The Happiness Box Reviews 

163
TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 5 out of 5 stars

I order a Get Well Soon box for a friend, what a lovely little gesture to send someone. I ordered via the App and mistakenly didn’t send to my friend or personalise the item. However, it came to m... See more

Company replied

Rated 4 out of 5 stars

Very pleased with the two back to school letterbox chocolate gifts that I sent to my grandsons...they loved them too! Ordering was straightforward except for one problem... reason for 4 stars not 5... See more

Rated 5 out of 5 stars

I love ordering from The Happiness Box - if you are reading this and wondering whether you should order or not, my advice is to just do it! Their products are super - I have sent dozens over the pa... See more

Company replied

Rated 5 out of 5 stars

I’ve ordered from this company before,their customer service is absolutely amazing. Their letterbox gifts are beautiful and so well priced n presented and really quirky. Will be ordering from them... See more

Company replied

Company details

  1. Gift Shop
  2. Chocolate Shop
  3. Corporate Gift Supplier
  4. Gift Basket Store
  5. Gift Wrap Store
  6. Mailbox Supplier

Written by the company

Letterbox gifts for all occasions! If you are looking to send a gift to your loved ones, colleagues, friends etc. The Happiness Box is the perfect choice as we have Birthday, Anniversary, New Home gifts to suit every need. Our letterbox friendly gifts fit perfectly through their letterbox ensuring your gift is delivered straight to them. No order is too big or small!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

163 reviews

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4.4

All reviews

(163)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Very happy

Very efficient, delivered on my son's birthday. He was very happy with the surprise gift.

November 4, 2024
The Happiness Box logo

Reply from The Happiness Box

Thank you so much, Carolyn, for your wonderful 5-star review! We're so happy to hear that your son loved the Happy Birthday Chocolate Poem Letterbox Gift and that it arrived on his special day. We always aim for efficient service and are thrilled to have been part of his celebration. We hope to help you with more surprise gifts in the future!

Best wishes,
Brad
The Happiness Box
www.thehappinessbox.co.uk

Rated 5 out of 5 stars

Easy site to follow

Easy site to follow. Plenty of choices. Delivery was fast packaged very well. Will recommend to family & friends

November 1, 2024
The Happiness Box logo

Reply from The Happiness Box

Dear Marina,

Thank you so much for your wonderful 5-star review! I'm delighted to hear that you found our site easy to navigate and enjoyed the variety of choices. It’s great to know that the fast delivery and packaging met your expectations. Your recommendation means the world to us, and we’re so grateful for your support.

Best wishes,
Brad
The Happiness Box
www.thehappinessbox.co.uk

Rated 5 out of 5 stars

Perfect gifts

Easy ordering, great choice of gifts and fast delivery.

October 27, 2024
Unprompted review
The Happiness Box logo

Reply from The Happiness Box

Thank you, Tracey! 🌟 We're thrilled to hear you enjoyed our selection and found the ordering process straightforward. Knowing the gift arrived quickly makes it all the better! Your support means a lot to us.

Best wishes,
Brad
The Happiness Box
www.thehappinessbox.co.uk

Rated 5 out of 5 stars

Impressed!

Super easy to order, quick postage & delivery & an excited and grateful recipient!
Great stuff

October 28, 2024
The Happiness Box logo

Reply from The Happiness Box

Thank you so much, Claire! 🎃 We're delighted to hear that you found the ordering process easy, and that the Halloween Chocolate Poem Letterbox Gift arrived quickly. It’s wonderful to know it brought joy to your recipient! We aim to make each gift a memorable experience, so your feedback means a lot.

Best wishes,
Brad
The Happiness Box
www.thehappinessbox.co.uk

Rated 5 out of 5 stars

On time

On time, beautifully wrapped.

October 28, 2024
The Happiness Box logo

Reply from The Happiness Box

Thank you so much, Susan! 🎃 We're thrilled to hear that your Halloween Chocolate Poem Letterbox Gift arrived on time and beautifully wrapped. It's always our goal to bring a smile to our customers, and we're so glad we could do that for you. We look forward to creating more sweet surprises for you in the future! 🍫✨

Best wishes,
Brad
The Happiness Box
www.thehappinessbox.co.uk

Rated 5 out of 5 stars

Easy to order exactly what I wanted and…

Easy to order exactly what I wanted and very pleased with the product will order again

October 25, 2024
The Happiness Box logo

Reply from The Happiness Box

Hi Josie,

Thank you so much for your wonderful 5-star review! I’m delighted to hear that ordering was easy and that you’re pleased with the white chocolate letterbox gift. Knowing that you plan to order again truly means a lot to us!

