The Hearing People Reviews 

4,324
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Joby was very patient with my elderly and difficult grandmother when he came for a home visit to remove ear wax and perform a hearing test. He allowed her to have cigarette breaks and attempted multip... See more

Company replied

Rated 5 out of 5 stars

Pranash James dealt with my elderly mother's hearing test and hearing aid fitting in a very friendly, caring, attentive and efficient manner. It was first class treatment with a smile which made her f... See more

Company replied

Rated 5 out of 5 stars

The whole testing and fitting process was explained and carried out in a professional manner, in easily understood terms, with additional information given when necessary. After less than an hour I w... See more

Company replied

Rated 5 out of 5 stars

The audiologist that supported my mum was amazing. Firstly, the case was not clear cut and my mum had been experiencing extreme pain in her ears for many months. The audiologist was patient and... See more

Company replied

Company details

  1. Hearing Aid Store

Written by the company

We’re The Hearing People, and hearing is all we do. We keep hearing care simple and human, so it’s easy for everyone to access. Hearing brings joy into everyday life, and everyone deserves to tune into more of those special soundwaves. We deliver both NHS‑funded and private hearing care, with the same level of expertise, warmth and attention for every patient, every time. The Hearing People is a trading name of Audiological Science Ltd.


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4.9

Excellent

TrustScore 5 out of 5

4K reviews

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4.9

All reviews

(4,324)

1,728 reviews in the last 12 months

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Rated 5 out of 5 stars

Advice given clearly.

Testing efficiently performed. Advice given was very believable -- particularly in cautioning me about the limitation of the Oticon zeal in dealing with profound high frequency loss. I am of course in favour of the relatively low price compared to competitors.

June 10, 2026
The Hearing People logo

Reply from The Hearing People

Hi Stephen, thank you so much for taking the time to share your feedback. We’re truly delighted to hear that the testing was carried out efficiently, that the advice felt honest and trustworthy, and that you appreciated both the value and the clear explanation of the hearing aid options.

Helping people experience the best hearing possible is exactly what we’re here for! If you ever need any support or aftercare, our team is always happy to help. You can email us at info@audiologicalscience.co.uk or give us a call on 0800 228 9019.

Rated 5 out of 5 stars

Prince explained everything very…

Prince explained everything very clearly. When I left a question msg Prince rang me back promptly. Very happy with my new hearing aids. Thank you

June 13, 2026
Unprompted review
The Hearing People logo

Reply from The Hearing People

Hi, thank you so much for taking the time to share your feedback. We’re truly delighted to hear that Prince explained everything so clearly, returned your call promptly, and that you are very happy with your new hearing aids.

Helping people experience the best hearing possible is exactly what we’re here for! If you ever need any support or aftercare, our team is always happy to help. You can email us at info@audiologicalscience.co.uk or give us a call on 0800 228 9019.

Rated 5 out of 5 stars

Very helpful and polite fully…

Very helpful and polite fully recommended

June 15, 2026
Unprompted review
The Hearing People logo

Reply from The Hearing People

Hi Sharon, thank you so much for taking the time to share your feedback. We’re truly delighted to hear that you found the service very helpful and polite, and would fully recommend it to others.

Helping people experience the best hearing possible is exactly what we’re here for! If you ever need any support or aftercare, our team is always happy to help. You can email us at info@audiologicalscience.co.uk or give us a call on 0800 228 9019.

Rated 5 out of 5 stars

Excellent hearing aid experience

Hearing test was thorough and the results were explained very clearly. The hearing aids were demonstrated and fitted very carefully before adjusting them to match my requirements. As a test my wife was asked to speak and the clarity of my hearing was brilliant. I was then shown how to manage the hearing aids using an app on my phone. There was no sales pressure but I was totally convinced by the experience so decided it was money well spent.

June 15, 2026
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Reply from The Hearing People

Hi Dennis, thank you so much for taking the time to share your feedback. We’re truly delighted to hear that your hearing test was thorough, the results were explained so clearly, and that you felt fully supported with the fitting, adjustments and phone app before deciding to go ahead.

Helping people experience the best hearing possible is exactly what we’re here for! If you ever need any support or aftercare, our team is always happy to help. You can email us at info@audiologicalscience.co.uk or give us a call on 0800 228 9019.

Rated 5 out of 5 stars

The service was very good and…

The service was very good and professional. Thank you so much.

June 11, 2026
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Reply from The Hearing People

Hi, thank you so much for taking the time to share your feedback. We’re truly delighted to hear that you found the service very good and professional.

Helping people experience the best hearing possible is exactly what we’re here for! If you ever need any support or aftercare, our team is always happy to help. You can email us at info@audiologicalscience.co.uk or give us a call on 0800 228 9019.

Rated 5 out of 5 stars

Absolutely brilliant very kind and explained very well.

Absolutely brilliant very kind and caring.
Excellent treatment and my husband is now able to hear better than he has done for years. Thankyou it makes such a difference to our every day lives. We have been back to Specsavers many times but we were told that nothing else could be done. My husband has been diagnosed with early onset dementia because of the fact he could not hear.
With grateful thanks to Raj.

