Overall, I rate it great but only because your agents worked hard to get the job done well. The specific technical data on the pieces you sell is lacking (specs as to dimensions). But photos were sent... See more
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See what reviewers are saying
The company reached out to me to ensure that I have the correct nozzle. That way would attach to the part. I was ordering prior to confirming the order. I was greatly appreciative of this as it saves... See more
Company replied
We ordered the Blue Ocean59” SPS 8819 59” shower panel and installed it ourselves last year. I couldn’t be happier with the unit, the multiple jets with varying angles do a great job covering head to... See more
Company replied
The product ordered was correct and delivered on time HOWEVER, the shipping cost for such a small item was astronomical. I think that shipping charges should be calculated on a weight and size scale... See more
Company replied
Company details
Written by the company
Our company was founded in 2006 and we dedicate to provide the best quality houseware including shower panels, range hoods, sinks, faucets, door handles and other home hardware with the diversity of sizes and styles, so you will be able to find the one that fits your need the most. We expand our business online and hope that the wide web will provide us the a greater opportunity to introduce everyone about our products, also, we will do our best to make sure you receive quality merchandise at a fair price with the highest level of customer satisfaction. We have put our greatest efforts on searching for the highest quality products with an affordable price and providing the best customer service to all our customers. We are just people like you who want to build our dream house, so we understand how important it is to have a comfortable house for you and your family. We have seen countless number of people putting much effort, time, and money on their house, but many are having a difficult time searching for the right product they would like and ending in frustration. Thus, our goal is to support our customers in achieving their goal and assist them in building their dream home with our great selections of excellent quality home hardware at the right price. We believe our reputation is based on our customer's satisfaction, and we are concern about our reputation through customer's satisfaction! We surely do! Please visit our store often, as we will update you with more and more of our products online with affordable prices.
Contact info
8112 Winston Street, V5A 2H5, Burnaby, B.C., Canada
- 604-998-7485
- thehomebudget.ca
4.6
Excellent
78 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from The Home Budget Houseware Inc.
Thank you for your thoughtful feedback! We truly appreciate it and look forward to serving you again soon!
Quick service for a hard to find part.
November 2, 2024
Reply from The Home Budget Houseware Inc.
We’re grateful for your kind feedback and can’t wait to serve you again.
I bought online
I bought online, I called to see if this is the one was right for my shower replacement. The gentleman was sooo helpful and explained it to all my questions. And when the email said it was delivered I called he tracked down and it was delivered the next day. Loved the service. Thank you.
October 9, 2024
Reply from The Home Budget Houseware Inc.
Thank you for your kind words! We’re glad our team could assist you and ensure your order was delivered promptly. We look forward to serving you again
Crazy shipping costs
The product ordered was correct and delivered on time HOWEVER, the shipping cost for such a small item was astronomical.
I think that shipping charges should be calculated on a weight and size scale ( NOT STANDARD FOR UNDER A CERTAIN VALUE)
The original item was purchased on Amazon and maybe the replacement parts should be available on Amazon as well
October 5, 2024
Reply from The Home Budget Houseware Inc.
Hi Kevin,
Thank you for your feedback. We apply a flat shipping charge of $15 for all small parcel shipments. Typically, the actual shipping cost exceeds $15 (regardless of the carrier—UPS, FedEx, or Canada Post), but we cover the additional cost to keep it simple for our customers.
Listing parts on Amazon would increase the overall purchase price due to the added costs of shipping products to Amazon's warehouse, along with Amazon's commissions and fulfillment fees. This would not provide any price advantage for our customers.
We hope you understand. Thank you again for your business
Customer Service
The Home Budget Houseware Inc.
Great friendly service
Great friendly service, quick turnaround to ship out needed part.
September 27, 2024
Reply from The Home Budget Houseware Inc.
Thanks for your review! We're happy you enjoyed the product. Reach out anytime—we're here to help!
Glad they carry the parts I need and…
Glad they carry the parts I need and they make it easy online to get. Fast and simple no hassle
September 21, 2024
Reply from The Home Budget Houseware Inc.
Thanks for your great review! We're glad you had a positive experience. Feel free to reach out anytime—looking forward to serving you again!
Reply from The Home Budget Houseware Inc.
Thank you so much for your wonderful review! We're thrilled to hear you had such a positive experience with our product/service. If you ever need anything else, feel free to reach out. We look forward to serving you again!
Reply from The Home Budget Houseware Inc.
Thank you for your feedback. Upon checking our record, your order was placed on Sept 5th, and was dispatched on Sept 6th.