Best wishes,
Brad
The Happiness Box
www.thehappinessbox.co.uk

Rated 5 out of 5 stars

Halloween Goodie Box

Very pleased with this purchase
Highly recommend

October 25, 2024
The Happiness Box logo

Reply from The Happiness Box

Thank you so much, Michelle! We’re thrilled to hear that you’re pleased with the Halloween letterbox gift for your niece. It means a lot to us that you’d recommend The Happiness Box – we hope your niece enjoyed every spooky surprise! 🎃👻

Best wishes,
Brad
The Happiness Box
www.thehappinessbox.co.uk

Rated 5 out of 5 stars

This was a gift for someone recovering from surgeryvering…

This was a gift for someone recovering from ill health. The box arrived on time. The recipient was very happy to receive the chocolates.

September 30, 2024
The Happiness Box logo

Reply from The Happiness Box

Thank you so much for your lovely 5-star review, Mariann!
We're so glad to hear that the chocolate letterbox gift arrived on time and brought some joy to your recipient during their recovery. It means a lot to us that our gifts can help brighten someone's day, especially in challenging times.
If there's anything else we can do for you in the future, we're always here to help! 💛

Best regards,
Brad
The Happiness Box
www.thehappinessbox.co.uk

Rated 5 out of 5 stars

The recipient loved the little…

The recipient loved the little happiness box. Delivered on time.

September 26, 2024
The Happiness Box logo

Reply from The Happiness Box

Thank you so much, Nancy! We're thrilled to hear the recipient loved their Happiness Box and that it arrived on time. It means a lot to us that our thank you chocolate poem made their day a little brighter. We look forward to delivering more happiness for you in the future!

Best regards,
Brad
The Happiness Box
www.thehappinessbox.co.uk

Rated 5 out of 5 stars

It was received with the happiness…

It was received with the happiness promised

September 30, 2024
The Happiness Box logo

Reply from The Happiness Box

Thank you so much for your fantastic 5-star review, Sue!
We're delighted to hear that the large chocolate letterbox gift was received with the happiness we promised. It’s wonderful to know that our gifts can help send love and positive thoughts to your loved ones. If you ever need another thoughtful gift, we’d be more than happy to assist!

Thanks again for choosing The Happiness Box!

Best regards,
Brad
The Happiness Box
www.thehappinessbox.co.uk

Rated 5 out of 5 stars

Grandson delighted

Grandson delighted. Thank you.

September 30, 2024
The Happiness Box logo

Reply from The Happiness Box

Thank you so much for your wonderful 5-star review, Gill! We’re thrilled to hear that your grandson was delighted with the large chocolate letterbox gift. It means a lot to us to know that our gifts can bring joy to your loved ones. If you ever need more gifts in the future, we’re here to help!

Thanks again for choosing The Happiness Box!

Best regards,
Brad
The Happiness Box
www.thehappinessbox.co.uk

Rated 5 out of 5 stars

Great product

Lovely gift to let someone know your thinking of them, have bought a few of these and everyone has been delighted to receive them

September 27, 2024
The Happiness Box logo

Reply from The Happiness Box

Dear Anna,

Thank you so much for your wonderful review and for being a returning customer! We're thrilled to hear that the Get Well Soon chocolate poem gift has brought joy to those you've sent it to. It's always lovely to know our gifts help show you’re thinking of someone, and we’re delighted that they’ve been so well received.

We look forward to helping you share more smiles in the future!

Best regards,
Brad
The Happiness Box
www.thehappinessbox.co.uk

Rated 5 out of 5 stars

Great gift for a chocoholic

Prompt despatch, great service

September 27, 2024
The Happiness Box logo

Reply from The Happiness Box

Dear Julie,

Thank you for your fantastic review! We're so glad to hear the large chocolate letterbox gift was a hit for the chocoholic in your life. It’s great to know you were happy with the prompt despatch and service as well, your satisfaction means a lot to us!

We look forward to helping you with more gifts in the future.

