The Hanger Store Reviews 769

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their quality, sturdiness, and aesthetic appeal, with many finding them perfect for organizing their wardrobes. The delivery service is frequently mentioned as fast and efficient, with many orders arriving quickly and well-packaged. Reviewers also appreciate the excellent service, noting the ease of ordering and the helpfulness of the company in resolving any issues promptly. However, some customers experienced issues with delivery, including parcels being left at incorrect addresses or damaged boxes upon arrival. Additionally, a few people noted that some trouser hangers broke easily or had stiff clips, raising concerns about the durability of certain items.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many describing items as sturdy, well-made,... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the swift and prompt delivery... See more

Quality

Consumers find quality to be positive, consistently praising the products as first-class, well-made, and... See more

Service

Customers had positive experiences with service, consistently noting great service and quality products.... See more

Order

Customers consistently note positive experiences with order, praising the ease of ordering and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

BRILLIANT!! Great product, beautiful white wooden skirt trouser hangers. Sturdy and nice looking. Better than I had expected, great value, nicely packed. I will definetly be ordering again soon from t... See more

Company replied

Rated 5 out of 5 stars

Fantastic service and prompt reply to email query. Through no fault of the hanger store Royal Mail mucked up the delivery when I couldn’t get anywhere with Royal Mail I contacted the hanger store Dire... See more

Company replied

Rated 5 out of 5 stars

Our order was delivered to the wrong address by FedEx but this does not detract from the fact that the parcel after we were able to locate it was what we wanted. I would say that The Hanger Store prov... See more

Company replied

Rated 5 out of 5 stars

We received exactly what we wanted, a bit of mix up with our address, you had Essex on the Invoice, that is in England, Shetland is the most Northerly island in Great Britain !! Still you had Ex on... See more

Company replied


Company details

  1. Store
  2. Wholesaler

Written by the company

The Hanger Store stocks 160 different types of Coat Hanger, plus Clothes Rails, Tagging Guns, Wardrobe Storage, Garment Covers and Hanger Accessories. Whether you want thousands of fashion hangers specially designed, or a small pack for your wardrobe by tomorrow, you’re in the right place!

Return your goods if you change your mind

Not entirely happy? We'll take back re-saleable goods

We'll take back products, even if you've simply changed your mind, provided they're returned within 28 days of delivery; are (in our opinion) unused, unassembled, undamaged and capable of reselling; and are in their original packaging. Please note: you'll need to pay the cost of returning the goods (unless they're faulty or wrongly delivered). Bespoke, printed or personalised products are excluded (as they cannot be re-sold); in the case of a part return, any discount related to the size of the original order will be recalculated. Before returning any products, please contact our sales team on +44 (0)1245 253434 or e-mail sales@thehangerstore.co.uk so that we can expect the return.

Contact info

4.8

Excellent

TrustScore 5 out of 5

769 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Children’s hangers

I was so impressed when I received my new hangers which were the ones with the animal toppers for my little boys bedroom. Unfortunately one has been damaged in transit and when I contacted Jenny at Hangerworld, she was lovely and helpful and a replacement hanger arrived the next day. Brilliant customer service.

March 18, 2021
Unprompted review
Rated 5 out of 5 stars

First rate

These guys will deal as promptly with a small personal order as they do with much big orders. Excellent value. Good quality. The widest hangers are especially useful

March 1, 2021
Rated 5 out of 5 stars

Five Star customer service

I mentioned in my previous review that one of the hangers broke the first time I used it. Amazed to get replacement hangers in the post today. What excellent customer service - and it is great to know that The Hanger Store actually read their customer reviews! Well done and thanks to all at The Hanger Store.

February 4, 2021
Unprompted review
The Hanger Store logo

Reply from The Hanger Store

Hi Anne

Thanks so much for your kind review. Yes, I mentioned the broken hanger to the Sales Team and, before I'd had a chance to reply to your first review, they'd sorted it. Too efficient!!

Thanks and hope to see you again soon.

Best wishes

John

Rated 1 out of 5 stars

I placed an order with this company in…

I placed an order with this company in September and there were two hangers short in the number delivered. I have e-mailed them three times to point out the shortfall and have not even had an acknowledgement. Very poor customer relations.

January 21, 2021
Unprompted review
The Hanger Store logo

Reply from The Hanger Store

Hi John

Thank you for your review. I'm very sorry to hear about the missing hangers and particularly about the lack of response to your e-mails.

I have found your order from 29th September on our system and I will get the Sales Team to send out the replacements tomorrow, with a few extra by way of apology.

Thank you for bringing this to my attention and, once again, please accept my apologies.

Best wishes

John

Rated 4 out of 5 stars

Fast delivery

Fast delivery, well package, item as described, good value. Happy with my purchase

December 14, 2020
Rated 2 out of 5 stars

orderd 50 hangers but 10 arrived broken…

orderd 50 hangers but 10 arrived broken the same hangers on amazon are more expensive they are just in a box without now bubble wrap to separate them I emailed the company got a reply saying they would send out more hangers in replace of the broken ones but still not received any orderd on 17 th Nov fast delivery though maybe the delivery company broke them still they do the job and are cheapest iv seen on internet

December 6, 2020
Unprompted review
The Hanger Store logo

Reply from The Hanger Store

Hi Sarah

Really sorry to hear that some of your hangers arrived broken and that the free replacements haven't arrived yet. I will chase this up with the Sales Team and ask them to get the replacements to you asap.

Apologies again

Best wishes

John

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