Holiday Island Reviews 

93
•
TrustScore 1.5 out of 5

1.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 50 reviews, most reviewers were let down by their experience overall. Consumers frequently pointed out that the company failed to deliver the promised travel services, hotel accommodations, and scheduled sightseeing tours. People reported that communication channels were completely unreliable, explaining that phone calls consistently went unanswered and urgent emails were completely ignored. Some reviewers were not happy with the aggressive tactics of the sales team who actively rushed customers into signing long agreements. Reviewers also mentioned that large payments were demanded upfront, while promised visa assistance and refunds were subsequently denied after transactions. Additionally, individuals stated that landline numbers were frequently out of service and visiting offices yielded no results.

What people talk about most

Service

Reviewers highlight negative aspects of service, reporting widespread disappointment with unfulfilled... See more

Customer communications

Customers expressed deep frustration and dissatisfaction regarding customer communications due to widespread... See more

Payment

Consumers express dissatisfaction regarding payment experiences, reporting that sales approaches involve... See more

Price

Customers consistently note negative experiences with price, reporting that they paid large sums ranging from... See more

Staff

Users describe ambiguous interactions with staff, as experiences vary widely from aggressive sales tactics to... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I had to argue just to get my package, and their services were never delivered on time. Always make sure to get everything in writing because their verbal promises mean nothing. They rarely answer cal... See more

Rated 1 out of 5 stars

I had a really bad experience with their customer service. The sales team — especially Madam Aya and Raj — completely misled me into buying a package. They made several promises that turned out... See more

Rated 1 out of 5 stars

Anyone who got the money back please from these tour operator, please share your contact details. Looks so many are affected by this agency, need to go for legal. They even removed all of their google... See more

Rated 1 out of 5 stars

Hi, we had taken a turkey package. But they didnt give us the services as mentioned in package. The communication is only on email and they do not attend anyone on calls which is very disappointing. A... See more


Company details

  1. Travel Agency

Written by the company

We are a renowned tour company offering exceptional travel experiences, showcasing the world’s wonders through carefully curated itineraries and expert guides.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

93 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.4

All reviews

(93)

50 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Holiday Island Tours and Travels LLC is a LEGIT HUGE FRAUD AND SCAM!!!

Holiday Island Tours and Travels LLC is legit.... Yes, they are LEGIT PROFESSIONAL SCAMMERS, FRAUDSTERS AND CHEATERS!!!
The scheme of this company is they have a kiosk in groceries and asked people to fill up a raffle ticket for free.
Few days later, you will receive a call and message that you have won from that raffle draw.
And, to claim the prizes, you have to come to a hotel where an event is ongoing.
Aside for giving the prizes, they will offer you anniversary promo travel package which includes the travel ticket, hotel stay with breakfast voucher, full expensed-paid itinerary and visa processing, etc.
The package was well explained by their agents and they said it will be paid on installment plan for 12 months which is not true instead, it is a one time payment to your bank. They will even show you some photos, newspaper articles, phone messages to convince you they are legit.
By the time you plan your travel, they will disappear and not respond to your emails and calls. They will do all their rotten delaying tactics.
If ever they replied or give you a call, they will never ever give you clear confirmation for your planned travel.

July 1, 2024
Unprompted review
Holiday Island logo

Reply from Holiday Island

Thank you for sharing your feedback regarding your experience with Holiday Island Tours and Travels LLC. We take all customer feedback seriously and strive to provide the best possible service to all our clients.

After a thorough review of our records, we have found no record of any transaction or interaction that matches the details provided in your review. Additionally, we used Trustpilot's request information feature to ask for proof of purchase or any other relevant details that could help us investigate your claims further. Unfortunately, we have not received a response from you.

We are committed to resolving any genuine issues our customers may face and would like to address your concerns promptly. Please provide us with your booking reference number or any other relevant documentation so that we can assist you appropriately.

We pride ourselves on maintaining high standards of service and transparency, and we find it deeply concerning when we receive feedback suggesting otherwise. If you have any valid concerns, we urge you to contact us, so that we can resolve this matter to your satisfaction.

Please be aware that making false statements that damage the reputation of our company can have serious legal consequences. Defamation, whether in the form of online reviews or other public statements, is a serious offense under UAE law and can lead to significant penalties. We encourage you to provide the necessary information to substantiate your claims so we can address them appropriately.

We look forward to hearing from you and resolving any issues you may have experienced.

Rated 5 out of 5 stars

Thoroughly recommended

We booked an apartment through Holiday Island, and were extremely happy with the service they offered and the accommodation was beyond expectations, and it’s not often you can say that!

June 26, 2024
Unprompted review
Rated 5 out of 5 stars

Our family's trip to Disney World was…

Our family's trip to Disney World was made easy and enjoyable. They handled all the bookings, including fast passes and dining reservations. We were able to make the most of our time at the parks without worrying about logistics. It was a stress-free vacation, and the kids had the time of their lives!

