The Healthy Pet Club Reviews 

1,297
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

Absolute con - do not get tangled up with this business. I cancelled my membership - 14 months in so way past the 12 month minimum. I cancelled it because I couldn’t get an appointment as the loca... See more

Rated 1 out of 5 stars

A con. It may be the actual vet practice (Bridge veterinary practice Wroxham) as opposed to healthy pet club but even so this is awful. Supposed to contact users each month to let them know that the t... See more

Rated 1 out of 5 stars

Absolute nightmare. It is impossible to cancel this membership. I've spent ages on hold and no one ever picks up the phone or replies to emails. I'm reporting them to Trading Standards for these trap-... See more

Rated 5 out of 5 stars

The healthy pet club has been good value for money, we get our monthly nurse visit, our vet visits when needed and all of our flea and worm meds sorted simply and easily, the nail clipping has been... See more

Company replied

Company details

  1. Veterinarian

Written by the company

Caring for your pet can be expensive, but by joining The Healthy Pet Club, you could enjoy a range of benefits which are designed to save you money. Our healthcare plans are a cost-effective way to provide your pet with the best possible care.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

1K reviews

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2.4

All reviews

(1,297)

6 reviews in the last 12 months

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Rated 5 out of 5 stars

Joined the healthy pet club

Joined the healthy pet club - I’ve been able to get my dog revaccinated (had to start the process again), have had a check up and have had all of his flea and worming treatment included. Rather than facing a huge bill, I pay a small monthly amount which works out so much cheaper. Very pleased!

April 11, 2022
Unprompted review
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Reply from The Healthy Pet Club

Thank you.

Rated 5 out of 5 stars

Mirabelle visited the practice for her…

Mirabelle visited the practice for her second jab. She had a lovely time sniffing and wandering around the clinic whilst Jess was busy writing the notes.

April 6, 2022
Unprompted review
The Healthy Pet Club logo

Reply from The Healthy Pet Club

Glad Mirabelle enjoyed her visit to us.

Rated 5 out of 5 stars

Highly Recommend

Very helpful in person and over the phone. Very easy to book appointments and answer any questions. I am extremely happy with the service!

April 6, 2022
Unprompted review
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Reply from The Healthy Pet Club

Thank you.

Rated 5 out of 5 stars

A complementary addition to your insurance

A complementary addition to your pet insurance to care for your babies in the event of all eventualities.
Extremely helpful caring staff in Tilehurst Reading, and would strongly recommend. Selina & Bennu x

April 6, 2022
Unprompted review
The Healthy Pet Club logo

Reply from The Healthy Pet Club

Thank you for your comments.

Rated 5 out of 5 stars

I have both my dogs in the healthy pet…

I have both my dogs in the healthy pet club, and I’ve already saved lots of money which is good in these times of rising prices, and my dogs are benefiting form regular check ups, boosters and worm n flea treatments, the service has been great

April 6, 2022
Unprompted review
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Reply from The Healthy Pet Club

Thank you.

Rated 5 out of 5 stars

Great club worth every penny

Now that my dog is old it is a great package to have help with medication discounts and keep up with vaccinations. Well worth the money. Highly recommend.

April 6, 2022
Unprompted review
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Reply from The Healthy Pet Club

Thank you.

Rated 5 out of 5 stars

Service is amazing

Service is amazing, you get more in membership plan then would need to pay separate. I am very happy that I chose vet plan.

April 6, 2022
Unprompted review
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Reply from The Healthy Pet Club

Thank you and welcome to the Healthy Pet Club.

Rated 1 out of 5 stars

Buyer Beware

You should not join this scheme unless you are absolutely sure you will not have to cancel within the first 12 months. If you do they will tally up all the discounts you received from your vet on consultations and treatments, the price of every pill dispensed and every vaccination given. They will send you a bill less the premiums you have already paid. This is in the small print that no one ever reads. On reflection given that the scheme operator is making a handsome profit and I assume that the vet is taking a share of your premium as well then, if you can afford to take the risk, you are probably on average better off not joining this club and paying your bills direct to the vet. I think the veterinary industry is becoming anticompetitive with industry consolidation, insurance premiums spiralling and prices spiralling. The way these pet clubs are run is symptomatic of the industry in general.

March 26, 2022
Unprompted review
The Healthy Pet Club logo

Reply from The Healthy Pet Club

In reply to your comments, the Terms and Conditions of the scheme are included in the Welcome Letter received when joining the Healthy Pet Club. We are sorry if you were not aware that it is a 12 months membership and all benefits of the scheme form part of that membership.
We take all comments seriously, and they will be forwarded for feedback to the relevant person.

Rated 3 out of 5 stars

Confused!

The scheme in terms of benefits is fine, but it isn't clear how to order food etc. to get the discount and check records. Can it be done online? I had to make a telephone call, then collect from my local surgery, who didn't have the correct type in stock, so ended up buying elsewhere.
So I remain confused as to how to access my 'account'!

March 26, 2022
Unprompted review
The Healthy Pet Club logo

Reply from The Healthy Pet Club

Thank you for your comment. All food and anything to do with the benefits of the scheme should be ordered through your practice. I hope this explains for you.

Rated 5 out of 5 stars

So far so good

So far so good . Everything explained by the Vet and receptionists . Free vaccines and free sample for puppy kibble.

March 22, 2022
Unprompted review
The Healthy Pet Club logo

Reply from The Healthy Pet Club

Thank you and enjoy being part of the Healthy Pet Club.

Rated 5 out of 5 stars

A great service and money saver.

Signed up for this when we got our pet puppy and started saving money straight away on consultation and medicines. Really easy to join and our vet took care of everything. Great that you can have free nail clipping anytime and see a vet nurse very six months. The benefits are much better than paying for vets services up front and it definitely saves money. Highly recommend.

March 21, 2022
Unprompted review
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Reply from The Healthy Pet Club

Thank you and enjoy being a member.

Rated 5 out of 5 stars

Reassurance and peace of mind

The monthly healthy pet club is the best option for Roxanne (my french bulldog). She is elderly - 11 years and so expensive insurance is out of the question. At least this monthly Healthy Pet Club gives me the peace of mind that she has her injection boosters, her flea and worm treatments and two check ups.

March 21, 2022
Unprompted review
The Healthy Pet Club logo

Reply from The Healthy Pet Club

Thank you.

Rated 5 out of 5 stars

Really pleased with the information…

Really pleased with the information received about the Healthy Pet Club and impressed by the vets I’ve seen for Teddy’s initial health check and vaccinations. Nice surprise when I received Teddy’s puppy pack too.

March 21, 2022
Unprompted review
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Reply from The Healthy Pet Club

Welcome to the Healthy Pet Club Teddy!

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