Best regards,
Brad
The Happiness Box
www.thehappinessbox.co.uk

Rated 5 out of 5 stars

This brightened my friends day up

This brightened my friends day up. She lived it.

September 24, 2024
The Happiness Box logo

Reply from The Happiness Box

Dear Stephanie,

Thank you so much for your lovely review! We're delighted to hear that the pamper box brightened your friend's day and that she loved it. It's always our aim to spread joy, and we're so glad we could help make her feel special.

We hope to help you again with more gifts in the future!

Best regards,
Brad
The Happiness Box
www.thehappinessbox.co.uk

Rated 5 out of 5 stars

Great product

September 24, 2024
The Happiness Box logo

Reply from The Happiness Box

Dear Kathy,

Thank you so much for your kind words and for choosing our white chocolate box as a birthday gift! We're thrilled to hear that you found it to be a great product, and we hope it made the celebration even more special.

If you ever need another gift in the future, we'd be delighted to help again.

Best regards,
Brad
The Happiness Box
www.thehappinessbox.co.uk

Rated 1 out of 5 stars

Using multi pack chocolate whichmsays…

Using multi pack chocolate which says not for resale plus company has no contact number

September 2, 2024
Unprompted review
The Happiness Box logo

Reply from The Happiness Box

Hi Lisa,

Thank you for your feedback. We’re sorry to hear that your experience didn’t meet expectations. To clarify, we use multi-pack chocolates to give our customers the best value for money and to ensure we can fit more chocolate into each box. The wording on multi-pack packaging regarding selling items individually is a recommendation by the manufacturer, not a legal requirement.

Regarding our contact details, while we don’t have a phone number listed, we are always available via email and respond promptly to any inquiries. If you’d like to discuss this further, please feel free to reach out to us at contact@thehappinessbox.co.uk. We truly appreciate your feedback and are always here to improve.

Best wishes,
Brad
The Happiness Box
www.thehappinessbox.co.uk

Rated 5 out of 5 stars

User friendly website

User friendly website. Gift boxes amazing good value for money and lovely to personalise. Great gift.

August 28, 2024
The Happiness Box logo

Reply from The Happiness Box

Thank you so much for the wonderful review! We're delighted to hear that you found our website user-friendly and that you enjoyed the value and personalisation of our gift boxes. It’s great to know that the gift was well-received, and we truly appreciate your support. We look forward to helping you with more great gifts in the future!

Best wishes,
Brad
The Happiness Box
www.thehappinessbox.co.uk

Rated 5 out of 5 stars

Would recommend and use again

Simple ordering process and gift enjoyed by recipient. The only comment is to say that the recipient did not initially see the greeting until the box was fully opened as it was taped on the inside.

August 27, 2024
The Happiness Box logo

Reply from The Happiness Box

Thank you so much for the 5-star review, Jane! We’re thrilled to hear that the ordering process was simple and that the recipient enjoyed the gift. We really appreciate your feedback about the greeting placement—this is something we’ll definitely take into consideration for future orders to ensure it's more visible right away. Thanks again for your recommendation, and we look forward to serving you again soon.

Best wishes,
Brad
The Happiness Box
www.thehappinessbox.co.uk

Rated 5 out of 5 stars

Perfect letterbox gifts

I’ve ordered from this company before,their customer service is absolutely amazing.
Their letterbox gifts are beautiful and so well priced n presented and really quirky.
Will be ordering from them again
Thankyou so much 😊

August 6, 2024
The Happiness Box logo

Reply from The Happiness Box

Thank you so much for your lovely 5-star review, Jill! 😊 We're thrilled to hear that you've had a great experience with us and that you find our letterbox gifts beautiful and quirky! It means the world to us that our customer service and presentation left a positive impression. We can't wait to help you with your next order! Thank you for choosing The Happiness Box again!

Best wishes,
Brad
The Happiness Box
www.thehappinessbox.co.uk

Rated 5 out of 5 stars

Delivered on time

August 5, 2024
The Happiness Box logo

Reply from The Happiness Box

Thank you, Lynn! We're so glad to hear your order was delivered on time. Your satisfaction is our priority, and we're thrilled we could meet your expectations. If you ever need anything else, we're here for you!

Best regards,
Brad
The Happiness Box
www.thehappinessbox.co.uk

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