July 8, 2024
Rated 5 out of 5 stars

I had an incredible experience on my…

I had an incredible experience on my recent trip to Australia. They planned an action-packed itinerary that included snorkeling in the Great Barrier Reef, exploring the Out back, and sightseeing in Sydney. The accommodations were excellent, and the guides were friendly and knowledgeable. It was an unforgettable adventure.

July 12, 2024
Rated 1 out of 5 stars

Scammers… they take your money and…

Scammers… they take your money and provide you with no service whatsoever. And then when you leave reviews warning others about them, they try to take down your review. Do not fall for their offers or “prizes”, etc. They are all scams.

February 9, 2024
Unprompted review
Rated 1 out of 5 stars

Scam

They want your money. The scenario is same. Cheap gifts and voucher for a travel which will never happen. Why on earth they can do this freely in Dubai!

June 9, 2024
Unprompted review
Rated 1 out of 5 stars

Scam Company, be away from them

They do the fraud, be away from them. I have lost thousands of dirham, working to file a case on them.

May 1, 2024
Unprompted review
Holiday Island logo

Reply from Holiday Island

Thank you for sharing your feedback. We take all concerns seriously and strive to address them comprehensively. However, it's crucial to highlight a few points regarding your review.

Posting anonymously also casts doubt on the validity of your claims. If you have a genuine issue, we urge you to come forward with your identity and provide evidence so we can address your concerns appropriately and legally.

Making unfounded accusations or labeling any company as fraudulent without concrete evidence can be defamatory under UAE law. According to Federal Decree-Law No. 31 of 2021 (UAE Penal Code), such actions can result in serious legal consequences.

Our commitment to transparency and high service standards remains unwavering. Please contact our customer service team directly with specific grievances, and we will work to resolve them fairly and effectively

Rated 1 out of 5 stars

It is truly a scam company

It is truly a scam company.
I am going through the same situation as the people explaining before me. I am still trying to get my package done. And this would be my last try. After this I am going to file a case against them and will invite everyone to join me to get our money back and keep more people safe from this scam company.

March 1, 2024
Unprompted review
Holiday Island logo

Reply from Holiday Island

Yet another anonymous review. It appears our competitors have ample free time with no actual good work to do. Thank you for sharing your feedback. We understand your concerns and appreciate your willingness to bring this matter to our attention. However, it's important to address a few critical points regarding your review.

Firstly, making accusations of fraud or labeling any company as a scam without substantial evidence can be considered defamatory under UAE law. According to Federal Decree-Law No. 31 of 2021 (UAE Penal Code), defamation, which involves making false statements that harm the reputation of another person or entity, is a criminal offense and can lead to serious legal consequences.

Additionally, your call to gather individuals to file a case against our company can be interpreted as inciting public action without legal grounds, which is punishable under UAE’s cybercrime laws. Federal Decree-Law No. 34 of 2021 on combatting cybercrimes states that using digital platforms to incite or provoke without proper justification can result in fines and imprisonment.

Moreover, posting such accusations anonymously raises questions about the credibility and authenticity of your claims. If you genuinely believe you have a legitimate issue, we encourage you to come forward with your real identity and provide concrete evidence so we can address your concerns appropriately and legally.

We are committed to maintaining transparency and upholding the highest standards of service. If you have specific grievances, please contact our customer service team directly so we can resolve them effectively. Your cooperation is essential in ensuring that any issues are handled properly and fairly.

Rated 1 out of 5 stars

Holiday island is a big big scam company

Holiday island is a scam company . My mistake I should check on internet their bad reviews before going there. They called for the rubbish gift. This is the big scam . They spread their vouchers to collect people contacts when they collect enough contacts then they call you won a price. They are playing and scamming uae people. We know no body can do scam in uae. But they are doing scam with innocent people of uae.

March 2, 2024
Unprompted review
Holiday Island logo

Reply from Holiday Island

Thank you for your feedback. We've carefully checked our records and found no evidence of your participation in our promotions under the provided name. This, along with multiple similar unsubstantiated reviews, leads us to question the authenticity of these claims.

We are committed to transparency and integrity. To address your concerns appropriately, we kindly request you share any proof or details of your experience. This will help us to investigate your claims thoroughly.

Rated 5 out of 5 stars

I joined on invitation

I joined on invitation. Offered me better rate than market. They offered me choice of flight the day and time. So took a halt flight, and visited 2 countries instead of 1. They assisted me for schenzen visa, because I had schenzen visa before, I got multiple entry visa this time. My experience with them has been great. A good point is that company is operating in uae. That is such a big thing cause you can't operate illegally in uae. I would only suggest one thing to others who have posted reviews here, try talking to company. They are very helpful.

January 8, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look