Overall, I rate it great but only because your agents worked hard to get the job done well. The specific technical data on the pieces you sell is lacking (specs as to dimensions). But photos were sent... See more
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The company reached out to me to ensure that I have the correct nozzle. That way would attach to the part. I was ordering prior to confirming the order. I was greatly appreciative of this as it saves... See more
Company replied
We ordered the Blue Ocean59” SPS 8819 59” shower panel and installed it ourselves last year. I couldn’t be happier with the unit, the multiple jets with varying angles do a great job covering head to... See more
Company replied
The product ordered was correct and delivered on time HOWEVER, the shipping cost for such a small item was astronomical. I think that shipping charges should be calculated on a weight and size scale... See more
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Company details
Written by the company
Our company was founded in 2006 and we dedicate to provide the best quality houseware including shower panels, range hoods, sinks, faucets, door handles and other home hardware with the diversity of sizes and styles, so you will be able to find the one that fits your need the most. We expand our business online and hope that the wide web will provide us the a greater opportunity to introduce everyone about our products, also, we will do our best to make sure you receive quality merchandise at a fair price with the highest level of customer satisfaction. We have put our greatest efforts on searching for the highest quality products with an affordable price and providing the best customer service to all our customers. We are just people like you who want to build our dream house, so we understand how important it is to have a comfortable house for you and your family. We have seen countless number of people putting much effort, time, and money on their house, but many are having a difficult time searching for the right product they would like and ending in frustration. Thus, our goal is to support our customers in achieving their goal and assist them in building their dream home with our great selections of excellent quality home hardware at the right price. We believe our reputation is based on our customer's satisfaction, and we are concern about our reputation through customer's satisfaction! We surely do! Please visit our store often, as we will update you with more and more of our products online with affordable prices.
Contact info
8112 Winston Street, V5A 2H5, Burnaby, B.C., Canada
- 604-998-7485
- thehomebudget.ca
4.6
Excellent
78 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Initially gave them a 3 star
Initially gave them a 3 star. Their customer service proved excellent.
December 5, 2023
Unprompted review
Reply from The Home Budget Houseware Inc.
hi David,
We are very sorry to learn about the issues you've encountered regarding your recent order. Please be assured that your order has our full attention. We have already initiated contact with our parts department to address this matter. Rest assured, we will provide you with an update as soon as possible.
update: parts department has already reached out and sent the replacement parts.
Warm regards,
Customer Service
The Home Budget Houseware Inc.
The person we spoke with was very…
The person we spoke with was very knowledgeable about the part we needed for our shower panel - we ordered & it’s on the way!!
September 21, 2023
Reply from The Home Budget Houseware Inc.
Thanks for your review! We're happy you enjoyed the product. Reach out anytime—we're here to help!
I posted this review on Amazon
I posted this review on Amazon. So this is a copy:
I do not write product review often but I feel that I need to do so for this company. I bought the first shower panel from them in 2014 and my family loved it so much that I bought the second ones in 2019. Recently the diverter from the one that I installed in 2014 broken and I reached out to customer service via text to order new diverter to repair. The customer service is very supportive and quick. After I notified them that the part arrived but damaged the replacement is on the way same day. Such a great customer service and we need more company like this.
Truly appreciate your service.
MK
September 19, 2023
Reply from The Home Budget Houseware Inc.
Thank you so much for taking the time to share your experience with our company. We are thrilled to hear that you've been a loyal customer since 2014 and that your family continues to enjoy our products.
It's unfortunate that the diverter on your shower panel broke, but we're delighted to hear that our customer service team was able to assist you promptly and effectively. Providing excellent customer service is a top priority for us, and we're thrilled that you found our support team supportive and quick in resolving the issue.
Your feedback means a lot to us, and it inspires us to continue delivering the best possible service to our valued customers like you. If you ever need any assistance in the future or have any more feedback to share, please don't hesitate to reach out.
Once again, thank you for choosing us and for your kind words. We truly appreciate your continued support.