June 15, 2026
Unprompted review
The Hearing People logo

Reply from The Hearing People

Hi Joan, thank you so much for taking the time to share your feedback. We’re truly delighted to hear that Raj’s kind and caring support has made such a meaningful difference to your husband’s hearing and to your everyday lives together.

Helping people experience the best hearing possible is exactly what we’re here for! If you ever need any support or aftercare, our team is always happy to help. You can email us at info@audiologicalscience.co.uk or give us a call on 0800 228 9019.

Rated 5 out of 5 stars

Prompt professional service.

Prompt professional service.
Very helpful with excellent advice.

June 15, 2026
Unprompted review
The Hearing People logo

Reply from The Hearing People

Hi Kevin, thank you so much for taking the time to share your feedback. We’re truly delighted to hear that you received prompt, professional service along with such helpful advice.

Helping people experience the best hearing possible is exactly what we’re here for! If you ever need any support or aftercare, our team is always happy to help. You can email us at info@audiologicalscience.co.uk or give us a call on 0800 228 9019.

Rated 5 out of 5 stars

Very knowledgeable guy

Very knowledgeable guy, really friendly, and not a hard sell. Everything made sense and Prince made the process easy 👍

June 15, 2026
Unprompted review
The Hearing People logo

Reply from The Hearing People

Hi, thank you so much for taking the time to share your feedback. We’re truly delighted to hear that Prince was knowledgeable, friendly and never pushy, and that he made the whole process feel easy and clear for you.

Helping people experience the best hearing possible is exactly what we’re here for! If you ever need any support or aftercare, our team is always happy to help. You can email us at info@audiologicalscience.co.uk or give us a call on 0800 228 9019.

Rated 5 out of 5 stars

Giuseppe is an asset to the company…

Giuseppe is an asset to the company very profession great

June 11, 2026
Unprompted review
The Hearing People logo

Reply from The Hearing People

Hi, thank you so much for taking the time to share your feedback. We’re truly delighted to hear that Giuseppe made such a positive impression with his professional approach and service.

Helping people experience the best hearing possible is exactly what we’re here for! If you ever need any support or aftercare, our team is always happy to help. You can email us at info@audiologicalscience.co.uk or give us a call on 0800 228 9019.

Rated 5 out of 5 stars

The hearing test was undertaken in a…

The hearing test was undertaken in a very relaxed atmosphere with an appropriate explanation of what was to happen. After the test I was shown a screen display of the results and told where my hearing was defective. I was pleasantly surprised that the recommendation of hearing aids was fulfilled immediately rather than having to return for another fitting appointment. An excellence service.

June 9, 2026
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Reply from The Hearing People

Hi, thank you so much for taking the time to share your feedback. We’re truly delighted to hear that the hearing test was carried out in such a relaxed and informative way, and that you were pleasantly surprised to receive your hearing aids straight away rather than needing a further appointment.

Helping people experience the best hearing possible is exactly what we’re here for! If you ever need any support or aftercare, our team is always happy to help. You can email us at info@audiologicalscience.co.uk or give us a call on 0800 228 9019.

Rated 5 out of 5 stars

Great to be able to hear again

The Audiologist took time to explain to me the procedures to check on my hearing loss and was very thorough. She helped download the App onto my phone and explained how I could change the settings.
She also showed me how to change the batteries and clean the aids. I am really pleased to be able to hear again.

June 12, 2026
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Reply from The Hearing People

Hi Sybil, thank you so much for taking the time to share your feedback. We’re truly delighted to hear that the audiologist took the time to explain everything thoroughly, helped set up the app on your phone, and showed you how to care for your hearing aids. We’re especially pleased to hear that you are really pleased to be able to hear again.

Helping people experience the best hearing possible is exactly what we’re here for! If you ever need any support or aftercare, our team is always happy to help. You can email us at info@audiologicalscience.co.uk or give us a call on 0800 228 9019.

Rated 5 out of 5 stars

I had an excellent experience with my…

I had an excellent experience with my audiologist, Harisanker. From the very first appointment, Harisanker was professional, knowledgeable, and genuinely attentive to my concerns. He took the time to thoroughly explain my hearing assessment results and answered all of my questions in a clear and patient manner.
What stood out most was his compassionate approach and commitment to finding the best solution for my needs. I never felt rushed, and he made sure I was comfortable and confident throughout the entire process. Thanks to his expertise and support, my hearing has improved significantly, and my overall quality of life has benefited as a result.
I highly recommend Harisanker to anyone seeking exceptional hearing care. His professionalism, kindness, and dedication to his patients are truly outstanding.

June 12, 2026
Unprompted review
The Hearing People logo

Reply from The Hearing People

Hi Susan, thank you so much for taking the time to share your feedback. We’re truly delighted to hear that Harisanker provided such professional, knowledgeable and compassionate care, and that his support has made such a meaningful difference to both your hearing and your quality of life.

