thehificat.com Reviews 447

Ordered Fiio RR11 with lot of skepticism, as i read few negative reviews. But I was amazed to get a smooth service. Received the product within 3 weeks. Customer service is good, and they kept me updated with delivery tracking. Thank you The Hificat.

We had an excellent experience with Hificat from start to finish.
The communication was spot on — just the right amount of emails, always useful, never overwhelming. Everything felt smooth and effortless.

The product was shipped directly from China with zero shipping fees, which was an amazing surprise. I received the tracking number immediately and could follow the delivery all the way to my mailbox. Truly simple, transparent and efficient.

I also really appreciate that their website is available in several languages and price options, and that it feels clear and straightforward without any pretentious marketing. Just honest information and a pleasant user experience.

Overall, a seamless buying process and a company I would happily recommend!

I was looking for an smsl headphone amp. I settled on the DS100 MQA CS43131 and searched for it online. I found thehificat and saw it was cheaper than everyone else and had great reviews. So I went ahead and bought it. The item arrived quicky even though it came from overseas. Great little amp and dac. Would definitely recommend this company.

Fast delivery to Germany. Everything was fine!

Great range of products at very competitive prices.

Easy ordering process with the goods delivered to Australia in just over a week.

Highly recommend store.

Fast and perfect delivery, i recommend the service.

Thanks from Italy

Exceptional service by Carmen from thehificat. I was in doubt when ordering an open box model (DX320) which was discontinued and not available world wide. Carmen clarified all my questions. The product reached me without hassle and I will always recommend thehificat.

I've bought a dunu titan s2 at a great price and received it in excellent condition and timing, really great for starting an audiophile hobby

I am very satisfied about the quality and the price of this USB type C cable, The seller is excellent, keep up the good work.

Good price and well done service.
Delivery faster than expected.

Nothing but praise for these Cats ;0)
Used this store for the first time recently and I'm impressed. Delivery was super quick, customer service excellent, and frequent tracking updates were really appreciated. The package arrived early and in perfect condition. Can't wait to use them again.

Great company! Fast shipping and optimal support, good

TheHiFiCat was easy to deal with, had the best price around and shipped really quickly once things were sorted out. I had a disconnect where they missed my order for some reason. I reached out and they shipped immediately and provided the shipping details.

It's all you can hope for to be honest. Mistakes happen, but as long as the store fixes the issue immediately without argument, all is well.

used merchandise. taped over authenticity code. also dac broken.

Wasn't sure about using a foreign company for supplying my IEM's but it turned out to be stress free and so easy. They kept me informed all through the process from start to end.

Thank you all at Hificat.

I'm from India, and I have ordered Fiio r11 radio on this website. They have charged only for the product and the shipping cost was taken care by Hificat itself even though it's international. I have received the product in 15 days without any problem. And the product was really good.

really solid choice if you want to want to start a budget audiophile hobby

My initial parcel was returned to sender, despite not 1 attempt to make delivery. The seller tried to make me pay a redelivery fee, even though I mentioned that there were no issues with the initial address on the order. After the parcel was returned to the seller's local warehouse, the parcel was not shipped out for weeks and the seller kept telling me every time I followed up for a tracking number that it would only be a few more days. Eventually I bought from another store due to delays and returned the item. It then took another 2 weeks for the refund to be processed. Do not buy from this seller.

Smooth experience on my last purchasing and also the 1st purchasing. Doesn’t like most of the other online seller, thehificat’s price includes tax which is very convenience for customer. Only one thing I’d like to ask for improvement is the time between order placement and shipping is too long. It took 7 days in my case ( Friday to next Friday, after I sent a query email). During that 7 days customer can’t see any progress online. It would be great to shorten the processing time or provide updates so that people knows their orders are not being forgotten. The product is authentic and I like it.

It’s been almost 3 weeks since I ordered and the item is still not even in Canada yet. This despite paying what I considered to be high shipping costs for what should be a very small and light package. Also tracking is poor. Will not order from HiFI Cat again.