The current ETA delivery time frame by UPS is Sept 16th.
While we strive to ensure that orders are shipped promptly, the delivery process is handled by UPS. We actively follow up with our carriers on the status of orders and are continuously working to improve our service. We appreciate your patience.
If you have any further questions, feel free to reach out.
Customer Service
The Home Budget Houseware Inc.
Shower tower replacement part.
The Home Budget Houseware Inc. web site didn't adequately describe and show the shower tower replacement part I needed. I ended up with a close but not correct part. It didn't fit.
August 16, 2024
Reply from The Home Budget Houseware Inc.
Thank you for your feedback. We’re sorry to hear that the shower tower replacement part didn’t meet your expectations. I noticed that there was a conversation on August 2nd regarding the screw replacement.
In the future, we recommend reaching out to our support team before placing an order to ensure you receive the correct part. We're always here to assist and make sure you get exactly what you need.
Product was fast delivery and is the…
Product was fast delivery and is the exact same price was decent
August 23, 2024
Reply from The Home Budget Houseware Inc.
Thank you for your feedback! We're glad to hear that the delivery was quick and that you're happy with the price. If there's anything else we can do for you, feel free to reach out!
Great price fast shipping
Great price fast shipping. Product (shower tower) exactly as I expected. No issues with installing. Works great. Love it.
January 1, 2024
Reply from The Home Budget Houseware Inc.
Thank you so much for your kind words! We're thrilled to hear that the shower tower met your expectations and that the installation was smooth. It’s great to know you’re enjoying the product.
Experience was great
Experience was great, only improvement would faster delivery time line
April 23, 2024
Reply from The Home Budget Houseware Inc.
Thank you for your feedback! We're glad to hear that you had a great experience. We appreciate your suggestion regarding the delivery timeline and will work on improving it.
Reply from The Home Budget Houseware Inc.
Thank you for your review! We're delighted to hear that you found our services quick and the information on our site accurate. We appreciate your feedback and look forward to serving you again.
Solved all problems
May 6, 2024
Reply from The Home Budget Houseware Inc.
Thank you for your review! We're thrilled to hear that we were able to solve all your problems. Your satisfaction is our top priority, and we look forward to assisting you again in the future.
We ordered the Blue Ocean59” SPS 8819…
We ordered the Blue Ocean59” SPS 8819 59” shower panel and installed it ourselves last year. I couldn’t be happier with the unit, the multiple jets with varying angles do a great job covering head to toe, and can be isolated individually according to your choice of coverage. Upon installing the unit we noticed a small leak in the upper head gasket and the company responded immediately with a replacement which has worked well ever since. I highly recommend this company and it’s products.
September 12, 2023
Unprompted review
Reply from The Home Budget Houseware Inc.
We're delighted to hear that you're happy with your Blue Ocean shower panel and that it meets your expectations. We're also glad our customer service could promptly address the gasket issue. Your recommendation means a lot to us, and we appreciate your support. Enjoy your shower panel!
Customer service was great and understanding..
I was confused about how a part fit together. I called customer service they were very helpful and understanding. They were even willing to send me a video of how the parts went together. Luckly my brain woke up and I was able to figure it out with out them sending me a video.
April 8, 2024
Reply from The Home Budget Houseware Inc.
We're delighted to hear that your experience was seamless. Thank you for your kind words! We look forward to serving you again soon.
Your website was clear and easy to find…
Your website was clear and easy to find what I needed. Right after payment, the order was picked, packed and shipped with easy package tracking. Best of all, the parts were just what I needed. Thank you.
March 14, 2024
Reply from The Home Budget Houseware Inc.
Thank you for your kind words! We're glad to hear you had a seamless experience, from finding what you needed on our site to tracking your order. Looking forward to serving you again soon!
Prompt Delivery and Good Communication
February 16, 2024
Reply from The Home Budget Houseware Inc.
Thank you ! Your satisfaction is our priority!
Second fan has not made it over the…
Second fan has not made it over the border. Purolator shows no movement still in Burnaby. Only going to Washington State. Waiting…..
February 2, 2024
Unprompted review
Reply from The Home Budget Houseware Inc.
***customer has confirmed that the order is delivered**
We've connected with Purolator this morning, and we can confirm that the shipment is presently situated at the border facility, pending collection by UPS for cross-border transportation. We sincerely apologize for any inconvenience this may have caused
Great customer service
Great customer service, very prompt attention to my questions and provided a great price and very fast shipping.
January 10, 2024
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