022
Thehalalfoodshop logo

Reply from Thehalalfoodshop

Hi Laura

Thank you for ordering from us again and for your feedback.

There was a refund notifcation sent on Thursday 10th November when your order was being dispatched. Our dispatch team checks all products to see if they are suitable for delivery, whether that be best before dates or damaged packaging. On this occasion our team did not see fit for the 'Shan Meat Masala' to be dispatched.

We apologise for the inconvenince this may have caused. Our inital point of call for any issues is hello@thehalalfoodshop.com if there are any issues please do contact us.

We can see you made a generous order from us and we hope you will be shopping with us again.

The Halal Food Shop

Rated 5 out of 5 stars

Great service

Ordered on Sunday , received the delivery on Tuesday. I got notifications for dispatch and on the day of delivery. Delivered on time and packaged appropriately for frozen items

November 1, 2022

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