The Hay Shed Reviews 

269
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the hay and other products, noting their freshness, appealing smell, and green color, often highlighting that the hay is dust-free and long-stranded. This superior quality contributes to pet health, reduces waste, and ensures animals eagerly consume the products, including a wide variety of hay types, treats, and foraging mixes. The service is frequently described as excellent, with customers appreciating the ease of ordering, helpful website information, and user-friendly subscription options for convenience. Consumers consistently experience super fast and prompt delivery, with many orders arriving quickly and products always being well-packaged.

What people talk about most

Product

Customers had positive experiences with product, consistently praising the excellent quality of the hay,... See more

Quality

People report positive experiences with quality, consistently praising the excellent and faultless quality of... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising its speed and... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and the speed... See more

Service

Clients share positive opinions on service, consistently highlighting its excellence and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent customer service and care. Super fast at answering any queries. My 7 house bunnies love all the treats and found their favourite hay mix ,they can smell it before I’ve even opened the box... See more

Company replied

Rated 5 out of 5 stars

Decide to try Hay Shed after struggling to get my bunnies to eat the popular brands of hay available online and in pet shops. I ordered the meadow hay with a marigold and dandelion topper, and oat hay... See more

Company replied

Rated 5 out of 5 stars

As always excellent quality green wheat hay. Also meadow hay, smells sweet and fresh. Speedy delivery within 48hrs, from ordering on a Sunday afternoon. Thoroughly recommend The Hay Shed.

Rated 5 out of 5 stars

So I always use small businesses for my bunnie's hay and treats. I've ordered 'green' hay before from companies with varying degrees of success (some bales were more like straw) I heard about the hay... See more

Company replied


Company details

  1. Pet Store

Written by the company

Welcome to The Hay Shed! We have been producing the greenest grass for decades, which has been perfectly prepared for your pets. We grow, mow, dry and pack our premium hay, all from our family farm based in Northumberland. Great care is taken at every stage to ensure unbeatable quality and nutrient-dense hay for your small pets.


Contact info

4.8

Excellent

TrustScore 5 out of 5

269 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(269)

123 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company!

Always on time and great quality hay!

December 30, 2024
The Hay Shed logo

Reply from The Hay Shed

Thank you so much, we are so grateful for the review!

Rated 5 out of 5 stars

Happy Guinea Pigs .

First time ordering from Hay Shed .My guinea pigs went mad for the Timothy Hay ..So green and fragrant .They won't stop eating it .Used other companies before but this is by far the freshest and best quality.

December 31, 2024
Unprompted review
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Reply from The Hay Shed

Thank you so much! We are so pleased your piggies love our timothy hay!

Rated 5 out of 5 stars

Consistent, dust free, hay range.

Have been using The Hay Shed hay for some time now and the standard has been very consistent and best of all dust free. Always prompt delivery. We use it for our rabbits, guineas, tortoises and chinchillas. We also buy certain treats from them and the dandelion roots and every ones favourite.

December 17, 2024
Unprompted review
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Reply from The Hay Shed

Thanks for the review! We are so pleased all your animals love our hay and treats!

Rated 5 out of 5 stars

Timothy Hay 2.5kg

Fresh Timothy Hay, lovely long stems and Green in colour, I usually buy the 2.5kg and the rabbits enjoy it!

Always super quick dispatch and delivery.

Hope in the future that hay could be compressed into smaller boxes or loose bales.

December 9, 2024
Unprompted review
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Reply from The Hay Shed

Thank you for your kind review, we are so pleased you love The Hay Shed! Compressed bales are being looked into so watch this space!

Rated 5 out of 5 stars

fantastic quality hay

Ordered a 5kg box of Timothy hay and a hay buffet.
My bunnies are very fussy and stuck with the Timothy.
Lovely long stems, really green hay. They ate the box quicker than other brands.
Hope a way for the hay to be a bit more compressed in future to make smaller sized boxes.
Second box arrived and the same excellent quality as the first!

December 6, 2024
Unprompted review
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Reply from The Hay Shed

Thank you so much for your kind review! We are looking into compressed bales so watch this space.

Rated 2 out of 5 stars

hay not good

delivery was brilliant but the hay was not good. there was so much brown in the hay i would not feed it to my guinea pigs. it went in the recycle bin. waste of money. i was going to buy the timothy hay until i saw inside the box i received. i got a message from the hay shed saying i could have another box of hay to get in touch with their customer service which i did a week later still waiting for a reply.