Helping people experience the best hearing possible is exactly what we’re here for! If you ever need any support or aftercare, our team is always happy to help. You can email us at info@audiologicalscience.co.uk or give us a call on 0800 228 9019.

Rated 5 out of 5 stars

The audiologist was so helpful and…

The audiologist was so helpful and explained well.

June 10, 2026
The Hearing People logo

Reply from The Hearing People

Hi Maureen, thank you so much for taking the time to share your feedback. We’re truly delighted to hear that the audiologist was so helpful and explained everything clearly.

Helping people experience the best hearing possible is exactly what we’re here for! If you ever need any support or aftercare, our team is always happy to help. You can email us at info@audiologicalscience.co.uk or give us a call on 0800 228 9019.

Rated 5 out of 5 stars

Professional

Very professional Audiologist who explained everything.

June 10, 2026
The Hearing People logo

Reply from The Hearing People

Hi Bergots, thank you so much for taking the time to share your feedback. We’re truly delighted to hear that you found the audiologist very professional and that everything was explained so clearly throughout your appointment.

Helping people experience the best hearing possible is exactly what we’re here for! If you ever need any support or aftercare, our team is always happy to help. You can email us at info@audiologicalscience.co.uk or give us a call on 0800 228 9019.

Rated 5 out of 5 stars

Prince is very professional

Prince is very professional, seen on time, explained everything very well.

June 12, 2026
Unprompted review
The Hearing People logo

Reply from The Hearing People

Hi Brenda, thank you so much for taking the time to share your feedback. We’re truly delighted to hear that Prince was very professional, saw you on time, and explained everything so well.

Helping people experience the best hearing possible is exactly what we’re here for! If you ever need any support or aftercare, our team is always happy to help. You can email us at info@audiologicalscience.co.uk or give us a call on 0800 228 9019.

Rated 5 out of 5 stars

Very helpful lady ghitu

Very helpful lady ghitu, new aids provided , and explained very clearly how they work, much better than the old ones. The most clearcut audiologist I have come across

June 11, 2026
The Hearing People logo

Reply from The Hearing People

Hi Vaughan, thank you so much for taking the time to share your feedback. We’re truly delighted to hear that Geethu provided you with new hearing aids, explained everything so clearly, and that they are working much better than your previous ones.

Helping people experience the best hearing possible is exactly what we’re here for! If you ever need any support or aftercare, our team is always happy to help. You can email us at info@audiologicalscience.co.uk or give us a call on 0800 228 9019.

Rated 4 out of 5 stars

Very well explained by Prince

Very well explained by Prince

June 12, 2026
Unprompted review
The Hearing People logo

Reply from The Hearing People

Hi Alan, thank you so much for taking the time to share your feedback. We’re truly delighted to hear that Prince explained everything so clearly during your appointment.

Helping people experience the best hearing possible is exactly what we’re here for! If you ever need any support or aftercare, our team is always happy to help. You can email us at info@audiologicalscience.co.uk or give us a call on 0800 228 9019.

Rated 5 out of 5 stars

Easy to deal with and a very competitive price. Very happy.

Very easy to deal with. Very knowledgeable and all at a great price. Very happy.

June 12, 2026
The Hearing People logo

Reply from The Hearing People

Hi Cliff, thank you so much for taking the time to share your feedback. We’re truly delighted to hear that you found the whole process easy, knowledgeable and good value, and that you were so happy with the service.

Helping people experience the best hearing possible is exactly what we’re here for! If you ever need any support or aftercare, our team is always happy to help. You can email us at info@audiologicalscience.co.uk or give us a call on 0800 228 9019.

Rated 5 out of 5 stars

Hats off to audiological science

It was my first appt and i was very concerned , The audiologist was excellent, very calming and understanding. He made me feel very relaxed and explained everything and the subsequent test results with a calm and knowledgeable demeanour.
He was a credit to the organization and deserves the greatest of praise.

June 11, 2026
Unprompted review
The Hearing People logo

Reply from The Hearing People

Hi Allan, thank you so much for taking the time to share your feedback. We’re truly delighted to hear that your first appointment felt so calm and reassuring, and that the audiologist helped you feel relaxed while clearly explaining everything and your test results.

Helping people experience the best hearing possible is exactly what we’re here for! If you ever need any support or aftercare, our team is always happy to help. You can email us at info@audiologicalscience.co.uk or give us a call on 0800 228 9019.

Rated 5 out of 5 stars

hearing aids fitted today

hearing aids fitted today
After many years of failing hearing I now have a pair of small digital hearing aids I can control from my phone.

June 11, 2026
The Hearing People logo

Reply from The Hearing People

Hi, thank you so much for taking the time to share your feedback. We’re truly delighted to hear that after many years of hearing difficulties you now have digital hearing aids fitted and set up to work with your phone.

Helping people experience the best hearing possible is exactly what we’re here for! If you ever need any support or aftercare, our team is always happy to help. You can email us at info@audiologicalscience.co.uk or give us a call on 0800 228 9019.

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