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Rated 5 out of 5 stars

Great service, quick delivery and extremely helpful when I needed an exchange because I had ordered the wrong size. Will definitely use again.

Company replied

Rated 5 out of 5 stars

Joe was a tremendous help in finding my daughter her climbing shoes. He was very patient and informative, assisting her in selecting the right pair. We spent over an hour and a half trying on more tha... See more

Company replied

Rated 5 out of 5 stars

Couldn't have asked for a better experience. Joe who was extremely helpful got me all set up trying out several harnesses until we found what worked best for me. Super chilled environment too will def... See more

Company replied

Rated 5 out of 5 stars

Had a great experience when purchasing climbing shoes. Staff were knowledgeable and helpful. This is not a place you would naturally find in your travels. Parking directions are supplied in their webs... See more

Company replied

Company details

  1. Outdoor Clothing and Equipment Shop

Written by the company

Our mission is simple: to provide tried, tested, trusted kit for adventurers and professionals. We sell a wide range of quality kit for rock climbing, rope access, stunt/tactical work and paddling.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

46 reviews

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Rated 5 out of 5 stars

All excellent

All excellent, as advertised. Also, they make an effort to minimize the environmental footprint of their packaging, which I really appreciate.

May 18, 2022
Hatt Equipment logo

Reply from Hatt Equipment

Thanks Andres! Great to have you on the Sandstone course and we're glad you're pleased with your new kit! 😊

Rated 5 out of 5 stars

Thoroughly Recommend

Great kit, great prices, great service. The website was well organized and made it easy to find what I needed and place my order.

Delivery was super quick too - will be ordering again!

September 6, 2021
Unprompted review
Hatt Equipment logo

Reply from Hatt Equipment

Thanks for the great feedback Levi! We hope you've had loads of opportunities to use your new kit!

Rated 5 out of 5 stars

Great pricing and quick delivery

Great pricing and quick delivery, arrived in nice recycled paper and card board and not lots of plastic!nice touch
Will certainly order again

August 30, 2021
Unprompted review
Hatt Equipment logo

Reply from Hatt Equipment

Thanks Tom, that's awesome to hear! We really appreciate your positive feedback :)

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