December 3, 2024
Unprompted review
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Reply from The Hay Shed

Thank you for your review, Jamie! This is unusual and not the usual high-quality hay standard we aim to produce. Please email our team on hello@thehayshed.co.uk as we would love to send you another box to ensure you get the best quality product.

Rated 5 out of 5 stars

Great service and tasty hay

Great service. Our rabbits really enjoyed the Hay Buffet Box and once they'd picked their favourite we've been ordering big boxes ever since.

Plus, for us humans, there's zero plastic. Big win.

December 1, 2024
Unprompted review
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Reply from The Hay Shed

Thank you, James! So pleased they loved the Hay Buffet and found a hay they really love!

Rated 5 out of 5 stars

Amazing quality hay

Amazing quality hay! Good pricing for what you get!!!

November 15, 2024
Unprompted review
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Reply from The Hay Shed

Thanks for the five stars, Ella!

Rated 5 out of 5 stars

My fab 4 bunnies love the timothy hay

My fab 4 bunnies love the timothy hay, beautifully fresh, such long strands and minimal dust left at the bottom of the box.

November 18, 2024
Unprompted review
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Reply from The Hay Shed

So pleased your buns love the timothy hay, Emma!

Rated 5 out of 5 stars

Great quality hay, fab prices & the buns LOVE it ♡

Found these guys at The National Rabbit Festival and got their £7 deal which was 2 sample bags of hay and 2 packs of treats. A bargain! My buns love the green wheat hay and rye grass hay. I’ve ordered 2.5kg boxes of each since the festival and will continue to buy! :)

November 7, 2024
Unprompted review
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Reply from The Hay Shed

Thank you so much, Olivia! So pleased you found a hay your pets love!

Rated 5 out of 5 stars

Best Hay Ever

Was given a hay taster tray at the National Rabbit Festival and our rabbits loved both types so much that we’ve now ordered 25kg of Meadow and Timothy hay. The hay smells so good, it’s really fresh and in big pieces, and we have the biggest and best rabbit poops ever!! Customer service was excellent, never getting hay from anywhere else ever again

November 5, 2024
Unprompted review
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Reply from The Hay Shed

Thank you so much, Kate! So pleased to hear your buns love our hay and they are producing beautiful golden poops!

Rated 5 out of 5 stars

Super quick delivery & the quality of…

Super quick delivery & the quality of the hay is absolutely stunning! Best hay range I’ve ever purchased! My buns absolutely love it thank you! You have a new long term customer here.’it speaks for itself x

November 1, 2024
Unprompted review
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Reply from The Hay Shed

Thank you so much, Sophie! Really appreciate it!

Rated 5 out of 5 stars

Quick Fab Hay!

Quick delivery, boxed really well and the hay is fantastic quality!

October 28, 2024
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Reply from The Hay Shed

Thank you so much for your kind review, Tash!

Rated 5 out of 5 stars

Met the team at the rabbit festival…

Met the team at the rabbit festival this year. Bought the bargain £7 trial pack and my buns fell in love with the wheat hay! So Cronchy with lots of wheat heads, the buns can’t get enough. I’ve bought 2 big boxes for my buns and our boarding bunnies (wheeksandwigglesnorfolk) with a great discount code. Thanks guys 🩷🐰

October 28, 2024
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Reply from The Hay Shed

So pleased you loved our trial offer, Lisa! Thank you so much for your kind review!

Rated 5 out of 5 stars

Great fresh quality

Great quality & fast shipment, my rabbits love the oat hay and wheat grass hay the most :)

October 31, 2024
Unprompted review
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Reply from The Hay Shed

So pleased your buns love the Oat and Green Wheat Hay, Tracey. Thank you so much for your kind review!

Rated 5 out of 5 stars

6 years and finally "Golden" poo!

First saw The Hay Shed at the National Rabbit Festival this year and I bought a small bag of their green wheat hay. My rabbit loved it so I bought a 5kg box. He's 6 years old and has always struggled with GI stasis and has always had small and dark poo. Finally, he has the famous "Golden" poo! And it looks like it's here to stay! Thank you Hay Shed!

October 30, 2024
Unprompted review
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Reply from The Hay Shed

Thank you so much for your kind review, Emily! So pleased your buns love the hay and that they have got some nice healthy poops too!

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