The Herbalist Company Reviews 

76
TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

Products are good, sometimes it might arrive within a couple of days, however they will leave you to fear the worst if you still haven't received your order within a week. There is no delivery trackin... See more

Rated 1 out of 5 stars

I placed an order on 28 October and received an email stating the order is being processed, since then I haven't received anything about the order. Tried calling on all phone numbers online, there's n... See more

Rated 1 out of 5 stars

All reputable companies that sell CBD oil have a COA (Certificate of Analysis) posted at their website. This is a lab report from a 3rd party independent laboratory not affiliated with the SELLER. The... See more

Rated 5 out of 5 stars

Second time visiting this fantastic shop in Rochester, the CBD oil is by far the most pure, cleanest and effective oil we have ever had. Myself and my partner will be Regulars from now on, The custome... See more

Company details

  1. Herbalist

Information provided by various external sources

The Herbalist Company - CBD Shop. We stock a wide range of CBD oil drops, CBD vape juices, CBD sports recovery , CBD capsules , CBD Edibles and much more! all our products are lab tested, and made to a high quality. Herbalist Company products are "AWARD WINNING" since 2019-2020. Based on Rochester High Street, our vision is "To promote and help our community to engage in a healthy and happy lifestyle" We at The Herbalist Company are a collection of individuals that have come together to promote the health benefits of one of our planets most versatile plants. We are passionate about CBD and want to help you enhance your lifestyle. Your health, is your wealth.


Contact info

3.4

Average

TrustScore 3.5 out of 5

76 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(76)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent , I have been visiting the Rochester High…

I have been visiting the Rochester High St store monthly for a year now and have found their CBD oil and sweets life changing .
My sciatica and back pain is much reduced, I sleep better and have been able to continue working .
Alex was amazing today, he explained the new bottles and dosage very clearly . I felt very listened to me and was very happy with the discount I received due to the helpful points system .
I’m so glad this shop has opened as the CBD oil in other shops is nothing like the quality product I can get at the Herbalist .
I strongly suggest you give it a go

August 30, 2022
Unprompted review
Rated 1 out of 5 stars

THE HERBALIST DOES NOT PROVIDE A COA FOR THEIR PET CBD OIL

All reputable companies that sell CBD oil have a COA (Certificate of Analysis) posted at their website. This is a lab report from a 3rd party independent laboratory not affiliated with the SELLER. They scientifically analyze the contents of the product and present a breakdown of all the ingredients. They tell you what's in it and what is not. THC is a verified toxin for cats & dogs. The Herbalist claims "all of our CBD products contain no more than 0.2% of THC". Well that's easy enough to claim, but where's the proof? A COA will state unequivocally whether or not this is true, but The Herbalist offers NO COA. This is a red flag and usually means the company is dodgy. One contaminant specifically relevant to cannabis (CBD or THC) oils is the residual presence of toxic solvents used during the extraction procedure. Other contaminants are Heavy Metal Residue, Thickeners (e.g. Vitamin E Acetate), Various Oils Toxic to Animals, MCT Oil, Polyethylene Glycol (PEG), and Artificial Colors. A lab test and the COA for it would put to rest any fears about these contaminants in the Herbalist CBD oil. Until such COA is provided by them, it is best you protect your pet and avoid THE HERBALIST CBD OIL.

April 28, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic CBD oils

Fantastic CBD oils , one of the best iv tried by far!

Holland and Barrett’s CBD oil was rubbish , along with 4 others I tried.

Will definitely be buying more CBD oil soon!

February 18, 2022
Unprompted review
Rated 5 out of 5 stars

I regularly order the pet CBD

I regularly order the pet CBD oil for my dog to ensure her joints are healthy and also to help with her anxiety. I have no issue with the product itself as it is excellent for what I needed it for.

Apologies, I did misunderstand the email saying it had been processed.

November 22, 2021
Unprompted review
The Herbalist Company logo

Reply from The Herbalist Company

Hi Joe,

I've just had a look into this. Your order was placed on the Thursday, posted the next day via first class post, which was a Friday, and delivered today (Monday)

When we know that an item has been delivered, we then mark it as complete on our end which sends you an email to say it has been completed. I do however understand that maybe this email isn't clear enough and I will our team to update the email to make it clear.

Many thanks

The Herbalist Company

Rated 5 out of 5 stars

My Experience with this company is…

My Experience with this company is second to none. They are there specifically for your health and feel good needs.

I Suffer Mentally & Physically due to a severe Motorbike Crash. I've been on and off countless drugs and to make me feel better.
Luckily I got in touch with these and I have come off of morphine after 3 years of continuous use. Whether it is CBD OIL, CBD FLOWER/HERB. Give them a call and explain your problems. I feel so much better daily now its unbelievable.
Anything you are curious about. You honestly have to ring them and let them give you advice. They know everything they are talking about when it comes to Mental and Physical Repair.

Thank you Herbalist Company!! 5* Everything.

September 3, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing 🤩 products !!!!!!!!!!

I can’t recommend these guys enough so helpful and professional, they no there stuff !👌I’ve been using face creams for years now and I have never had one so good ever until I bought a CBD face cream it has cleared my skin completely and I swear by it, thanks guys I feel so much more confident Aswell ❤️I also bought strawberry 🍓 CBD lipbalm and yes 🙌 it’s another product I will stick with it leaves your lips glossy and tastes and smells amazing, thanks too bill for explaining to me in detail about the products 100% recommend this place thanks guys 🙏

June 30, 2021
Unprompted review
Rated 5 out of 5 stars

CBD Salmon oil

I have bought two products through this company, initially the 250mg salmon oil was not quite strong enough for my dog but definitely helped her arthritis so I’ve just purchased the 500mg which was delivered quickly and is definitely helping her as she’s much more Energetic and playful at 15 years old! Great product and will be back for more

April 4, 2021
Rated 5 out of 5 stars

Love it 😍

I've been buying this every month now and I love it it's helping me think more clearly and really helping with the anxiety disorders PTSD and servere back pain I got to the point where I couldn't be bothered to even try and do things anymore but since using this I'm getting off my bum and thinking if there's a will there's a way but obviously I still have bad bout's because every human does but this has changed my life 😊😍❤️😍💞, 🥰

March 21, 2021

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look