Product shipped correctly
The wrong product was shipped but a new shipment was sent very satisfied
September 11, 2023
Reply from The Home Budget Houseware Inc.
hi Brant,
First and foremost, I'd like to sincerely apologize for the oversight and inconvenience caused by the incorrect shipment. Mistakes like this are not typical of our service, and I understand your frustration.
To rectify this, we've already reached out to our parts department to ensure the correct product is shipped to you as soon as possible.
Additionally, we are taking measures to review our shipping and handling processes to prevent such errors in the future.
Thank you for bringing this to our attention, and I appreciate your patience as we work to resolve this matter. We value your business and hope to regain your trust.
The Home Budget Houseware Inc.
Professional services
Very satisfying experience. I purchased a kitchen sink online a few days ago. It was delivered on time. However, during installation, I found a part was missing. I called the store and Ken was very friendly and he shipped the missing part to me at no extra cost. At the end of the day I'm very satisfied with the products and professional customer services.
October 21, 2019
Unprompted review
Amazing Company
Very trustworthy online store. Has everything you could possibly look for and it saves customers so much time and hassle with going inside the store. It’s great and it ships right to your front door for free. How much better could this company be?
September 26, 2019
Unprompted review
Reply from The Home Budget Houseware Inc.
Thank you for your kind words! We're so glad to hear our service made shopping easier for you! Feel free to reach out if you need anything—happy to help!
I had a great experience with this…
I had a great experience with this company. I purchased a shower panel because I wanted to create a "spa experience" in my bathroom. Well worth it. Looks beautiful and feels wonderful. Great customer service too.
September 5, 2019
Unprompted review
Great Experience!
Great general experience. I purchased a kitchen sink 5 days ago and the delivery was fast! I am so happy with my purchase which not only works perfectly well and easier to install but also the stainless steel looks very shiny. Love the sink! Will highly recommend purchasing from The Home Budget Houseware Inc. for all your home improvements!
August 28, 2019
Unprompted review
Reply from The Home Budget Houseware Inc.
Thank you for your feedback! We’re delighted to hear that our service made your shopping experience smoother.
Great experience
Great experience! I purchased the kitchen range hood online two weeks ago. I received the item within a few days but upon installing it, I realized there was a part missing! I called the store on Winston Street to seek assistance and Ken offered me support. He was very friendly and shipped me the missing part that same day. A few days later I received the missing part and now everything works perfectly! I am very satisfied with my experience because of the outstanding customer service I received.
August 28, 2019
Unprompted review
Reply from The Home Budget Houseware Inc.
Thank you for sharing your experience! We're thrilled to know our service has made your shopping more convenient.
Great prices and service!
This was a great place to go to find anything that I needed, all at a very good price. On top of the vast selection the service I received was very helpful and would highly recommend this business.
August 14, 2019
Unprompted review
Quick & Easy with Great Service!
I do a lot of home projects. I had been working on a bathroom renovation and was installing a shower panel I bought from here when I discovered one of the valves wasn’t there. I sent an email and quickly received a reply from Ken who stated the valve was being sent immediately. I received it super fast and finished up quick. Everything was so easy. Thanks Ken! You are a life saver.
August 14, 2019
Unprompted review
Great shopping experience
Recently I was renovating my home and my friends recommended the Home Budget Houseware, I saw the shower panel in my friends bathroom and they were telling me technical characteristics but all I knew at that moment was that visually it looked so great with modern design and amazing rainfall, I’ve decided to order from them and it was the best decision I made for upgrading my home, and I was impressed how the order was delivered very fast. Highly recommended
August 9, 2019
Unprompted review
overall it's great
well packaged, and the price is much cheaper than local store. I ordered it online and then realize they have a store locally. We had to get a plumber to help installing and it turned out great. The temperature reading is a pretty cool feature and pretty accurate. Great product overall. The only down side I would say is that one of the jet is slightly loosen.... not a huge deal but since it's already installed, might as well enjoy it!
August 9, 2019
Unprompted review
Pretty awesome selection and great…
Pretty awesome selection and great pricing for housewares and more. Outfit your home or reno easily with this helpful staff and great product selection.
July 24, 2019
Unprompted review
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