Holiday Island Reviews 

93
•
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, most reviewers were let down by their experience overall. Consumers frequently pointed out that the company failed to deliver the promised travel services, hotel accommodations, and scheduled sightseeing tours. People reported that communication channels were completely unreliable, explaining that phone calls consistently went unanswered and urgent emails were completely ignored. Some reviewers were not happy with the aggressive tactics of the sales team who actively rushed customers into signing long agreements. Reviewers also mentioned that large payments were demanded upfront, while promised visa assistance and refunds were subsequently denied after transactions. Additionally, individuals stated that landline numbers were frequently out of service and visiting offices yielded no results.

What people talk about most

Service

Reviewers highlight negative aspects of service, reporting widespread disappointment with unfulfilled... See more

Customer communications

Customers expressed deep frustration and dissatisfaction regarding customer communications due to widespread... See more

Payment

Consumers express dissatisfaction regarding payment experiences, reporting that sales approaches involve... See more

Price

Customers consistently note negative experiences with price, reporting that they paid large sums ranging from... See more

Staff

Users describe ambiguous interactions with staff, as experiences vary widely from aggressive sales tactics to... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I had to argue just to get my package, and their services were never delivered on time. Always make sure to get everything in writing because their verbal promises mean nothing. They rarely answer cal... See more

Rated 1 out of 5 stars

I had a really bad experience with their customer service. The sales team — especially Madam Aya and Raj — completely misled me into buying a package. They made several promises that turned out... See more

Rated 1 out of 5 stars

Anyone who got the money back please from these tour operator, please share your contact details. Looks so many are affected by this agency, need to go for legal. They even removed all of their google... See more

Rated 1 out of 5 stars

Hi, we had taken a turkey package. But they didnt give us the services as mentioned in package. The communication is only on email and they do not attend anyone on calls which is very disappointing. A... See more


Company details

  1. Travel Agency

Written by the company

We are a renowned tour company offering exceptional travel experiences, showcasing the world’s wonders through carefully curated itineraries and expert guides.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

93 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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1.4

All reviews

(93)

51 reviews in the last 12 months

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Rated 1 out of 5 stars

Holiday island company is scam and they…

Holiday island company is scam and they know how to missuse UAE law. Please Avoid this company and they also scammed me. How can we combined share our details so we can fight this company. Because they daily scam many people. We are alone nobody help us.

February 28, 2024
Unprompted review
Holiday Island logo

Reply from Holiday Island

Thank you for your feedback. We've carefully checked our records and found no evidence of your participation in our promotions under the provided name. This, along with multiple similar unsubstantiated reviews, leads us to question the authenticity of these claims.

We are committed to transparency and integrity. To address your concerns appropriately, we kindly request you share any proof or details of your experience. This will help us to investigate your claims thoroughly.

Rated 5 out of 5 stars

I had recently planned a trip with…

I had recently planned a trip with holiday island for turkey... everything was great... just bcoz they gave me an opportunity to customize own holiday...they freedom to choose my flight, my hotel, my local sightseeing...somehow some airline were expensive which was compair to cost of my package..which I can understand... but all together experience was amazing..

February 14, 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous Holiday

We have bought the Spain package our over all experience was awesome it's was a well arranged trip we Thank the team Holiday Island and looking forward for Turkey trip in this Summer trough your company Thank you Guys

November 14, 2023
Unprompted review
Rated 4 out of 5 stars

Holiday Island tours and travel

Hi This is genuine company ,yesterday i came from umrah , i was also got disturb after seeing some fake reviews but i have checked all documents trade license and all then i have booked my umrah .So i will recommend Holiday island

February 22, 2024
Unprompted review
Rated 5 out of 5 stars

I had good experience with holiday…

I had good experience with holiday island for my Greece trip, as well as I used so many staycation but I saw some negative reviews here but I don’t think so it’s true
But Thank you holiday island

January 9, 2024
Unprompted review
Rated 1 out of 5 stars

This is a scam company.

This is a scam company.
I had a bitter experience with them last October where i had received a similar phone call and whatsapp message saying that i have won a raffle draw worth 3 prizes similar to all the other victims in this page.

Me and my wife were actually planning on visiting Singapore for an exam purpose. So ive been in hunt for a good travel company.
They asked me to come to aloft hotel in dubai to collect my gift.. upon arrival a person took a our initial details and then escorted us to a hall were many others were being brainwashed to taking tour packages with this company.
The environment inside the hall was similar to the one mentioned below by one other victim in this thread where they played music in loud volume so that the other person would not hear the discussion happening in this table.
I happened to take 3 packages with them. But by god's grace i had paid only 1000 dhs as initial payment.
Now that the date is nearing for me to go to Singapore i had called them for the further proceedings and asked them to provide me with a provisional itinerary so that i have an informed decision before i make the final payment, they are asking me to make the whole payment and only then they would disclose with me the itinerary.
I have made up my mind to go legal with these scammers. In a safe place like dubai i pray that the officials take appropriate action against this scam company.

November 13, 2023
Unprompted review
Rated 1 out of 5 stars

Unpleasant experience

Having been called to collect the "gifts" they didn't have the ability to activate the same in 10 minutes.Their agents clearly mentioned it is a pre arranged gift which would be ready upon arrival. Contrary to this we had a unpleasant experience.

January 31, 2024
Unprompted review
Rated 1 out of 5 stars

Dear all

Dear all
Beware from holiday island scammers
I hope this message finds you well. I am writing to bring a concerning experience to your attention, and I believe it's crucial to share this information to prevent others from falling victim to a potential scam.

I recently received a call from Holiday Island Travels and Tours, where they claimed I had won a raffle draw, offering free gifts such as a dhow cruise and a 3-night international holiday. Upon visiting, the environment was overcrowded, and the music was excessively loud.

To my dismay, they coerced me into a 35-day holiday package, swiping my card for a substantial amount of aed 21,000. They assured me of a 12-month installment plan, but upon contacting my bank, I discovered an additional aed 3,600 in interest charges. Further investigation revealed a connection to a company with a different name, Kingsway Travel and Tours LLC, sharing identical staff.

I strongly advise against engaging with Holiday Island Travels and Tours or any associated entities. They appear to be engaging in deceptive practices and may pose a threat to unsuspecting individuals.

Please share this information with your network and consider reporting the incident to relevant authorities. Let's work together to protect others from falling victim to these potential scammers.

November 18, 2023
Unprompted review
Holiday Island logo

Reply from Holiday Island

Thank you for your feedback. We've carefully checked our records and found no evidence of your participation in our promotions under the provided name. This, along with multiple similar unsubstantiated reviews, leads us to question the authenticity of these claims.

We are committed to transparency and integrity. To address your concerns appropriately, we kindly request you share any proof or details of your experience. This will help us to investigate your claims thoroughly.

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